INTER Versicherungsverein aG (INTER Insurance Group)
INTER
INTER is a travel insurance for the Germany market with online purchase and 24/7 assistance.
Direct payment
Outpatient costs are generally paid by the traveler first and reimbursed afterwards; direct billing with the hospital is possible for inpatient treatment where locally feasible, and if the trip home / treatment is organized through INTER's medical service, costs are settled directly and reimbursed in full.
Geographic scope
Worldwide, except Germany and the country of the insured person's habitual residence
Cover applies to individual trips abroad up to a maximum of 56 days each; unlimited number of trips per year under the annual policy
Unique selling points
- No deductible applies across all benefit areas (outpatient, inpatient, dental, transport).
- Unlimited reimbursement of repatriation costs when the trip home is organized through INTER's own medical service.
- Accidents from extreme sports, including diving, are covered with no exclusion, unlike many competing policies.
- 24/7 telemedicine access to German-speaking doctors plus round-the-clock emergency medical assistance service.
- Coverage can be bought online right up to departure, starting from as little as EUR 9 per year.
Coverage limits
Medical expenses
Not established from the insurer's documents
INTER reimburses 100% of medically necessary and reasonable treatment costs for acute illness or accident abroad, with no deductible.
Emergency medical treatment
unlimited
Physician services for acute illness or accident abroad are covered at 100%, including treatment by doctors, dentists, alternative practitioners, chiropractors and osteopaths of the insured's choice.
Hospitalization
Not established from the insurer's documents
Inpatient hospital treatment (physician services, nursing, accommodation, meals) is reimbursed at 100%; alternatively, insured persons can choose a hospital daily cash benefit of EUR 30 per day if they waive hospital services.
Outpatient treatment
unlimited
Outpatient physician services, prescribed medicines and dressings, remedial treatments (radiation, heat, light therapy), and psychotherapy after traumatic events are reimbursed at 100%; preventive check-ups and vaccinations are not covered.
Emergency dental treatment
unlimited
Pain-relieving dental treatment and simple fillings, plus urgently necessary repairs of dentures/orthodontic appliances, are reimbursed at 100%; the new manufacture of dentures, crowns or orthodontic appliances is not covered.
Local medical transport
Not established from the insurer's documents
Necessary transport to the nearest available doctor or hospital for initial outpatient care after an accident, and transport to the nearest suitable hospital including medically necessary transfer between hospitals, is covered in full.
Medical repatriation/evacuation
Not established from the insurer's documents
Repatriation is covered when medically necessary or sensible/economically justified (e.g. treatment standards abroad are inadequate, hospitalization would exceed 14 days, or repatriation costs are lower than further treatment abroad). If organized by INTER's medical service, costs are reimbursed in full without limit; otherwise reimbursement is capped at EUR 5,000 for repatriation from within Europe and EUR 10,000 from outside Europe.
Repatriation of remains / funeral costs
Not established from the insurer's documents
If the insured dies abroad, costs of repatriation to Germany, Switzerland or the EEA state of last habitual residence are reimbursed at 100%; if not repatriated, local burial costs up to the equivalent repatriation cost are covered, plus travel costs (economy class) for a relative to attend the funeral.
Search, rescue and recovery
Not established from the insurer's documents
If an insured person falls ill or is injured abroad and must be searched for, rescued or recovered by a rescue service, costs are reimbursed up to EUR 10,000.
COVID-19 treatment
unlimited
INTER's ReiseAV terms (AVB) do not list pandemics as a general exclusion, so COVID-19 illness is treated like any other acute illness abroad: 100% of medically necessary treatment and return transport costs are covered without deductible. A pandemic-related travel warning is explicitly not an exclusion ground, unlike war-event warnings.
Pre-existing conditions
Not established from the insurer's documents
Cover only applies to illnesses/accidents occurring acutely abroad; treatments that were foreseeable/planned at the time the trip was booked, or that were the reason for the trip, are excluded.
Winter sports cover
unlimited
Accidents during winter sports activities (e.g. skiing) are covered under the standard 100% medical expense reimbursement, with no sports-related exclusion in the terms.
Extreme/adventure sports cover
unlimited
Unlike many competitors, INTER does not exclude accidents from extreme sports, explicitly including diving accidents, within the standard cover.
