Extracted from source documents

Allianz Partners Travel insurance (Travel Care Comfort)

Underwritten by AWP P&C S.A. - Rappresentanza Generale per l'Italia · Italy

travel insurance from Allianz Partners for the Italy market, with online purchase and 24/7 assistance.

Verified May 14, 2026 · Terms dated 2025-12-01Sources

Online purchase24/7 helpline

Unique selling points

Medical expenses up to 1,000,000 EUR (Comfort tier).

No maximum age limit: Travel Care covers travellers of any age.

Pre-existing medical conditions are covered as standard across all tiers (Basic, Comfort, Premium) with no look-back exclusion period for the medical product.

Italian-language 24/7 operations center with direct hospital payment capability and a global network of medical partners built over 60 years of experience.

Coverage extends to acts of terrorism and diagnosed pandemics/epidemics including COVID-19 as standard, with no additional premium required.

Coverage limits

Covered

Medical expenses

€1M

Direct payment of hospital and surgical expenses; reimbursement of all other medical expenses including urgent dental care, up to the maximum limit indicated in the policy. Coverage valid also in case of diagnosed epidemics or pandemics such as COVID-19.

Covered

Emergency medical treatment

€1M

Coverage for sudden and unexpected illness or injury during travel that could cause serious harm if not treated before returning home; covered up to the medical expenses maximum limit. Includes COVID-19 and other pandemics.

Covered

Hospitalization

€1M

Direct payment of hospital and surgical expenses; covered up to the medical expenses maximum limit (1,000,000 EUR for Comfort). Medical monitoring by company medical staff during hospitalization.

Outpatient / pharmaceutical expenses

Not established from the insurer's documents

Reimbursement of medical and/or pharmaceutical expenses: €550 for trips within Italy; €1,300 for Europe, Worldwide, and USA/Canada.

Third-party source, not the insurer's document

Section: Tipi di polizze viaggio Allianz Global Assistance > Travel Care > Spese Mediche

Rimborso spese mediche e/o farmaceutiche: Italia 550€, Europa 1.300€, Mondo 1.300€, Stati Uniti e Canada 1.300€

Emergency dental care

Not established from the insurer's documents

Reimbursement of urgent dental care expenses up to €550, for all destinations (Italy, Europe, Worldwide, USA/Canada).

Third-party source, not the insurer's document

Section: Tipi di polizze viaggio Allianz Global Assistance > Travel Care > Spese Mediche

Rimborso spese odontoiatriche urgenti: Italia 550€, Europa 550€, Mondo 550€, Stati Uniti e Canada 550€

Medical transport

Not established from the insurer's documents

Reimbursement of transport expenses to first aid or medical centre: €1,550 for trips within Italy; €5,500 for Europe, Worldwide, and USA/Canada.

Third-party source, not the insurer's document

Section: Tipi di polizze viaggio Allianz Global Assistance > Travel Care > Spese Mediche

Rimborso spese trasporto al pronto soccorso o centro medico: Italia 1.550€, Europa 5.500€, Mondo 5.500€, Stati Uniti e Canada 5.500€

Medical evacuation / repatriation

Not established from the insurer's documents

Medical transport/repatriation is included for all destinations: from the first-aid or admitting medical centre to a better-equipped medical centre, or from the medical centre to the insured's home, with no stated maximum limit.

Third-party source, not the insurer's document

Section: Servizi compresi in Travel Care Allianz > Assistenza sanitaria di viaggio 24h

trasporto – rientro sanitario, per tutte le destinazioni dal centro medico di pronto soccorso o di primo ricovero ad un centro medico meglio attrezzato; dal centro medico alla residenza dell'Assicurato

Repatriation of remains

Not established from the insurer's documents

Repatriation of remains up to the place of burial in Italy is included for all destinations, with no stated maximum limit.

Third-party source, not the insurer's document

Section: Servizi compresi in Travel Care Allianz > Assistenza sanitaria di viaggio 24h

rientro della salma fino al luogo di sepoltura in Italia, per tutte le destinazioni

Search and rescue

Not established from the insurer's documents

No search and rescue limit could be confirmed for the Travel Care Comfort tier; the only figure found (€25,000) was described for the Travel Care Premium tier.

Third-party source, not the insurer's document

Section: I Prodotti di Allianz Assicurazione Viaggio

È presente anche la copertura per ricerca e soccorso (fino a 25000 euro per assicurato);

COVID-19 treatment

Not established from the insurer's documents

Direct payment of hospital and surgical expenses in case of diagnosed epidemics or pandemics (e.g. COVID-19): €10,000 for trips within Italy; €150,000 for Europe; €200,000 for the rest of the world; €300,000 for USA/Canada.

Third-party source, not the insurer's document

Section: Tipi di polizze viaggio Allianz Global Assistance > Travel Care > Spese Mediche

Pagamento diretto spese mediche, ospedaliere e chirurgiche in caso di pandemie ed epidemie (ad esempio Covid-19): Italia 10.000€, Europa 150.000€, Mondo 200.000€, Stati Uniti e Canada 300.000€

Covered

Pre-existing medical conditions

Covered

All Travel Care policies (Basic, Comfort, Premium) include coverage for pre-existing medical conditions. This exclusion applies only to the Travel Cancel (trip cancellation) product, which excludes conditions that in the 120 days before purchase caused symptoms, required medical visits or treatment, or involved prescribed medication.

