Extracted from source documents

Sparkassen-DirektVersicherung Travel insurance (Urv Travel Paket)

Underwritten by Union Reiseversicherung AG (URV) / Union Krankenversicherung AG (UKV) · Germany

travel insurance from Sparkassen-DirektVersicherung for the Germany market, with online purchase and 24/7 assistance.

Verified Aug 28, 2026 · Terms dated 2025-07-01Sources

Online purchase24/7 helpline

Unique selling points

Sold in cooperation with Union Reiseversicherung (URV), a specialized travel insurer and partner within the Sparkassen-Finanzgruppe.

Worldwide 24-hour emergency service reachable 365 days a year for medical advice and coordination of treatment or repatriation.

Choice of tariffs with or without a deductible, letting customers tailor cost against out-of-pocket risk.

Available as a single-trip or annual policy with worldwide scope, optionally combined with foreign medical cover in one Travel-Paket.

In hospitals abroad, customers typically do not need to pay upfront, as URV can settle costs directly with the treating hospital.

Coverage limits

Covered

Medical expenses abroad

Covered

Covers costs of medically necessary treatment (doctors, dentists, hospital incl. operations, prescribed medicines, remedies/appliances, alternative treatments) following illness or accident abroad. The T&C do not state an explicit maximum sum for this benefit.

Covered

Emergency medical treatment abroad

Covered

Emergency and acute treatment costs following illness or accident abroad are covered from the outset (free choice of doctors, dentists, hospitals abroad); no monetary cap stated.

Covered

Hospitalization abroad

Covered

Covers in-patient hospital treatment abroad, including operations, board and lodging, and accompanying-person costs for a hospitalized minor child; no cap stated on treatment costs. If another party (e.g. statutory insurer) already covers stationary costs, or if reimbursement of treatment costs is not claimed, a hospital daily allowance (Krankenhaustagegeld) of up to EUR 30 per day applies instead.

Covered

Outpatient treatment abroad

Covered

Covers consultations and treatment by doctors, dentists, licensed alternative practitioners (Heilpraktiker), physiotherapists, chiropractors and osteopaths abroad, plus prescribed medicines and remedies; no cap stated.

Covered

Emergency dental treatment abroad

Covered

Covers pain-relieving dental treatment and simple necessary fillings, including provisional dentures and repairs to dentures/prostheses. New dentures, crowns and inlays are explicitly excluded.

Covered

Medical transport abroad

Covered

Covers transport by rescue services (ambulance, rescue helicopter) to the nearest suitable hospital and onward transfer to another hospital abroad if medically required, with no stated cap. If transport is not performed by a recognized rescue service (e.g. taxi), reimbursement is limited to EUR 30 per insured event.

Covered

Medically necessary repatriation transport to home country

Covered

Covers a medically sensible and justifiable repatriation transport back to Germany (or the insured's country of residence), e.g. when in-patient treatment is expected to last more than 14 days or when foreign treatment costs would exceed transport costs, including a medically necessary companion. Must be organized by URV/the emergency service; otherwise reimbursement is limited to the cost that organized transport would have incurred.

Covered

Repatriation of remains / burial abroad

Covered

If the insured dies abroad, the insurer covers the costs of a burial abroad, or alternatively the costs of repatriating the remains to the last permanent residence in Germany prior to crossing the border; no monetary cap stated.

Covered

Search, rescue and recovery costs

€10K

Search, rescue and recovery costs by public- or private-law rescue services are reimbursed up to EUR 10,000 in total; the terms do not require that in-patient treatment follow.

Clause § 7Page 9

Section: C. Notfall-Service-Versicherung > § 7 Sind Such-, Rettungs- und Bergungskosten versichert?

Erleiden Sie einen Unfall und müssen deshalb gesucht, gerettet oder geborgen werden? Dann erstatten wir hierfür die Kosten bis zu insgesamt 10.000 Euro, sofern es sich um öffentlich-rechtliche oder privatrechtliche Rettungsdienste handelt.

