AXA Assicurazioni S.p.A.
AXA Assistance
AXA Assistance is a travel insurance for the Italy market with online purchase and 24/7 assistance.
Direct payment
AXA Assistance's 24/7 Centrale Operativa can settle eligible urgent medical, hospital and surgical expenses directly with the treating provider abroad, so the insured does not need to pay upfront, provided the Centrale Operativa is contacted and authorises treatment in advance; otherwise only reimbursement, subject to sub-limits and a €50 deductible, applies.
Geographic scope
Coverage applies to the destination profile selected at purchase: Italy, Europe (including the Mediterranean basin and the Russian Federation), or Worldwide (excluding or including USA/Canada/Mexico depending on option chosen).
Assistance and medical expense benefits apply within the destination selected in the policy; the Assistenza Parenti a Casa and Assistenza all'Abitazione benefits apply only in Italy.
Unique selling points
- Top tier (Schermo Totale) pays actual medical/hospital/surgical costs with no fixed ceiling, going beyond the fixed € 100,000/€ 500,000 caps of the other tiers.
- Direct payment of urgent medical bills abroad via the 24/7 Centrale Operativa, so travellers do not have to advance cash for hospital treatment.
- Home emergency assistance (electrician, locksmith, plumber) at the insured's home in Italy is included from the Media tier upward — a benefit many standard travel policies do not offer.
- Optional trip cancellation cover up to € 10,000 can be added to any of the three tiers for extra flexibility.
- Repatriation of remains and funeral expenses up to € 5,000 is guaranteed at the same level across all three tiers, including the entry-level Protezione Base.
Coverage limits
Medical expenses abroad
Not established from the insurer's documents
Direct payment (or reimbursement if the Centrale Operativa was not contacted) of urgent medical, hospital and surgical expenses: € 100,000 under Protezione Base, € 500,000 under Protezione Media, and actual costs with no fixed ceiling under Schermo Totale.
Emergency medical/surgical treatment abroad
Not established from the insurer's documents
Same benefit as Spese Mediche in Viaggio: urgent, non-deferrable medical/surgical treatment received during the trip, capped at € 100,000 (Base), € 500,000 (Media) or paid at actual cost with no ceiling (Schermo Totale).
Hospitalization abroad
Not established from the insurer's documents
Hospital stay costs are covered within the same Spese Mediche limits (€ 100,000/€ 500,000/actual costs); direct payment is operative for a maximum of 50 days of hospitalization in Italy/Europe and 100 days in the rest of the world.
Outpatient visits and pharmacy expenses
Not established from the insurer's documents
Reimbursement of medical visits and/or pharmaceutical expenses following prescription, diagnostic tests or outpatient care in viaggio: € 500 (Base), € 1,000 (Media), € 1,500 (Schermo Totale).
Emergency dental care
Not established from the insurer's documents
Reimbursement of urgent dental expenses, but only if the need arises from an accident occurred during the trip: € 100 (Base), € 200 (Media), € 500 (Schermo Totale).
Transport to first-aid centre
Not established from the insurer's documents
Reimbursement of transport costs from the place of the event to the nearest first-aid/emergency centre: € 2,500 (Base), € 5,000 (Media and Schermo Totale).
Medical transfer / sanitary repatriation
Not established from the insurer's documents
If the Centrale Operativa's medical service recommends it, sanitary transfer to a more suitable facility or repatriation to Italy is organised, with all costs, including any air ambulance, medically-equipped scheduled flight, first-class train or ambulance, borne by the Company with no stated ceiling.
Repatriation of remains and funeral expenses
Not established from the insurer's documents
In case of death of the insured during the trip, the Company organises and pays for transport of the remains to the place of burial in Italy plus funeral-related costs, up to € 5,000, the same limit across all three tiers.
Search and rescue costs
Not established from the insurer's documents
The policy explicitly excludes search costs for the insured in the sea, lake, mountains or desert.
COVID-19 treatment
Covered
Le spese mediche legate al COVID-19 sono coperte nei limiti indicati nell'attestazione di assicurazione, ossia entro gli stessi massimali previsti per le spese mediche generali della polizza sottoscritta (che variano da un minimo di 100.000 EUR fino a copertura illimitata a seconda del piano). È incluso anche il rimpatrio sanitario per cause legate al coronavirus e la copertura resta valida anche per assicurati vaccinati.
Pre-existing conditions
Not established from the insurer's documents
Medical expense cover is not due for illnesses that are the expression or direct consequence of chronic or pre-existing pathological conditions at the start of the trip.
Winter sports cover
Not established from the insurer's documents
Under the Infortuni di Viaggio/Volo (accident) sections, winter sports accidents are excluded unless the relevant supplement has been paid; the medical-expense exclusions do not separately exclude winter sports.