Excluded

Winter sports coverage

Excluded

Winter sports coverage is not included in Travel Care Comfort. A separate dedicated product, Travel Ski, is available from Allianz Partners for winter sports activities.

Excluded

Adventure sports coverage

Excluded

Adventure or extreme sports coverage is not included as a standard feature of Travel Care Comfort. The general policy excludes acts of gross negligence and potentially hazardous activities not covered by standard terms.

Conditional

Pregnancy complications

Conditional

Unexpected and sudden complications of pregnancy occurring during the trip may be covered under the medical expenses guarantee as they constitute unexpected illness. Routine pregnancy and childbirth are typically excluded. Specific terms should be verified in the full policy conditions.

Personal liability

Not established from the insurer's documents

Personal liability (third-party damages) is included under Travel Care, with compensation up to €200,000 for damage unintentionally caused to third parties, subject to a €200 excess for damage to property and animals.

Third-party source, not the insurer's document

Section: Tipi di polizze viaggio Allianz Global Assistance > Travel Care > Responsabilità civile

Risarcimento per danni procurati involontariamente a terzi: 200.000€ Franchigia per danni procurati a cose ed animali: 200€.

Legal assistance (contact referral)

Not established from the insurer's documents

Legal assistance abroad up to €1,000 per event, plus a bail advance up to €10,000 per event; no cap applies for trips within Italy.

Third-party source, not the insurer's document

Section: Tipi di polizze viaggio Allianz Global Assistance > Travel Care > Assistenza in viaggio

Assistenza legale: 1.000€ (massimale non previsto in caso di viaggi in Italia) Anticipo della cauzione: 10.000€ (massimale non previsto in caso di viaggi in Italia)

Covered

24/7 travel assistance

Covered

24-hour operations center available in Italian language, providing: telephone medical consultation, medical monitoring during hospitalization, location of doctors and medical facilities, emergency fund transfer, urgent message forwarding, medical repatriation organization, family travel arrangement if hospitalized, return of minors and dependants.

Key conditions

Assistance call deadline

The policyholder must contact the 24/7 operations center before receiving medical treatment to activate coverage. In cases of emergency or life-threatening situations, official emergency services (e.g. 112) should be called first, but the operations center must be contacted as soon as possible thereafter. Failure to contact the operations center may result in a reduced or denied claim.

Unauthorized treatment

Medical expenses incurred without prior authorization from the operations center may not be reimbursed or may be reimbursed at a reduced amount. Direct payment of hospital expenses is only guaranteed when the operations center is contacted in advance and authorizes the treatment.

Purchase while abroad

The policy must be purchased before departure. Stipulation and premium payment must occur before the departure date. Coverage is operative only for events occurring during the validity period of the policy.

Chronic conditions

Travel Care Comfort covers sudden and unexpected illness or injury during travel. Chronic diseases are covered only if they cause an acute and unexpected episode during the trip. Routine management of known chronic conditions is not covered.

Pregnancy

Unexpected and sudden pregnancy complications may be covered as unexpected illness under the medical expenses guarantee. Normal pregnancy and planned childbirth are excluded. Specific terms on gestational age limits should be verified in the full general conditions.

Pre-existing condition exclusions

All Travel Care policies (Basic, Comfort, Premium) include coverage for pre-existing medical conditions. Only the Travel Cancel product excludes medical conditions that, in the 120 days prior to policy purchase, caused symptoms, required medical visits or treatment, or involved prescribed medication, even without a formal diagnosis.

Coverage duration limit

Standard Travel Care Comfort covers trips up to a maximum of 60 days per policy. If the policy is purchased in combination with a one-way booking, coverage remains valid until return but within the maximum limit of 90 days. The annual Travel Care 365 Multitrip policy covers unlimited trips per year each up to 60 days.

Direct payment

Direct payment of hospital and surgical expenses is provided upon prior contact with the 24/7 operations center. All other medical expenses (visits, pharmaceuticals, dental emergencies) are reimbursed after the fact upon submission of documentation.

Territorial scope

Worldwide including Italy; excludes destinations under UN or EU embargo and destinations for which travel bans or warnings have been issued by any government or public authority

Documents

Policy specifics

24/7 travel assistance

24-hour operational center with medical assistance, medical monitoring, local contact assistance, and medical repatriation support

Source

Baggage and delay coverage

Protection for loss, theft, damage, or delayed delivery of baggage by carriers. Coverage also for delayed arrival and necessary expense reimbursement

Source

Medical repatriation and family support

Organization of medical repatriation to Italy, medical monitoring, and support for family repatriation if policyholder is hospitalized

Source

Maximum trip duration

Standard travel policies cover trips up to 60 days maximum duration per policy

Source

No maximum age limit

Travel policies have no maximum age limit for coverage eligibility

Source

Terrorism acts coverage

All products with medical expenses, travel assistance, home return, trip continuation and stay extension guarantees cover terrorism acts

Source

Trip cancellation subscription deadline

Cancellation coverage must be purchased within 30 days from the start of the booked trip

Source

Medical emergency contact requirement

Policyholders must contact 24-hour operations center before receiving medical treatment to activate coverage

Source

Sources

Allianz Partners Travel insurance