Extracted from source documents

AIG Travel insurance (Travelguard Viaggio Singolo)

Underwritten by AIG Europe S.A. · Italy

travel insurance from AIG for the Italy market, with online purchase and 24/7 assistance.

Verified Sep 1, 2026 · Terms dated 2019-11-18Sources

Online purchase24/7 helpline

Unique selling points

Medical expenses abroad covered up to €20,000,000 on the Platinum tier, far above typical single-trip market minimums.

24/7 Assistance Platform can pay hospitals directly in local currency at the insured's request, avoiding large out-of-pocket upfront payments.

Includes legal assistance abroad with bail advance up to €15,000 and legal defence costs up to €3,000 in case of arrest or detention.

Five selectable geographic zones (Italy, Europe, Australia and New Zealand, Worldwide excluding North America, Worldwide including North America) let travellers match the premium to their actual itinerary.

Optional Winter Sports, Golf and Business add-on packages let travellers customise cover for specific activities rather than paying for a one-size-fits-all policy.

Coverage limits

Covered

Medical expenses

€3M – €20M

Reimbursement or direct payment of emergency medical expenses (treatment, hospitalisation, pharmaceutical costs, professional fees) sustained abroad, up to €3,000,000 (Silver), €10,000,000 (Gold) or €20,000,000 (Platinum); a separate, lower sub-limit of €5,000/€10,000/€15,000 applies for medical expenses incurred in Italy. A €100 deductible applies unless the insured holds a European Health Insurance Card (Silver/Gold); no deductible on Platinum.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > A - ASSISTENZA RIMPATRIO E SPESE MEDICHE

RIMPATRIO E SPESE MEDICHE all'estero € 3.000.000,00 € 100,00 € 10.000.000,00 € 100,00 € 20.000.000,00 nessuna in Italia € 5.000,00 € 100,00 € 10.000,00 € 100,00 € 15.000,00 nessuna

Covered

Emergency medical treatment

€3M – €20M

Reimbursement or direct payment of emergency medical treatment costs sustained by the insured while travelling, within the medical expenses limits and deductibles shown in the benefits table; also includes reimbursement of urgent dental treatment costs (€300/€400/€500).

Page 17

Section: Allegato 1 – Tabella delle Garanzie > A - ASSISTENZA RIMPATRIO E SPESE MEDICHE

Spese odontoiatriche urgenti € 300,00 € 100,00 € 400,00 € 100,00 € 500,00 nessuna

Conditional

Hospitalization daily allowance

€3K – €4.5K

Daily cash allowance (€15 per 24-hour period) for hospitalization abroad following covered illness/injury, up to €3,000 (Gold) or €4,500 (Platinum), intended to cover incidental costs such as taxis and phone calls. Only available if a Gold or Platinum policy is purchased; not available on Silver, not applicable to hospital stays in Italy or after the insured's return to Italy.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > I-DIARIA OSPEDALIERA

I-DIARIA OSPEDALIERA n.a. n.a. € 15 per ogni periodo di 24ore, max. € 3.000 nessuna € 15 per ogni periodo di 24ore, max. € 4.500 nessuna

Covered

Outpatient treatment

Covered

No limit stated

Outpatient/ambulatory treatment is not itemized as a separate benefit; such costs are covered within the overall 'Spese Mediche di emergenza' (emergency medical expenses) limit described under medical_expenses.

Covered

Emergency dental treatment

€300 – €500

Reimbursement of urgent dental treatment costs (medication, filling, root canal or extraction) that cannot be postponed until return to Italy without aggravation or excessive pain, up to €300 (Silver), €400 (Gold) or €500 (Platinum); a €100 deductible applies on Silver/Gold, none on Platinum.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > A - ASSISTENZA RIMPATRIO E SPESE MEDICHE

Spese odontoiatriche urgenti € 300,00 € 100,00 € 400,00 € 100,00 € 500,00 nessuna

Covered

Transport to medical facility

unlimited

The Assistance Platform arranges and pays the actual cost ('spese effettive', no monetary cap stated) of transporting the insured to the most suitable hospital facility, by air ambulance, scheduled flight, sleeper/couchette, ambulance or other suitable means, with medical escort if required.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > Garanzia

Trasporto dell'Assicurato al centro medico ... Spese effettive

Covered

Repatriation of the insured

unlimited

Following hospitalization abroad and discharge, the Assistance Platform organises and pays the actual cost ('spese effettive', no monetary cap stated) of the insured's transport back to their home in Italy by the medically appropriate means (air ambulance, scheduled flight, sleeper/couchette, ambulance, etc.).