Pregnancy complications
Not established from the insurer's documents
Pregnancy complications, including premature birth before completion of the 36th week of pregnancy, and miscarriage, are treated as insured events and covered; routine pregnancy check-ups and normal childbirth are excluded.
Personal liability
Excluded
The INTER Auslandsreisekrankenversicherung (ReiseAV) is a pure travel-medical product; its listed benefits cover doctor/dental/hospital treatment, rescue costs (up to €10,000), and medical repatriation only. Personal liability protection is not part of this product's benefit list and must be obtained via a separate personal/travel liability policy.
Legal assistance
Excluded
The INTER Auslandsreisekrankenversicherung (ReiseAV) benefit schedule is limited to medical treatment, rescue/recovery costs (up to €10,000), and medically necessary repatriation abroad. Legal assistance/legal protection is not among the covered benefits of this travel-medical product.
24/7 assistance service
Covered
A round-the-clock medical team is reachable for emergencies, providing medical advice, clinic recommendations, and organizing hospital treatment, repatriation and rescue measures.
Key conditions
Assistance call deadline
Every hospital treatment must be reported to INTER within 10 days of its start.
Unauthorized treatment
If the insured breaches contractual obligations (e.g. failing to report hospitalization), INTER may be wholly or partly released from its obligation to pay benefits under the conditions of §28 VVG.
Purchase while abroad
The policy must be concluded before the trip abroad begins; it cannot be purchased once the insured has already departed, though it can be bought online right up until departure.
Chronic conditions
Cover is limited to acutely occurring illnesses and accidents abroad; chronic or known pre-existing conditions and treatments planned before departure are not covered.
Pregnancy
Only pregnancy complications, miscarriage, and premature birth before the 36th week are covered as insured events; routine pregnancy check-ups and normal childbirth are excluded.
Pre-existing condition exclusions
Treatments that were already foreseeable or planned by medical diagnosis at the time of departure are excluded, unless the trip was undertaken due to the death of a spouse/partner or first-degree relative.
Coverage duration limit
Cover applies for up to 56 days per individual trip abroad; the annual policy covers an unlimited number of such trips per year.
Where to buy
Documents
Benefits summary - Tarif ReiseAV S
Table of benefits
General Terms and Conditions (AVB) - Tarif ReiseAV S (as of 01.01.2018)
Terms & conditions
General Terms and Conditions (AVB) - Tarif ReiseAV S (as of 01.01.2022)
Terms & conditions
Product Information Document (§4 VVG-InfoV) - Tarif ReiseAV S
IPID
Official product page
Other document
Policy specifics
Emergency evacuation and repatriation
Not established from the insurer's documents
Covers costs for medically necessary evacuation and repatriation to Germany
SourceThird-party source, not the insurer's documentCoverage for acute illness and accident
Not established from the insurer's documents
Coverage applies only to acute illnesses and accidents occurring during foreign travel, not pre-existing conditions
SourceThird-party source, not the insurer's documentGeographic scope and duration
Not established from the insurer's documents
Worldwide coverage outside the country of permanent residence, for individual trips up to 56 days
SourceThird-party source, not the insurer's document24/7 emergency medical service
Round-the-clock medical team for emergencies, organization of treatment and repatriation
SourceClaims submission deadline
Original cost receipts must be submitted within 3 months from end of treatment or return to Germany
SourcePayment method (reimbursement vs. direct billing)
For ambulant treatment: patient pays first, then submits for reimbursement. For inpatient: direct billing with hospitals possible
SourceMinimum contract duration
Annual policy with minimum duration from policy start through December 31 of the following year
SourceSources
- https://www.inter.de/service/kuendigung/
- https://www.inter.de/webview/faq/?tx_cbfaq_pi1%5Baction%5D=filter&tx_cbfaq_pi1%5Bcategory%5D=1&tx_cbfaq_pi1%5Bcontroller%5D=Answers&cHash=9c1b8a3955e84065c4a45f687ed6a65e
- https://www.reiseversicherung.com/reiseversicherungen/reisekrankenversicherungen/reisekrankenversicherung_bis_8_wochen/inter_reisekrankenversicherung_bis_8_wochen.html