Extracted from source documents

Assivia Travel insurance (Assivia Viaggio)

Underwritten by EIR Försäkring AB · Italy

travel insurance from Assivia for the Italy market, with online purchase and 24/7 assistance.

Verified Sep 1, 2026 · Terms dated 2026-02-01Sources

Online purchase24/7 helpline

Unique selling points

Medical expenses abroad covered up to €8 million in the Elite tier.

Unlimited coverage for hospital transfer, medical repatriation and repatriation of mortal remains, with no monetary cap.

Optional €22 Deductible Waiver removes almost all policy excesses in a single add-on.

24/7 multilingual emergency assistance reachable by phone or WhatsApp through the Robin Assist operations center.

COVID-19 illness is explicitly covered under the Assistance, Medical Expenses, Trip Cancellation and Trip Interruption guarantees.

Coverage limits

Covered

Medical expenses abroad

€1M – €8M

Covers necessary and non-postponable treatment abroad due to acute illness or accident, including ambulance, hospitalization and surgery, outpatient treatment and prescribed medicines. Limit is €1,000,000 in Classic, €5,000,000 in Plus (also Annual Multi-trip Plus, annual cap) and €8,000,000 in Elite (also Annual Multi-trip Elite, annual cap). An €80 deductible per person and event applies unless the optional Deductible Waiver is purchased.

Page 1

Section: Garanzia A - Spese Mediche (Assivia Plus/Elite) > Livello delle coperture Plus Elite

Massimale Estero: € 5.000.000,00 € 8.000.000,00

Covered

Emergency medical treatment

€1M – €8M

Emergency ambulance, ER and outpatient treatment abroad for acute illness or accident is covered within the same Spese Mediche guarantee limits (€1,000,000 Classic to €8,000,000 Elite), subject to prior authorization by the operations center for costs above €300 and an €80 deductible.

Page 1

Section: Garanzia A - Spese Mediche (Assivia Plus/Elite) > Livello delle coperture Plus Elite

Massimale Estero: € 5.000.000,00 € 8.000.000,00

Covered

Hospitalization / guarantee of hospital payment

€1M – €8M

Covers hospital admission including surgery under the Medical Expenses guarantee; the operations center may also guarantee direct payment of hospital costs to the facility, up to the same tiered limit (€1,000,000 Classic to €8,000,000 Elite, annual cap for Annual Multi-trip). €80 deductible applies to the hospital-payment guarantee.

Page 1

Section: Garanzia B - Assistenza in Viaggio (Assivia Plus/Elite) > Garanzia per il pagamento delle spese ospedaliere

GARANZIA PER IL PAGAMENTO DELLE SPESE OSPEDALIERE Plus € 5.000.000,00, Elite € 8.000.000,00.

Covered

Outpatient treatment

Covered

Outpatient medical visits, diagnostic tests and laboratory exams pertinent to the reported illness or accident are covered within the overall Medical Expenses limit; no separate sub-limit is stated.

Page Pagina 12 di 23

Section: Garanzia A - Spese Mediche > 1. Oggetto della Garanzia

c. trattamenti ambulatoriali (visite mediche ambulatoriali, accertamenti diagnostici ed esami di laboratorio), purché pertinenti alla malattia od infortunio denunciati;

Covered

Urgent dental care

€400

Sub-limit of €400 for urgent dental treatment intended to provide immediate pain relief, applicable across all tiers (annual cap for Annual Multi-trip policies), subject to the general €80 deductible.

Page 1

Section: Che cosa è assicurato? > Spese Mediche

Massimale per cure dentistiche urgenti: € 400.

Covered

Hospital transfer

unlimited

Unlimited cover for transfer of the insured between healthcare facilities (potentially in another country), organized by the 24/7 operations center Robin Assist using the most suitable means of transport; no deductible applies.

Page 1

Section: Che cosa è assicurato? > Assistenza Sanitaria in viaggio

a. Massimale per Trasferimento Ospedaliero: Illimitato.

Covered

Medical repatriation (rientro sanitario)

unlimited

Unlimited cover for medically supervised repatriation to the insured's place of residence or nearest suitable facility, organized by Robin Assist, including repatriation with a medical attendant if required; no deductible applies.

Page 1

Section: Che cosa è assicurato? > Assistenza Sanitaria in viaggio

b. Massimale per Rientro Sanitario: Illimitato.

Covered

Repatriation of mortal remains

unlimited

Unlimited cover for repatriation of the insured's remains to Italy in case of death abroad, organized according to international rules; burial abroad in the country of death is offered as an alternative, capped at €2,600. No deductible applies.

Page 1

Section: Che cosa è assicurato? > Assistenza Sanitaria in viaggio

f. - Rimpatrio della salma: Illimitato. - Sepoltura all'estero: € 2.600.