Page 17

Section: Allegato 1 – Tabella delle Garanzie > Garanzia

Rimpatrio dell'Assicurato al proprio domicilio ... spese effettive

Covered

Repatriation of mortal remains

unlimited

In case of death abroad, AIG organises and pays the actual cost ('spese effettive', no monetary cap stated) of transporting the body to the place of burial at the insured's domicile in Italy; a separate sub-limit of €3,000 applies to funeral expenses (first preservation, administrative costs and the first coffin needed for transport) for trips abroad only.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > Garanzia

Rimpatrio della salma in caso di decesso Spese funerarie € 3.000

Covered

Search, rescue and salvage costs

€7K

Reimbursement or direct payment of search, rescue (including sled) and salvage (including helicopter) costs charged by civil or military rescuers following the insured's disappearance or injury, up to €2,000 per insured person and €7,000 per claim.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > Garanzia

Spese di ricerca, soccorso e salvataggio ... € 2.000 per assicurato, € 7.000 per sinistro

COVID-19 treatment

Not established from the reviewed documents

No specific COVID-19 benefit or exclusion is mentioned in the provided policy documents; not addressed as a distinct coverage.

Excluded

Pre-existing medical conditions

Excluded

Claims arising from any pre-existing medical condition (illness or injury) that was the subject of medical consultation, examination, care or treatment, or that manifested or was contracted, in the 12 months preceding the date the policy was issued, are excluded from all coverages.

Page 1

Section: Che cosa non è assicurato?

qualsiasi condizione medica (relativa a Malattia o Infortunio) preesistente, che sia stata oggetto di consultazione o esame medico e/o di cure o trattamenti, oppure che si sia manifestata e/o sia stata contratta nei 12 mesi precedenti la data di emissione della polizza;

Optional

Winter sports package

€300 – €450

Optional add-on (extra premium required) available with Silver, Gold or Platinum, only for insured persons up to 64 years of age, operating for a maximum of 17 days: piste closure (€300), avalanche delay (€300), ski equipment rental after loss/damage (€300), and 'ski pack' reimbursement (€300 Silver/Gold, €450 Platinum).

Page 18

Section: Allegato 1 – Tabella delle Garanzie SPORT INVERNALI/GOLF/BUSINESS > GARANZIA SPORT INVERNALI

O-CHIUSURA DELLA PISTA € 300,00 nessuna € 300,00 nessuna € 300,00 nessuna P-VALANGHE € 300,00 € 70,00 € 300,00 € 70,00 € 300,00 nessuna Q-NOLEGGIO DEGLI SCI € 300,00 nessuna € 300,00 nessuna € 300,00 nessuna R-SKI PACK € 300,00 nessuna € 300,00 nessuna € 450,00 nessuna

Conditional

Adventure/dangerous sports cover

Conditional

'Attività Pericolose' (a listed range of activities such as cycling, diving to 30m, hiking below 4,000m, orienteering, sailing as qualified crew, etc.) are automatically covered under standard policy limits at no extra premium, provided they are not competitions/training/trials, not practised professionally, and are carried out under a qualified instructor with recommended safety equipment. 'Attività Particolarmente Pericolose' (a listed range of extreme activities such as mountaineering, BASE/bungee jumping, boxing, heli-skiing, motor sports, skydiving, etc.) are always excluded regardless of tier.

Page Pag. 8 di 20

Section: Che cosa non è assicurato?

Sono sempre incluse in copertura le Attività Pericolose, a condizione che: - non siano configurabili come gare/tornei /allenamenti/prove; - non siano svolte a livello professionistico; - vengano effettuate sotto la guida di istruttori esperti e qualificati, all'interno delle linee guida previste e con l'utilizzo di tutte le attrezzature di sicurezza eventualmente raccomandate. Sono sempre escluse le Attività Particolarmente Pericolose.

Excluded

Pregnancy complications

Excluded

Travel is excluded from cover if the insured is pregnant and the expected delivery date falls within the 12 weeks preceding the end of the booked trip (16 weeks in case of multiple pregnancy); medical expenses arising from the diagnosis or treatment of a physiological state (e.g. pregnancy) already known before the start of the trip are excluded.

