Extracted from source documents

UKV Travel insurance (Auslandsreise Krankenversicherung)

Underwritten by Union Krankenversicherung Aktiengesellschaft (UKV) · Germany

travel insurance from UKV for the Germany market, with online purchase and 24/7 assistance.

Verified Aug 28, 2026 · Terms dated 2022-06-01Sources

Online purchase24/7 helpline

Unique selling points

Includes five 'Medical Protect plus' assistance services (Travel-Info, German-language video doctor consultation, cashless treatment via the 'UKV Urlaubs-Retter' network, inpatient assistant, repatriation assistant) at no extra charge.

100% cost reimbursement for covered treatments with no deductible.

24-hour emergency hotline reachable almost worldwide, seven days a week.

Search, rescue or recovery costs covered up to 10,000 EUR per insured person and claim under the AKE-16/AKD-16 tariff.

No German insurance premium tax is charged on the policy.

Coverage limits

Covered

Medical expenses abroad

Covered

100% reimbursement of costs for medically necessary outpatient and inpatient treatment, medicines and remedies during a temporary stay abroad; no fixed sum insured is stated, though the insurer may reduce benefits to a reasonable amount if costs exceed what is customary for the destination country.

Covered

Emergency medical treatment

Covered

Treatment as a private patient by a doctor, dentist, alternative practitioner, osteopath or chiropractor of the insured's choice abroad following illness or accident is reimbursed at 100%.

Covered

Inpatient hospital treatment

Covered

Covers treatment, accommodation and board at a hospital of the insured's choice abroad, including operations; no explicit cap is stated. If another payer (e.g. statutory health insurance) covers all or part of the inpatient costs, UKV additionally pays a hospital daily allowance of up to 30 EUR/day (or, alternatively to cost reimbursement, a flat 30 EUR/day).

Covered

Outpatient treatment

Covered

100% reimbursement for ambulant consultations/treatments, prescribed medicines, remedies (incl. hyperbaric chamber treatment for diving accidents) and aids (excluding glasses/hearing aids) first required abroad.

Covered

Emergency dental treatment

Covered

Pain-relieving dental treatment, necessary simple fillings, provisional dentures and denture/prosthesis repairs are covered; new dentures, crowns and inlays are excluded.

Covered

Medical transport to nearest doctor/hospital

Covered

Covers transport by rescue service (ambulance, emergency vehicle or rescue helicopter) to the nearest suitable hospital or emergency doctor. If the transport is not carried out by a rescue service (e.g. taxi), reimbursement is limited to a total of 30 EUR per claim.

Conditional

Medically necessary repatriation transport

Conditional

Covers a medically sensible and justifiable repatriation transport back to Germany (or country of residence), e.g. if inpatient treatment would exceed 14 days or treatment costs would exceed transport costs; an escort's costs are covered if medically advisable. If the transport is organized by neither UKV nor its emergency call service, reimbursement is capped at the amount that would have been payable had they organized it.

Covered

Burial abroad or repatriation of remains

Covered

In case of death abroad, covers either the costs of burial at the place of death or the cost of transferring the remains to the last permanent place of residence.

Conditional

Search, rescue and recovery costs

€10K

Covers search, rescue or recovery costs after an accident suffered by the insured person, up to a maximum of 10,000 EUR per insured person and claim, provided inpatient treatment follows immediately afterward.

Clause 6.1 i)Page 19

Section: Tarif AKE-16 > 6. Welche Versicherungsleistungen werden erbracht? > 6.1 Erstattet werden die Aufwendungen für: > i)

Such-, Rettungs- oder Bergungskosten von öffentlich-rechtlich oder privatrechtlich organisierten Rettungsdiensten nach einem Unfall der versicherten Person, wenn im unmittelbaren Anschluss eine stationäre Behandlung stattfindet. Diese Leistungen sind begrenzt auf maximal 10.000 Euro je versicherte Person und Versicherungsfall,

COVID-19 treatment

No limit stated

No separate COVID-19 clause; COVID-19 is covered like any other illness arising abroad.

