Extracted from source documents

Frontier Travel insurance (Viaggio Singolo Prime Plus Premium)

Underwritten by IMA Italia Assistance S.p.A. · Italy

travel insurance from Frontier for the Italy market, with online purchase and 24/7 assistance.

Verified Sep 1, 2026 · Terms dated 2026-05Sources

Online purchase24/7 helpline

Unique selling points

No deductible applies to medical expenses incurred abroad.

Direct payment of hospital and surgical costs abroad is arranged by an Italian-speaking 24/7 operations centre, avoiding upfront out-of-pocket payment.

Worldwide medical expense cover reaches up to €5,000,000 per insured on the Plus and Premium tiers, including the USA and Canada.

Trips of up to 180 consecutive days can be insured under a single policy.

Frontier is rated 'Excellent' by verified customers on Trustpilot.

Coverage limits

Covered

Medical expenses (hospital and surgical)

€1K – €5M

Hospital and surgical expenses reimbursed per insured and per insurance period, varying by destination and tier: Italy €1,000/€2,000/€3,000 (Prime/Plus/Premium); Europe €1,000,000 flat across all tiers; World excluding USA/Canada €1,000,000/€2,000,000/€2,000,000; Worldwide €2,500,000/€5,000,000/€5,000,000.

Page 1

Section: CHE COSA È ASSICURATO? > SPESE MEDICHE (Frontier Prime, Plus e Premium)

Mondo intero: € 2.500.000,00 € 5.000.000,00 € 5.000.000,00

Covered

Emergency medical treatment while traveling

€1K – €5M

Covers medical treatment required following accident or illness that cannot be postponed until return to the place of residence, within the same destination-based grid as overall medical expenses.

Page 1

Section: CHE COSA È ASSICURATO? > SPESE MEDICHE (Frontier Prime, Plus e Premium)

Mondo intero: € 2.500.000,00 € 5.000.000,00 € 5.000.000,00

Covered

Hospitalization

€1K – €5M

Direct payment of hospital and surgical costs abroad, within the same destination-based grid as medical expenses; cover is limited to a maximum of 180 total days of hospital confinement.

Covered

Outpatient medical and pharmaceutical expenses (no prior authorization)

€1K – €3K

Reimbursement of expenses for medical visits, outpatient/first-aid care, day hospital and prescribed pharmaceuticals incurred during the trip, sub-limited per tier: Prime €1,000, Plus €2,000, Premium €3,000.

Covered

Urgent dental care

€150 – €500

Reimbursement of urgent dental treatment during the trip that cannot be postponed until return, sub-limited per tier: Prime €150, Plus €300, Premium €500.

Covered

Medical transport

unlimited

Organization and unlimited coverage of medical transport from the place of the event to the nearest suitable facility, or between medical facilities when better equipment is needed; all tiers.

Page 1

Section: Che cosa è assicurato/Quali sono le prestazioni? > Frontier Prime

Trasporto sanitario: a) dal luogo dell'evento al più vicino luogo idoneo a prestare le cure. b) dal centro medico ove sono state prestate le prime cure di emergenza ad un centro medico meglio attrezzato.

Covered

Medical evacuation / repatriation

unlimited

Unlimited organization and coverage of the insured's medically-necessary repatriation to their place of residence or an equipped hospital in Italy when the condition cannot be treated on-site; includes medical/nursing assistance during transport if needed.

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Section: Che cosa è assicurato/Quali sono le prestazioni? > Frontier Prime

Rientro sanitario dell'assicurato;

Covered

Repatriation of mortal remains

unlimited

Unlimited organization and coverage of transport of the insured's remains from the place of death to the place of residence; funeral expenses and the search/recovery of the remains are excluded.

Page 1

Section: Che cosa è assicurato/Quali sono le prestazioni? > Frontier Prime

Rimpatrio salma;

Covered

Search and rescue expenses

€2K – €4K

Reimbursement of search, rescue and recovery expenses organized by civil/military rescuers, capped per tier: Prime €2,000, Plus €3,000, Premium €4,000; a general policy-wide cap of €4,000 also applies for the search of missing/disappeared persons.

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Section: CHE COSA È ASSICURATO? > ASSISTENZA IN VIAGGIO: (Frontier Prime, Plus e Premium)

SPESE DI RICERCA, SOCCORSO E SALVATAGGIO Massimale per Assicurato e per periodo assicurativo: Prime € 2.000,00; Plus € 3.000,00; Premium € 4.000,00.

Excluded

COVID-19 / pandemic treatment

Excluded

Epidemics or pandemics declared by the World Health Organization, and quarantines documented and imposed by public authorities, are excluded from all guarantees; the current edition (05/2026) contains no COVID-19-specific benefit.

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Section: Che cosa non è assicurato?

p) epidemie o pandemie in base a quanto dichiarato dall'Organizzazione Mondiale della Sanità; q) quarantene documentate e imposte da autorità pubbliche competenti.