Page 2

Section: Ci sono limiti di copertura?

se l’Assicurato è in stato di gravidanza e la data presunta di parto ricade nelle dodici settimane precedenti la fine del Viaggio prenotato (o sedici settimane in caso di gravidanza multipla).

Covered

Personal liability to third parties

€1M – €2.8M

AIG indemnifies the insured for sums they are legally liable to pay as compensation (capital, interest and costs) for accidental death, personal injury and property damage caused unintentionally to third parties during the trip, up to €1,000,000 (Silver), €2,500,000 (Gold) or €2,800,000 (Platinum); a €360 deductible applies on Silver/Gold, none on Platinum. Available only under the full 'TravelGuard Viaggio Singolo' product, not the limited 'Assistenza e Bagaglio' variant.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > C-RESPONSABILITA' CIVILE VERSO TERZI

C-RESPONSABILITA' CIVILE VERSO TERZI € 1.000.000,00 € 360,00 € 2.500.000,00 € 360,00 € 2.800.000,00 nessuna

Covered

Legal expenses / legal assistance

€10K – €70K

Reimbursement of legal fees and court costs arising from compensation claims brought by the insured or their heirs against third parties following the insured's death, illness or injury during the trip, up to €10,000 (Silver), €35,000 (Gold) or €70,000 (Platinum) with a €360 deductible on Silver/Gold. Separately, 'Assistenza legale all'estero' covers legal defence costs up to €3,000 (all tiers) if the insured is arrested or subject to a warrant, plus bail advance up to €15,000.

Page 17

Section: Allegato 1 – Tabella delle Garanzie > D-SPESE LEGALI

D-SPESE LEGALI € 10.000,00 € 360,00 € 35.000,00 € 360,00 € 70.000,00 nessuna

Covered

24/7 assistance helpline

Covered

A dedicated Assistance Platform operates 24 hours a day, every day of the year, to organise and deliver assistance benefits on the insured's request (tel. 0039 023690695, email [email protected]).

Page Pag. 3 di 32

Section: GLOSSARIO E DEFINIZIONI

Centrale Operativa di Assistenza: si intende la struttura, in funzione 24 ore su 24 tutti i giorni dell’anno, che organizza ed eroga le prestazioni di assistenza della presente Polizza, su richiesta dell’Assicurato, ed i contatti sono riportati nella Sezione III – Obblighi in caso di Sinistro, Capitolo 2 della presente Polizza.

Key conditions

Assistance call deadline

The insured (or a family member, travel companion, authority or medical facility on their behalf) must contact the 24/7 Assistance Platform immediately when any Section A assistance benefit is needed, or as soon as objectively possible if immediate contact is impossible, and always before taking any personal initiative; failure to do so may forfeit the right to the assistance benefit under art. 1915 of the Italian Civil Code.

Unauthorized treatment

Costs of assistance services organised directly by the insured, or in any case without the Assistance Platform's prior authorisation, are excluded from cover (save for genuinely urgent situations where prior contact was impossible); if the insured disregards the Platform's medical instructions (e.g. discharges themselves against medical advice or refuses the prescribed transport/repatriation), AIG immediately suspends assistance and reimburses further hospital/surgical costs only up to the cost of the refused transport.

Purchase while abroad

Not permitted: to be valid the policy must be issued to cover the entire duration of a trip departing from Italy and must be issued before the trip begins; it cannot be purchased once the insured is already abroad or the trip has started.

Chronic conditions

Chronic conditions are not addressed as a separate category; a chronic illness that was the subject of medical consultation, care or treatment, or that manifested, in the 12 months preceding policy issuance falls under the 'Malattia o Infortunio Preesistente' (pre-existing condition) exclusion and is not covered.

Pregnancy

Cover excludes a trip undertaken if the expected delivery date falls within the 12 weeks preceding the end of the booked trip (16 weeks for multiple pregnancy), and excludes medical expenses for a pregnancy condition already known before the trip began.

Pre-existing condition exclusions

Defined as any illness, injury or medical condition that — whether or not diagnosed at the time of purchasing the insurance — was the subject of consultation or examination by a qualified doctor and/or of care or treatment, or that manifested or was contracted, in the 12 months preceding the date the policy was issued; such conditions are excluded from all guarantees.

Coverage duration limit

The policy covers a single trip for a maximum of 180 days from the 'Data di effetto della copertura' stated in the insurance certificate; any claim occurring after that term is not covered.