Covered

COVID-19 treatment abroad

Covered

The general pandemic definition/limitation in the T&C explicitly does not apply to SARS-CoV-2 (COVID-19); COVID-19 illness abroad is therefore treated and covered like any other illness under the medical-expenses benefit.

Conditional

Pre-existing conditions

Conditional

Treatment is excluded for conditions diagnosed before the trip if the insured knew there was a significant likelihood of deterioration during the trip. This exclusion does not apply if the trip is undertaken because a spouse/partner or first-degree relative has died, and unexpected deteriorations of chronic conditions remain covered.

Winter sports cover

No limit stated

No mention of a separate winter-sports benefit or exclusion was found in the reviewed documents.

Adventure sports cover

No limit stated

No mention of a separate adventure/high-risk sports benefit or exclusion was found in the reviewed documents.

Covered

Pregnancy complications abroad

Covered

Covers medically necessary treatment for pregnancy complications abroad, defined as premature births, emergency terminations of pregnancy, and miscarriages. General pregnancy, childbirth and postpartum-illness costs beyond these complications are excluded.

Personal liability abroad

No limit stated

No personal liability benefit was found in any of the reviewed documents for this product.

Covered

Legal assistance / bail advance abroad

€12.5K

Under the bundled Notfall-Service module, the insurer advances up to EUR 2,500 for court, attorney and interpreter costs, and up to EUR 12,500 for bail if the insured is arrested or threatened with arrest abroad. These are repayable advances (repayment due within 3 months of payout), not indemnity benefits.

Covered

24/7 emergency assistance service

Covered

A worldwide 24-hour emergency service is reachable 365 days a year (+49 211 5363-439) for medical advice, doctor/hospital referral, coordination of hospital treatment and rescue transport, and organizing care for accompanying minor children.

Key conditions

Assistance call deadline

In case of an insured event (illness, accident or death) under the Notfall-Service module, the insured (or their legal successor in case of death) must contact the 24-hour emergency service immediately.

Unauthorized treatment

If contractual duties (Obliegenheiten), such as notifying the emergency service or submitting original documents, are breached intentionally, cover is lost; grossly negligent breaches allow the insurer to reduce the benefit proportionate to fault.

Purchase while abroad

The policy must be concluded before the trip begins; medical cover starts when the insured crosses the border abroad. (The 30-day/7-day booking deadline applies to the trip-cancellation cover only.)

SourceClause § 5 Nr. 1.2Page 4

Section: Allgemeine Bestimmungen (gültig für die von A – D genannten Versicherungen) > § 5 Wann beginnt und wann endet der Versicherungsschutz?

beginnt der Versicherungsschutz in der Auslandsreise-Krankenversicherung mit Grenzübertritt ins Ausland. Der Versicherungsschutz endet mit der Grenzüberschreitung ins Inland. Spätestens jedoch nach 56 Tagen.

Chronic conditions

Unexpected deteriorations of the health condition in chronic illnesses remain covered, even though pre-existing conditions with a known significant risk of worsening during the trip are otherwise excluded.

Pregnancy

General costs of pregnancy, termination of pregnancy, childbirth and postpartum illnesses are excluded, except for the specifically covered complications: premature birth, emergency termination of pregnancy, and miscarriage.

Pre-existing condition exclusions

Treatment of an illness diagnosed before the trip is excluded if the insured knew there was a significant likelihood of it worsening during the trip; exceptions apply if the trip was undertaken due to the death of a spouse/partner or first-degree relative, or if the worsening of a chronic illness was unexpected.

Coverage duration limit

Cover under the Auslandsreise-Krankenversicherung begins on crossing the border abroad and ends on returning to Germany, and is limited to a maximum of 56 days per trip (for both single-trip and annual policies); it can be extended if the insured is not fit to be transported home due to the insured event.

Direct payment

For hospital treatment abroad, URV can issue a direct cost-guarantee (Kostenübernahmegarantie) to the treating hospital so the insured does not have to pay in advance; other costs (e.g. doctors, pharmacies) are usually paid by the insured first and reimbursed afterwards against original invoices.