Excluded

Pre-existing medical conditions

Excluded

Pre-existing conditions - diagnosed or under medical assessment before the policy was issued or before enrolment in the trip - are excluded from all guarantees, in particular from Travel Assistance and Medical Expenses.

Page 1

Section: Che cosa non è assicurato?

i) Malattie Preesistenti;

Conditional

Winter sports cover

Conditional

Ordinary recreational skiing is not on the general exclusion list (Art. 1.22) for the Assistance/Medical Expenses guarantees, but the separate Accident guarantee (Premium tier only) excludes ski-alpinism, extreme skiing, freestyle/acrobatic skiing and ski-jump; any activity practiced professionally is always excluded.

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Section: Che cosa non è assicurato?

guidoslitta, bob, sci acrobatico, salti dal trampolino con sci o idrosci, Kitesurfing, immersioni con autorespiratore, pugilato, lotta nelle sue varie forme, arti marziali in genere, atletica pesante, rugby, football americano, speleologia.

Conditional

Adventure/extreme sports cover

Conditional

Accidents arising from mountaineering with rock/glacier access, free climbing, aerial sports, skydiving, motor/motorboat/motorcycle racing, bobsleigh, kitesurfing and scuba diving are excluded, except that bobsleigh, kitesurfing and scuba diving remain covered when practiced purely recreationally and occasionally; professional sporting activity is always excluded.

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Section: Che cosa non è assicurato?

f) infortuni derivanti dallo svolgimento delle seguenti attività: alpinismo con scalata di rocce o accesso a ghiacciai, arrampicata libera (free climbing), sport aerei in genere; guida ed uso di deltaplani ed altri tipi di veicoli aerei ultraleggeri, paracadutismo, escursioni in mongolfiera, parapendii ed assimilabili; corse e gare automobilistiche, motonautiche e motociclistiche e relative prove ed allenamenti; guidoslitta, bob, sci acrobatico, salti dal trampolino con sci o idrosci, Kitesurfing, immersioni con autorespiratore, pugilato, lotta nelle sue varie forme, arti marziali in genere, atletica pesante, rugby, football americano, speleologia.

Conditional

Pregnancy complications

Conditional

Pregnancy-related illness is covered up to the 26th week of gestation; illness related to pregnancy beyond the 26th week, puerperium complications, therapeutic abortion and childbirth are excluded from all guarantees.

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Section: Che cosa non è assicurato?

m) malattie correlate alla gravidanza oltre la 26ma settimana di gestazione e correlate al puerperio; aborto terapeutico; parto;

Personal liability

No limit stated

No general third-party personal liability guarantee is included in this product; the policy only covers a legal-defence/bail advance service in case the insured is held liable abroad for negligent acts (see Legal Assistance).

Page 1

Section: Che cosa è assicurato/Quali sono le prestazioni? > Frontier Prime

Segnalazione di un legale, anticipo spese di difesa, eventuale cauzione penale;

Covered

Legal assistance abroad

€2.5K – €15K

Referral of a local lawyer is included with unlimited cover; the insurer also advances defence costs up to €2,500 and a bail bond (cauzione penale) up to €15,000 per insured and per insurance period, against an adequate bank guarantee; these are repayable advances, not indemnities. All tiers.

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Section: CHE COSA È ASSICURATO? > ASSISTENZA IN VIAGGIO: (Frontier Prime, Plus e Premium)

CAUZIONE PENALE Somma anticipata per Assicurato e per periodo assicurativo: € 15.000,00

Covered

24/7 assistance helpline

Covered

An Italian-language operations centre (Struttura Organizzativa) is available 24 hours a day, every day, to authorize and organize travel assistance, medical consultations, and home/family assistance services.

Key conditions

Assistance call deadline

The insured must contact the 24/7 operations centre immediately in the event of a claim; medical expense claims must be reported within 15 days of the event; trip cancellation claims must be reported within 5 days of the triggering event and no later than 24 hours after the scheduled departure.

Unauthorized treatment

No reimbursement is provided without prior contact with the operations centre; the absence of a case reference number is presumed as lack of contact unless proven otherwise; failure to comply with claim-notification duties may result in forfeiture of the right to indemnity under Art. 1915 of the Italian Civil Code.

Purchase while abroad

The policy must be taken out for the entire duration of the trip and before departure from the place of residence in Italy; it is not permitted to subscribe to the policy once the trip has already started, or for a trip departing from a place other than the insured's residence in Italy.

Chronic conditions

Persons affected by chronic alcoholism, full-blown AIDS, drug addiction, organic brain diseases (e.g. epilepsy) or psychiatric conditions (e.g. schizophrenia, manic-depressive syndrome, paranoid disorders) cannot be insured, regardless of an actual assessment of their state of health.

Pregnancy

Illness related to pregnancy beyond the 26th week of gestation, complications of the puerperium, therapeutic abortion and childbirth are excluded from cover.