Direct payment

Emergency medical expenses may be reimbursed to the insured or, at the insured's express request and where the local facility accepts it, paid directly by AIG in local currency; assistance costs approved and organised by the 24/7 Assistance Platform (transport, evacuation, hospital transfer, repatriation) are paid directly by AIG, while costs incurred in urgent situations where the platform could not be contacted in advance may be reimbursed on presentation of documentation.

Territorial scope

Cover excludes travel in, to or through Cuba, Iran, North Korea, Syria and the Republic of Crimea in all cases

Exclusions

Excluded travel destinations

The policy explicitly excludes coverage for travel to or through Cuba, Iran, North Korea, Syria, and the Crimea region.

SourcePage Pag. 11 di 20

Section: Ci sono limiti di copertura? > Esclusione territoriale

La presente Assicurazione non fornisce copertura in relazione a responsabilità, perdite o danni direttamente o indirettamente derivanti da Viaggi - effettivi o anche solo pianificati - in, verso o attraverso i seguenti Paesi o Territori: Cuba, Iran, Corea del Nord, Siria, Repubblica di Crimea.

Documents

Policy specifics

Medical assistance with direct payment to providers

Emergency medical expenses are reimbursed to the insured or, at the insured's express request and where the facility accepts it, paid directly by AIG in local currency.

SourceClause A.14Page Pag. 10 di 32

Section: SEZIONE I > A. ASSISTENZA, RIMPATRIO, SPESE MEDICHE > A.14 Spese Mediche di emergenza

All'occorrenza e su espressa richiesta dell'Assicurato, la Società può saldare le spese di Ricovero ospedaliero direttamente in valuta locale ed all'erogazione del servizio, entro i limiti specificati nell'Allegato 1 ‐ “Tabella delle Garanzie”, a condizione che la struttura sanitaria in questione accetti tale forma di pagamento.

Repatriation and emergency medical transport

Coverage includes emergency medical transport to appropriate medical facilities and repatriation to the insured's home in Italy, with costs covered by the assistance platform.

SourceClause A.4Page Pag. 7 di 32

Section: SEZIONE I > A. ASSISTENZA, RIMPATRIO, SPESE MEDICHE > A.4 Trasporto dell'Assicurato al centro medico

Qualora, a seguito di Infortunio o Malattia, l’Assicurato necessiti di trasferimento presso una struttura ospedaliera, la Centrale Operativa di Assistenza provvederà ad organizzare, tenendo a proprio carico i relativi costi, il trasporto dell’Assicurato sino alla struttura ospedaliera più idonea o meglio attrezzata in base alle condizioni cliniche dell’Assicurato.

Single trip coverage duration limit

The policy covers a single trip with maximum duration of 180 days per trip, for insured persons traveling from Italy to destinations more than 50 km from their place of residence.

SourcePage Pag. 16 di 20

Section: Quando comincia la copertura e quando finisce? > Durata

Si precisa tuttavia che l’Assicurazione è valida per un periodo massimo di 180 giorni dalla “Data di effetto della copertura” indicata nel Certificato di Assicurazione e che qualunque Sinistro si verifichi dopo tale termine non sarà coperto dall’Assicurazione.

Assistance Platform mandatory coordination for medical services

All medical assistance decisions, emergency transport arrangements, and hospital admissions require approval and coordination by the Assistance Platform's medical authorities.

Source

Residency requirement - must be Italian resident

The insurance is exclusively available to and valid only for individuals resident in Italy. The policy can only be purchased by and cover Italian residents.

SourcePage Pag. 12 di 20

Section: Ci sono limiti di copertura? > Limitazione residenza

La presente Assicurazione fornisce copertura solo a Contraenti/Assicurati residenti in Italia e non è operante nei confronti di Contraenti/Assicurati non residenti in Italia.

Exclusion of medical tourism and treatment-seeking trips

The policy explicitly excludes coverage for single trips undertaken for the purpose of receiving medical treatment or undergoing medical procedures.

Source

Pre-existing medical conditions exclusion

Claims arising from any pre-existing medical condition that was consulted, examined, treated, or manifested in the 12 months before the policy was issued are excluded from all cover.

SourcePage 1

Section: Che cosa non è assicurato?

qualsiasi condizione medica (relativa a Malattia o Infortunio) preesistente, che sia stata oggetto di consultazione o esame medico e/o di cure o trattamenti, oppure che si sia manifestata e/o sia stata contratta nei 12 mesi precedenti la data di emissione della polizza;

Sources