Covered

Search, rescue and recovery

€5K

Covers the costs of search, rescue or recovery operations for the insured following an accident, up to €5,000, the same limit across all tiers; no deductible applies.

Page 1

Section: Che cosa è assicurato? > Assistenza Sanitaria in viaggio

g. Massimale per Ricerca, Salvataggio e Recupero: fino ad € 5.000.

Covered

COVID-19 treatment

Covered

Pandemics/quarantine are generally excluded, but COVID-19 infection contracted by the insured or a close relative remains explicitly covered under the Assistance, Medical Expenses, Trip Cancellation and Trip Interruption guarantees, within their respective limits.

Page 2

Section: Che cosa non è assicurato?

Si precisa che la copertura assicurativa è operante in caso di infezione da COVID-19 contratta dall'assicurato o parente prossimo dell'Assicurato per le garanzie di Assistenza, Spese Mediche, Interruzione Viaggio ed Annullamento viaggio.

Excluded

Pre-existing conditions

Excluded

Pre-existing conditions - illnesses that are the expression or direct consequence of chronic or pre-existing pathological situations known to the insured before the policy start - are excluded from all guarantees.

Page 1

Section: Che cosa non è assicurato?

Malattie preesistenti e malattie croniche; malattie terminali diagnosticate prima della stipula; patologie in fase acuta prima della partenza e viaggi intrapresi contro il parere medico;

Excluded

Winter sports cover

Excluded

Winter sports and dangerous mountain activities (e.g. mountaineering with rock climbing, glacier access, ski-jumping, sledding/bobsledding) are excluded from all coverage.

Page 1

Section: Che cosa non è assicurato?

Sport invernali e attività sportive pericolose, malattie e infortuni derivanti da atti di temerarietà, malattie e infortuni conseguenza di attività sportive professionali, dilettantistiche, agonistiche o di partecipazione a gare (e relativi allenamenti).

Excluded

Adventure/dangerous sports cover

Excluded

A wide list of dangerous and adventure activities (canyoning, advanced kayaking/rafting, bungee jumping, paragliding, boxing/wrestling, motor racing, unsafe diving, etc.) as well as professional or competitive sporting activity, are excluded from all guarantees.

Clause Art. 5Page Pagina 11 di 23

Section: Art. 5 Esclusioni Comuni a tutte le Garanzie

sport invernali e attività sportive pericolose: alpinismo con scalate di rocce, accesso ai ghiacciai; trekking (al di sopra dei 4000 metri); arrampicata indoor e outdoor; salti dal trampolino con sci; guida e uso di guidoslitte/bob, moto d'acqua/jetski e quad;

Conditional

Pregnancy complications

Conditional

Illnesses related to pregnancy beyond the 26th week of gestation and during puerperium are excluded, as are childbirth (including premature), voluntary termination and miscarriage due to negligence; complications up to the 26th week may be covered under the general Medical Expenses guarantee.

Page 1

Section: Che cosa non è assicurato?

Malattie legate alla gravidanza oltre la 26° settimana di gestazione e al puerperio, minaccia d'aborto per incuria o dolo da parte dell'assicurato, interruzione volontaria della gravidanza, parto (anche se prematuro);

Covered

Personal liability towards third parties

€250K

Covers amounts the insured is personally liable to pay for bodily injury, death or property damage caused to third parties during the trip, up to €250,000, the same limit across all tiers including Classic; limited to 80% of the limit for claims in the USA/Canada, with punitive damages excluded. €500 deductible applies unless the Deductible Waiver is purchased.

Page 2

Section: Che cosa è assicurato? > Responsabilità Civile verso Terzi

Lei è assicurato se ha provocato lesioni personali, morte e danni a persone o proprietà. Massimale: fino ad € 250.000.

Conditional

Legal expenses reimbursement

€10K

Reimburses legal costs incurred by the insured to pursue compensation for accident or death of the insured, up to €10,000; available only in the Elite tier (Individual/Family Elite and Annual Multi-trip Elite), not included in Classic or Plus. €500 deductible applies unless the Deductible Waiver is purchased.

Page 2

Section: Che cosa è assicurato? > Rimborso delle Spese Legali

Lei è assicurato per costi e spese legali in procedimenti intentati per risarcimento a seguito di Infortuni o Morte dell'Assicurato. Massimale: fino ad € 10.000.

Covered

24/7 emergency assistance

Covered

A 24/7, 365-days-a-year multilingual operations center (Robin Assist) is available by phone (+39 0541 14 13 899), WhatsApp message or email to organize and authorize medical and assistance services worldwide; included in all tiers.

Page Pagina 6 di 23

Section: Obblighi in caso di emergenza medica

la quale fornisce con un servizio multilingue 24 ore al giorno, 365 giorni all'anno assistenza immediata in caso di malattia o infortunio.