Extreme/adventure sports
Not established from the insurer's documents
Medical expenses arising from air sports and extreme sports practiced outside organised sporting bodies and without prescribed safety criteria are excluded; the accident sections list a long roster of specific extreme sports (e.g. free climbing, base jumping, canyoning) that are excluded outright.
Pregnancy complications
Not established from the insurer's documents
Covered up to the 26th week of gestation; natural or caesarean childbirth, pathological states arising after the 26th week/puerperium, and voluntary termination of pregnancy are excluded.
Third-party liability
Not established from the insurer's documents
Only included with Schermo Totale: € 150,000 for personal injury/death and € 50,000 for damage to property/animals, with a € 150 deductible per claim for property/animal damage; not available with Protezione Base or Protezione Media.
Finding a lawyer
Not established from the insurer's documents
The Centrale Operativa helps locate a local lawyer for the insured, with related costs covered up to € 750 (Base), € 1,000 (Media) or € 1,500 (Schermo Totale); this is a lawyer-sourcing service, not a legal-defence-costs guarantee.
24/7 Operations Centre
Not established from the insurer's documents
The Centrale Operativa is available 24 hours a day, every day of the year, to provide telephone medical consultation, dispatch a doctor/ambulance, arrange sanitary transfers and coordinate all other assistance benefits.
Key conditions
Assistance call deadline
All assistance and medical-expense benefits require the insured (or someone acting on their behalf) to contact the Centrale Operativa before receiving treatment; costs above € 500 without prior contact/authorisation are excluded outright.
Unauthorized treatment
No reimbursement is granted at all without any contact with the Centrale Operativa; if the insured refuses recommended sanitary transport/repatriation, further medical costs from the day after the refusal are not covered.
Purchase while abroad
The policy must be taken out before the trip begins, for trips not yet started and with return tickets already purchased; if issued after the departure date, the Company will not honour assistance or reimbursement claims.
Chronic conditions
Chronic diseases and their direct consequences, pre-existing at the start of the trip, are excluded from medical-expense cover.
Pregnancy
Pregnancy is covered up to the 26th week of gestation; childbirth (natural or caesarean) and voluntary termination of pregnancy are always excluded.
Pre-existing condition exclusions
Illnesses that are the expression or direct consequence of chronic or already-existing pathological situations at policy inception are excluded.
Coverage duration limit
Single-trip cover lasts a maximum of 100 days, reduced to 45 days for travellers who have already turned 65 at the time of purchase; the policy can only be underwritten for insureds up to 75 years of age (validity continues to expiry for those turning 76 during the contract).
Where to buy
Documents
IPID – Protezione Base (pre-contractual information set)
IPID
DIP Aggiuntivo Danni – Protezione Base
Other document
IPID – Schermo Totale (pre-contractual information set)
IPID
DIP Aggiuntivo Danni – Schermo Totale
Other document
Terms and Conditions – Viaggio Singolo/Annuale (Base, Media, Schermo Totale, Annuale) Ed. 10/2023
Terms & conditions
Benefits and Sums Insured Table (Garanzie per Prodotto e Massimali)
Table of benefits
Policy specifics
Medical expenses maximum limit
Coverage limit for medical expenses during travel set at €500,000 for Protezione Media variant
SourceBaggage loss and theft coverage
Reimbursement for baggage loss, theft, robbery, fire and non-delivery by carrier up to €750
SourceFamily assistance at home
Support and assistance services for family members remaining at home during travel
SourceHome emergency assistance
Dispatch of plumber, electrician or locksmith in case of damage to home while traveling
SourceOptional trip cancellation guarantee
Optional coverage for trip cancellation reimbursement if unable to travel, must be added at policy purchase
SourceDirect payment of medical expenses
Insurance covers medical expenses through direct payment to healthcare providers rather than reimbursement to policyholder
Source24/7 Operational Centre support
24-hour assistance available through operational centre for medical emergencies, dispatching doctors, ambulances and medical support
SourceTravel duration and age restrictions
Not established from the insurer's documents
Maximum travel duration up to 100 days (45 days for ages 65-75); age limits apply particularly for pre-existing conditions
SourceThird-party source, not the insurer's documentPre-existing conditions exclusion
Pre-existing health conditions are excluded from coverage (high-risk activities and conditions not covered by contract terms)
SourcePolicy effective date and minimum duration
Not established from the insurer's documents
For single trip: minimum duration 2 days, maximum 30 days from stated start date; coverage becomes effective upon premium payment
SourceThird-party source, not the insurer's documentMedical expenses deductible
Not established from the insurer's documents
Reimbursement claims under Spese Mediche in Viaggio are settled net of a fixed € 50 deductible per claim.
SourceThird-party source, not the insurer's documentClaims notification deadline
Not established from the insurer's documents
The insured must notify the Company within 30 days of returning from the trip for any reimbursement claim.
SourceThird-party source, not the insurer's document