Conditional

Pre-existing conditions

Conditional

Treatment is excluded if, at the start of the trip, it was already foreseeable due to a diagnosed condition that treatment would be needed during the journey — unless the trip was undertaken due to the death of a spouse/registered partner or first-degree relative. Unexpected deterioration of a chronic condition during the trip remains covered.

Winter sports cover

No limit stated

No separate winter sports clause; winter sports accidents are covered like any other accident abroad.

Covered

Adventure/diving-related treatment

Covered

Explicitly covers hyperbaric chamber treatment following diving accidents as part of outpatient care; no separate cover for other extreme/adventure sports activities is described.

Covered

Pregnancy complications

Covered

Covers medically necessary treatment of pregnancy complications including premature births, emergency termination of pregnancy and miscarriages. Normal pregnancy/childbirth costs are excluded.

Personal liability abroad

No limit stated

Not part of this travel health product; not mentioned in any reviewed document.

Legal assistance abroad

No limit stated

Not part of this travel health product; not mentioned in any reviewed document.

Covered

24/7 emergency assistance

Covered

A 24/7 emergency call service (reachable nearly worldwide, 7 days a week) names doctors/hospitals abroad, organizes repatriation, provides medical advice before and during trips, organizes emergency childcare for minors, and (via 'Medical Protect plus') offers travel-info, a German-language video doctor consultation, and cashless treatment via the 'UKV Urlaubs-Retter' network.

Key conditions

Assistance call deadline

Before inpatient hospital treatment or a repatriation transport, the insured person must promptly contact UKV's 24-hour emergency call service; failure to do so can lead to a reduced reimbursement for the repatriation.

Unauthorized treatment

If neither UKV nor its emergency call service organizes a medically necessary repatriation, the benefit is limited to the amount that would have been payable had they organized it themselves.

Purchase while abroad

The insurance contract must be concluded before the trip begins; cover cannot be taken out once the insured person is already abroad.

Chronic conditions

Unexpected deterioration of a chronic condition during the trip is covered, but planned treatment of a known chronic illness that was foreseeable before departure is excluded.

Pregnancy

Only medically necessary treatment of pregnancy complications (premature birth, emergency termination, miscarriage) is covered; costs of normal pregnancy and childbirth are excluded.

Pre-existing condition exclusions

Treatment is excluded if, at the start of the trip, it was already foreseeable due to a diagnosed condition that treatment would be needed during the journey, unless the trip was undertaken due to the death of a spouse/registered partner or a first-degree relative.

Coverage duration limit

AKE-16 (single-trip policy) covers one trip for up to 365 days. AKD-16 (annual policy) covers every individual trip within the insurance year for up to 56 days each, though the contract itself renews automatically each year unless cancelled.

Direct payment

Costs are normally paid upfront by the traveler and reimbursed by UKV afterwards against original invoices; however, the included 'UKV Urlaubs-Retter' service allows cashless treatment at UKV's partner doctors and hospitals so costs do not need to be advanced.

Territorial scope

Worldwide, excluding the Federal Republic of Germany and the country in which the insured person has their permanent residence

Documents

Policy specifics

Medical repatriation

Coverage for medically necessary repatriation back to Germany

Source

Pre-existing conditions - acute complications

Acute exacerbations or unexpected complications of pre-existing conditions are covered

Source

Medical necessity requirement for repatriation

Repatriation is only covered if medically necessary and reasonable

Source

Pre-authorization requirement

Policyholder must contact insurer before receiving non-emergency medical treatment

Source

Reimbursement model

Costs are typically reimbursed retroactively after treatment; direct billing available in many destinations via emergency hotline

Source

Maximum trip duration (annual policy)

Annual policy (AKD-16) covers maximum 56 days per individual trip

Source

No deductible

Travel health insurance is provided without deductible/excess

Source

Statute of limitations for claims

Claims under the contract lapse (are time-barred) after three years; no specific short deadline for submitting a claim is stated, but the insured must supply original invoices/receipts as proof.

Source

Sources

UKV Travel insurance