Key conditions

Assistance call deadline

For the USA/Canada/Caribbean, the Robin Assist operations center must be called immediately before any hospital admission, ER visit or outpatient visit; for the rest of the world the same obligation applies only when costs exceed €300 (below that, only receipts must be kept).

Unauthorized treatment

If the operations center is not contacted in advance where required, the medical expenses guarantee may not operate, except in cases of objectively proven impossibility for serious health reasons (e.g. coma); failure to comply with obligations can lead to total or partial loss of the right to indemnity under art. 1915 of the Civil Code.

Purchase while abroad

The policy cannot be validly purchased once the insured is already travelling; it must be taken out before departure from Italy, and no policy can be issued to cover a trip already in progress.

Chronic conditions

Chronic diseases and pre-existing pathological conditions known to the insured before the policy start are excluded from all guarantees.

Pregnancy

Pregnancy-related conditions are excluded beyond the 26th week of gestation and during puerperium; childbirth, premature birth and voluntary termination of pregnancy are always excluded.

Pre-existing condition exclusions

Pre-existing conditions - illnesses that are the expression or direct consequence of chronic or pre-existing pathological situations known to the insured - are excluded from cover under all guarantees.

Coverage duration limit

Single-trip policies (Individual/Family) cover one trip of up to 365 days; Annual Multi-trip policies cover an unlimited number of trips abroad within 12 months, provided each single trip does not exceed 31 consecutive days.

Direct payment

Medical and hospital costs are settled by direct payment to the healthcare facility where possible, subject to prior contact with the operations center; otherwise costs are reimbursed after the trip. The operations center may also issue a guarantee of payment to the hospital up to the policy limit. Pre-authorization is required before hospital admission or ER visits for amounts above €300 (always required in the USA/Canada/Caribbean).

Territorial scope

Trips must start and end in Italy (or San Marino/Vatican City) with the insured travelling at least 100 km from their domicile; the policy is not valid for trips taken within Italy, San Marino or Vatican City.

Documents

Policy specifics

Rental car deductible reimbursement

Coverage for rental car deductibles in case of accident or damage to rented vehicles during travel, included only in Elite tier but Plus tier does not include this benefit

Source

Trip cancellation

Coverage for trip cancellation costs included in Plus and Elite tiers but not in Classic tier

Source

Baggage loss and damage

Coverage for lost, damaged, or stolen baggage during travel

Source

Medical expenses abroad (tier variation)

Coverage for medical expenses incurred abroad, with limits varying by tier: €1,000,000 (Classic), €5,000,000 (Plus / Annual Multi-trip Plus, annual cap), €8,000,000 (Elite / Annual Multi-trip Elite, annual cap).

SourcePage 1

Section: Che cosa è assicurato?

Questa polizza copre un numero illimitato di viaggi all'estero di durata massima di 31 giorni ciascuno, compiuti nell'arco di 12 mesi.

Maximum insurable age

Maximum age for policy purchase and coverage eligibility

SourcePage 2

Section: Documento Informativo Precontrattuale > Ci sono limiti di copertura?

Lei non può stipulare l'assicurazione se non è residente o domiciliato in Italia; se non ha capacità giuridica; se ha compiuto 76 anni.

Maximum trip duration

Maximum duration of a single covered trip for Single Trip Insurance

SourcePage 1

Section: Documento Informativo Precontrattuale > Che cosa è assicurato?

Questa polizza copre un singolo viaggio con durata massima non superiore a 365 giorni.

Purchase timing requirement

Policy must be purchased before trip departure

SourceClause 3Page 1

Section: Condizioni di Polizza Assivia Individuale, Famiglia, Annuale Multiviaggio > Informazioni relative al contratto > 3. Validità contrattuale

La polizza deve essere stipulata prima della partenza per il viaggio.

Urgent dental care sub-limit

Sub-limit applied specifically to urgent dental care expenses within the medical expenses coverage

SourcePage 1

Section: Documento Informativo Precontrattuale > Che cosa è assicurato? > Spese Mediche

Massimale per cure dentistiche urgenti: € 400.

Central emergency contact requirement

Insured must contact the operational center immediately in case of medical emergencies during travel

SourcePage 6

Section: Condizioni di Polizza Assivia Individuale, Famiglia, Annuale Multiviaggio > Obblighi in caso di emergenza medica > Come comportarsi in caso di emergenza

Prima di intraprendere qualsiasi iniziativa personale e per attivare le necessarie procedure di presa in carico, l'assicurato o chi per esso, deve prendere immediatamente contatto con la Centrale Operativa della Società Euro-Center Holding SE (per conto di ERGO) al + 39 02 00 62 02 98, per comunicare il tipo di assistenza richiesto

Sources

Assivia Travel insurance