Banca Mediolanum S.p.A.
Banca Mediolanum
Banca Mediolanum is a travel insurance for the Italy market with online purchase and 24/7 assistance.
Direct payment
For hospital and surgical expenses, the Struttura Organizzativa (IMA Italia Assistance) can pay medical providers directly once contacted and authorized in advance; if direct payment is not possible, the insured must pay first and is then reimbursed on presentation of original invoices, provided the Struttura Organizzativa was contacted before any personal initiative.
Geographic scope
Worldwide (policy available to persons resident/domiciled in Italy)
Cover applies worldwide, divided into three geographic macro-areas: Europe (all of geographic Europe, Mediterranean-basin countries and the Canary Islands), World excluding USA/Canada, and World including USA/Canada, matching the destination selected in the Insurance Certificate.
Unique selling points
- Worldwide medical expenses cover up to €3,500,000 per person, including the USA and Canada.
- Covid-19 medical treatment is explicitly included in cover, despite the general exclusion of epidemics and pandemics.
- Legal protection (Tutela Legale) is bundled into both the Smart and Top formulas at no extra cost.
- 24/7 medical and travel assistance hotline managed by IMA Italia Assistance.
- Family discount of 4% applies automatically from the 5th to the 9th insured person on the same policy.
Coverage limits
Medical expenses
€2,000 – €3,500,000
Reimbursement of medical expenses for treatment arising from illness or accident during travel, urgent and non-deferrable until return; limits vary by destination: €3,500,000 worldwide including USA/Canada, €2,000,000 worldwide excluding USA/Canada, €1,000,000 in Europe, €3,000 (Top)/€2,000 (Smart) in Italy, per person and per insured period, net of a €50 deductible per claim.
Emergency medical treatment
€2,000 – €3,500,000
Emergency treatment costs (medical/surgical) arising abroad are covered directly by the Struttura Organizzativa under the same area-based limits as the general medical expenses guarantee (up to €3,500,000 worldwide including USA/Canada).
Hospitalization
€2,000 – €3,500,000
Hospital and surgical expenses are paid directly by the Company via the Struttura Organizzativa within the same area-based medical expense limits; the guarantee operates for no more than 100 cumulative days of hospital stay, net of a €50 deductible per claim.
Outpatient and pharmaceutical expenses
€2,000 – €3,000
Reimbursement of medical visits, outpatient/first-aid care, day hospital and prescribed pharmaceutical products incurred during travel; sub-limit per person and per insured period of €3,000 (Top)/€2,000 (Smart), net of a €50 deductible per claim.
Emergency dental care
€300 – €500
Reimbursement of urgent dental care needed during travel that cannot be postponed until return; sub-limit of €500 (Top)/€300 (Smart) per person and per insured period.
Medical transport
Covered
Organization and payment of medical transport of the insured from the place where first emergency care was given to a better-equipped local medical facility; entirely organized and paid for by the Company, with no monetary cap stated; use of an air ambulance limited to local transfers.
Medical evacuation/repatriation
Covered
Organization and payment of the insured's medical repatriation to a place of residence or a suitably equipped hospital in Italy when treatment cannot be provided on-site, including necessary medical/nursing assistance during transport; transport from non-European countries (except Mediterranean-basin countries and the Canary Islands) is via scheduled economy-class flight, possibly on a stretcher; no monetary cap stated, fully organized at the Company's expense.
Repatriation of mortal remains
Covered
Organization and payment of transport of the insured's remains from the place of death to the place of residence; funeral expenses and any recovery/search of the body are excluded; no monetary cap stated.
Search and rescue expenses
€1,500
Search costs for missing/disappeared persons are generally excluded, except when such costs are borne by public entities/authorities, in which case they are reimbursed up to a maximum of €1,500.
COVID-19 treatment
Covered
General epidemics/pandemics are excluded, but Covid-19 (as declared by the WHO) is expressly included in cover, subject to the general area-based medical expense limits.
Pre-existing conditions
Excluded
Chronic/recurrent pathological conditions diagnosed before the policy's subscription date ('malattia preesistente') are excluded from all guarantees.
Winter sports cover
No limit stated
No dedicated winter-sports benefit (e.g., ski equipment, piste closure) is defined; recreational skiing is implicitly covered under the general Accident guarantee, while acrobatic/freestyle skiing, ski-mountaineering and extreme skiing are explicitly excluded from that guarantee.
Adventure/extreme sports cover
Excluded
Injuries arising from high-risk activities such as mountaineering with rock/glacier climbing, free climbing, extreme/acrobatic skiing, ski-mountaineering, bobsled, skeleton, non-freediving diving, boxing, wrestling and martial arts, hang-gliding and paragliding are excluded from the Accident guarantee.