Territorial scope

Cover applies abroad only; the Federal Republic of Germany and the country in which the insured person is resident do not count as 'abroad'.

Documents

Policy specifics

Medical emergency expenses abroad

Coverage for emergency medical treatment, hospital care, and emergency repatriation when illness or accident occurs during travel

Source

24-hour emergency assistance services

24/7 telephone assistance for finding doctors and hospitals, providing medical advice, and arranging medical evacuation

Source

Medically necessary repatriation

Coverage for medically justified and reasonable emergency transport back to home country in case of serious illness or injury

Source

Trip cancellation cost reimbursement

Reimbursement of cancellation fees if trip must be cancelled due to covered reasons (illness, accident, job loss, etc.)

Source

Trip interruption and extension

Coverage for costs if trip must be cut short or return is delayed due to covered medical or other emergencies

Source

Permanent residence in Germany

Only persons with permanent residence in Germany are insured under the outbound travel medical insurance

Source

Section: Geltungsbereich

Auslandskrankenversicherung: nur Personen mit ständigem deutschem Wohnsitz

Exclude home country and place of residence

Medical coverage does not apply within Germany or in the country where the insured person resides

SourceClause § 1Page 10

Section: D. Auslandsreise-Krankenversicherung > § 1 Wo besteht Versicherungsschutz?

Der Versicherungsschutz erstreckt sich auf das Ausland. Nicht als Ausland gilt die Bundesrepublik Deutschland und nicht das Staatsgebiet, in dem Sie einen Wohnsitz haben.

Pre-existing condition exclusion window

Illnesses diagnosed before the trip are excluded only if the insured knew there was a significant likelihood of worsening during the trip; unexpected worsening of chronic illnesses is covered.

SourceClause § 11 Nr. 2Page 11

Section: D. Auslandsreise-Krankenversicherung > § 11 Was ist nicht versichert?

Heilbehandlungen von Erkrankungen, die bereits vor Antritt der Reise diagnostiziert wurden und Ihnen bekannt war, dass eine erhebliche Wahrscheinlichkeit besteht, dass sich Ihr Gesundheitszustand während der Reise verschlechtert. Versicherungsschutz besteht jedoch, wenn Sie die Reise unternehmen, weil Ihr Ehepartner, Lebenspartner gemäß § 1 Lebenspartnerschaftsgesetz oder ein Verwandter ersten Grades verstorben ist. Zudem sind unerwartete Verschlechterungen des Gesundheitszustands bei chronischen Erkrankungen versichert.

Exclusion of treatment-purpose trips

Medical coverage does not apply if medical treatment abroad is the primary reason or one of the reasons for the trip

SourceSource no longer reachable

Section: Was ist nicht abgesichert?

Krankheiten und Unfallfolgen die Grund für eine Reise waren

Direct payment to providers vs. reimbursement

URV issues cost assumption guarantees (Kostenübernahmegarantien) to foreign hospitals/doctors; customer reimburses insurer where direct payment not possible

Source

Section: 24-Stunden-Notruf-Service der URV

Wir leisten Kostenübernahmegarantien an Ärzte und Krankenhäuser.

Single-trip enrollment deadline

For single trips booked 30+ days in advance: insurance must be purchased by 30 days before departure. For last-minute bookings (within 29 days): must enroll within 7 days of booking

Source

Section: Bis wann muss ich meine Reiserücktrittsversicherung abschließen?

Sie können Ihre Versicherung bis spätestens 30 Tage vor dem geplanten Reiseantritt abschließen. Buchen Sie kurzfristiger, also 29 Tage vor Reiseantritt oder später, ist der Versicherungsabschluss bis zu 7 Tage nach Abschluss Ihrer Last-Minute-Reise möglich.

Annual trip duration limit

Annual medical insurance policies cover individual trips up to 56 days duration; total coverage year-round

SourceSource no longer reachable

Die URV Auslandskrankenversicherung sichert alle Reisen im Jahr bis zu einer Dauer von 56 Tagen ab.

Sources