Pre-existing condition exclusions

Pre-existing medical conditions - diagnosed or under medical assessment before the policy's issuance or before enrolment in the trip - are excluded from all guarantees.

Coverage duration limit

Insured trips cannot exceed 180 consecutive days; hospital confinement reimbursement under the medical expenses guarantee is in any case capped at 180 total days; the insured must not be older than 75 at the time of subscription.

Direct payment

For hospital and surgical expenses, the insurer settles costs directly with the medical facility once the 24/7 operations centre has been contacted in advance and a case reference number issued; other medical expenses incurred without prior authorization are reimbursed to the insured afterward.

Territorial scope

Coverage is valid in the country or group of countries where the trip takes place, as indicated on the Insurance Certificate; for car travel the policy is valid beyond 50 km from the insured's place of residence/domicile.

Documents

Policy specifics

Medical repatriation

Transportation and medical care for evacuation to Italy or nearby equipped hospital when medical condition cannot be treated on-site

SourcePage 1

Section: CHE COSA È ASSICURATO? > ASSISTENZA IN VIAGGIO: (Frontier Prime, Plus e Premium)

RIENTRO SANITARIO DELL'ASSICURATO: Massimale illimitato

Convalescent return

Organization and coverage of return transportation costs for a convalescent insured person when health condition prevented normal return

SourcePage 1

Section: Che cosa è assicurato/Quali sono le prestazioni? > Frontier Prime

Rientro dell'assicurato convalescente: la Società prende in carico le spese di rientro dell'Assicurato convalescente e di un familiare/compagno di viaggio;

Luggage and personal effects protection

Coverage for loss, theft, or damage to luggage and personal effects during travel

SourcePage 1

Section: Che cosa è assicurato/Quali sono le prestazioni? > Frontier Plus

Bagaglio. La Società rimborsa le perdite conseguenti a furto, rapina, scippo, incendio del bagaglio, gli oggetti indossati, nonché le perdite conseguenti a mancata riconsegna o danneggiamento del bagaglio causato dal vettore a cui era stato consegnato.

Trip cancellation

Reimbursement of cancellation penalties charged by tour operators if trip is cancelled due to serious events

SourcePage 25

Section: I) ANNULLAMENTO VIAGGIO

Garanzia operante solo se viene opzionato il livello di copertura Premium.

Delayed departure (flight/ship)

Reimbursement for delayed departure of more than 8 hours from first departure means from Italy

SourcePage 22

Section: G) RITARDATA PARTENZA

Garanzia operante se viene opzionato il livello di copertura Premium.

Direct payment of medical expenses

Direct payment to hospitals and medical providers instead of reimbursement to insured

Source

Section: Discover I M A Italia Assistance. > Buy online

And thanks to our network of more than 12.700 accredited medical worldwide, who chooses our insurance has the great advantage of the direct payment of medical costs.

Trip cancellation for serious events at destination

Reimbursement of the cancellation penalty if the insured cancels the booking due to war events/terrorist attacks or natural disasters affecting the destination, occurring before departure and unforeseeable at booking time.

SourcePage 2

Section: Che cosa è assicurato/Quali sono le prestazioni?

Annullamento Viaggio per gravi eventi nel luogo di destinazione La Società rimborserà l'importo della penale di annullamento a seguito di uno dei seguenti gravi avvenimenti: a) gli eventi bellici o attentati terroristici; b) terremoti, alluvioni, o altre calamità naturali che abbiano colpito le strutture ove avrebbe dovuto svolgersi il soggiorno.

Epidemic/pandemic and quarantine exclusion

Epidemics or pandemics declared by the World Health Organization, and documented quarantines imposed by public authorities, are excluded from all guarantees.

SourcePage 1

Section: Che cosa non è assicurato?

p) epidemie o pandemie in base a quanto dichiarato dall'Organizzazione Mondiale della Sanità; q) quarantene documentate e imposte da autorità pubbliche competenti.

Maximum trip duration

Maximum consecutive days covered under a single policy

SourcePage 2

Section: Ci sono limiti di copertura?

La durata dei servizi turistici non potrà essere superiore a 180 giorni.

Maximum age at subscription

Upper age limit to purchase or renew the policy

SourcePage 2

Section: Ci sono limiti di copertura?

L'Assicurazione non vale per le persone di età superiore a 75 anni compiuti al momento della sottoscrizione.

Residency requirement

Policy only available to residents or domiciled persons in Italy

SourcePage 2

Section: Ci sono limiti di copertura?

La polizza assicura le persone residenti o domiciliate in Italia.

Pre-authorization requirement for direct payment

Insured must contact operations center before or immediately after medical treatment for direct payment guarantee

Source

Pre-existing medical conditions exclusion

Pre-existing conditions are excluded from all guarantees.

SourcePage 1

Section: Che cosa non è assicurato?

i) Malattie Preesistenti;

Sources

Frontier Travel insurance