Pregnancy complications
Conditional
Pregnancy-related illnesses arising after the 26th week of gestation, as well as puerperium-related conditions, therapeutic abortion and childbirth, are excluded; complications occurring prior to the 26th week may fall under the general medical expenses guarantee.
Personal liability
No limit stated
No personal/third-party liability benefit for the insured traveler is described in the available documents.
Legal assistance
€1,500 – €5,000
Legal protection provided in collaboration with ARAG SE, covering a single lawyer's fees per level of judgment, court/mediation costs and any liability for costs; benefits paid up to €1,500 per claim/insured period in Europe and Mediterranean-basin non-EU states, up to €5,000 in USA/Canada, and up to €4,000 in the rest of the world.
24/7 assistance
Covered
Telephone medical and travel assistance service (Struttura Organizzativa, run by IMA Italia Assistance) reachable 24 hours a day, 7 days a week at +39 02.24128734, authorizing and coordinating all assistance benefits.
Key conditions
Assistance call deadline
The insured must contact the 24/7 Struttura Organizzativa (+39 02.24128734) before taking any personal initiative in case of a claim; formal written claim notifications must then be filed within set deadlines depending on the guarantee (e.g. 15 days after the claim for medical expenses, baggage and delayed departure claims; 5 days for trip cancellation/missed flight/travel-waiver claims; 3 days for accident claims).
Unauthorized treatment
Failure to contact the Struttura Organizzativa before arranging assistance independently may result in forfeiture of the right to assistance benefits under Article 1915 of the Italian Civil Code, except in documented cases of objective force majeure, where reimbursement may still be granted upon presentation of original medical certification and expense documents, within the policy's stated limits.
Purchase while abroad
The policy cannot be purchased once the trip has already started, nor for a trip departing from a place other than Italy; the policyholder must be resident or domiciled in Italy at the time of subscription.
Chronic conditions
Persons suffering from chronic alcoholism, confirmed AIDS, drug addiction or organic brain syndromes cannot be insured, and cover automatically ceases for the insured within 30 days of such conditions arising, with a pro-rata premium refund.
Pregnancy
Illnesses related to pregnancy after the 26th week of gestation, as well as puerperium, therapeutic abortion and childbirth, are excluded from cover.
Pre-existing condition exclusions
Pre-existing chronic or recurrent pathological conditions diagnosed before the policy's subscription date are excluded from all guarantees.
Coverage duration limit
Cover applies to trips for tourism, study or business purposes not exceeding 100 days in duration; the Medical Expenses guarantee is additionally limited to a maximum of 100 cumulative days of hospitalization.
Where to buy
Policy specifics
Trip cancellation coverage
Reimbursement of cancellation penalties up to specified limits depending on formula (Smart/Top)
SourceFlight delay/Missed flight coverage
Reimbursement for travel delay and missed flight/ship events
SourceBaggage coverage
Coverage for loss of baggage due to theft, robbery, snatching, or fire during travel
SourceUrgent dental expenses
Reimbursement for urgent dental care during travel that cannot be postponed until return
SourceMedical care costs upon return
Reimbursement for medical visits, ambulatory care, first aid, and prescribed pharmaceuticals following injury sustained during travel
SourceTrip interruption coverage
Coverage for trip interruption or modification due to unforeseen events
SourceTelephone medical consultation
24/7 medical assistance service for information and medical advice during travel
SourceEmergency medication dispatch
Dispatch of urgently needed medications when prescribed by physician and unavailable at destination
SourceTwo formula tiers
Policy offered in two distinct tiers: Smart (basic coverage) and Top (comprehensive coverage with additional guarantees)
SourceBank account requirement
Policy is available exclusively to holders of a current account at Banca Mediolanum S.p.A.
SourceWorldwide coverage
Insurance is valid globally with full coverage for all travel destinations without geographical limitations
SourceMinimum travel distance
For travel by car or other non-air/train/coach/ship transport, coverage applies only for journeys exceeding 50km from usual place of residence
SourceClaims settlement period
Claims settlement occurs within 30 days from damage assessment following receipt of documentation proving claim amount
SourceClaims management entity
Medical emergency and repatriation services managed by IMA Italia Assistance S.p.A.; legal assistance provided by ARAG SE
SourceDestination emergency cancellation
Coverage for trip cancellation if destination is affected by war, terrorism, earthquakes, flooding, or natural disasters occurring before departure
SourceDelayed departure waiver
Coverage when inability to participate in trip or modification becomes necessary for unforeseen reasons at time of contract
SourceIn-travel injury coverage
Coverage for accidental injuries sustained by insured during travel (land and air/flight)
Source