Pending review

Genertel S.p.A.

Genertel

Genertel is a travel insurance for the Italy market with online purchase and 24/7 assistance.

Last verified Aug 31, 2026Reviewed by: Boleron EUTerms & conditions: 2020-01Underwritten by: Genertel S.p.A.
Online purchase24/7 helpline

Direct payment

To join the contract the policyholder must pay the premium due; payment can be made by bank transfer (indicating name and quote number in the reference) or, alternatively, by credit card by providing the card details to the company.

Geographic scope

Worldwide, unless otherwise indicated in the specific contract conditions

Cover is worldwide, but the guarantees do not operate in countries that are in a state of declared or de facto war/belligerency.

Unique selling points

  • Continuous assistance in every circumstance so you can travel without fear of the unexpected.
  • In a health emergency abroad, cover includes immediate repatriation, travel for a family member, and an interpreter service.
  • Manage your policy and access all Genertel services from your smartphone or tablet via the Genertel app.

Coverage limits

Medical expenses

Covered

In case of accident or sudden illness, Genertel reimburses, up to the sum insured stated in the policy, expenses incurred during hospitalization occurring locally during the trip (medical assistance, treatments, physiotherapy, medicines, diagnostic exams, surgeons' fees, operating theatre rights, therapeutic devices and endoprostheses, and daily hospital rates). Only in case of accident, further expenses incurred within 10 days after returning home are also reimbursed. The exact sum insured is set per individual policy and is not disclosed in the general information set.

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Emergency medical treatment

Covered

No limit stated

Emergency medical assistance and treatment received during hospitalization is covered as part of the hospitalization expense reimbursement; no separate standalone outpatient emergency treatment benefit is described.

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Hospitalization expense reimbursement

Covered

Reimbursement, up to the policy sum insured, of hospitalization costs (at least one overnight stay in an authorized medical facility) resulting from an accident or sudden illness occurring during the trip. A fixed deductible of €150 applies to every indemnity under this cover.

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Outpatient treatment

No limit stated

Outpatient (non-hospitalization) medical treatment is not described as a covered benefit in the policy documents; cover is limited to expenses incurred during hospitalization.

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Emergency dental care

No limit stated

Emergency dental care is not mentioned as a covered benefit in the policy documents.

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Medical transport

Covered

No limit stated

Ambulance transport (without mileage limits) may be used as part of the 'Rientro sanitario' (medical repatriation) service organized by Europ Assistance; this is not offered as a separate standalone benefit from medical evacuation.

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Medical evacuation / repatriation

Covered

Where, following an accident or sudden illness, the insured's condition (assessed by Europ Assistance doctors in contact with the local treating physician) requires transport to an equipped hospital in Italy or to the insured's residence, Europ Assistance organizes transport (air ambulance, scheduled airline economy class possibly on a stretcher, first-class train with sleeper if needed, or ambulance with no mileage limit) entirely at Genertel's expense, including medical/nursing assistance if judged necessary. Only available when the event occurs more than 100 km from the insured's home municipality; not due for conditions curable on-site or that do not prevent continuing the trip, nor if it would breach health regulations, nor in case of voluntary discharge against medical advice.

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Repatriation of mortal remains

No limit stated

Repatriation of mortal remains is not among the assistance services listed (medical repatriation, family member's travel, early return, interpreter) and is not addressed in the policy documents.

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Search and rescue

No limit stated

Search and rescue costs are not mentioned as a covered benefit in the policy documents.

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COVID-19 treatment

No limit stated

COVID-19 is not specifically mentioned in the policy documents; sudden illness cover would apply generally, but no specific COVID-19 clause is stated.

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Pre-existing conditions

Excluded

Pre-existing illnesses — i.e. illnesses that are the expression or direct consequence of chronic or pre-existing pathological conditions predating the policy's inception — are excluded from cover.

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Winter sports cover

Excluded

Accidents arising from mountaineering with rock climbing or access to glaciers, ski or water-ski jumping, and driving/use of sledges are explicitly excluded from cover.

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Adventure sports cover

Excluded

Accidents from aerial sports in general, acts of recklessness, and motor/motorboat/motorcycle racing (and related trials/training), as well as professionally practiced sporting activities, are explicitly excluded.

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Pregnancy complications

No limit stated

Pregnancy-related complications are not addressed anywhere in the policy documents.

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Personal / civil liability

Covered

Genertel indemnifies the insured, up to the sum insured stated in the policy, for amounts they are legally liable to pay as compensation for damage unintentionally caused to third parties during an accidental event occurring on the trip. Excludes liability for goods in the insured's custody, pollution, radioactive substances, hunting, and vehicles/vessels/aircraft subject to compulsory insurance; excludes damage caused with willful intent; does not operate in countries in a state of war. A €150 deductible applies.

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Legal assistance

€5,000

Genertel bears, up to €5,000 per trip, the costs of judicial assistance in civil and criminal proceedings (at every stage and level) and out-of-court assistance, to protect the insured's interests regarding compensation for damage they suffered during the trip. Cover relates only to damage arising from third parties' extra-contractual liability. Requests must reach the company within six months of the contract's expiry.

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24/7 assistance

Covered

Genertel, through the Europ Assistance operations center (doctors, technicians and operators active 24 hours a day, every day of the year), provides travel assistance services (medical repatriation, travel for a family member, early return, interpreter abroad) when the insured is in difficulty, contactable via a toll-free number available also from abroad.

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Key conditions

Assistance call deadline

No fixed deadline is stated for calling the assistance center; the insured must telephone Europ Assistance (available 24/7, including from abroad) as soon as they need one of the guaranteed assistance services, and services are only due when the event occurs more than 100 km from the insured's home municipality.

Unauthorized treatment

If the insured intentionally fails to notify Genertel of a claim or to fulfil other contractual obligations (e.g. allowing medical checks), the right to indemnity is forfeited; if the failure is negligent rather than intentional, Genertel may reduce the indemnity in proportion to the prejudice suffered, pursuant to Art. 1915 of the Italian Civil Code.

Purchase while abroad

The policy documents do not explicitly address purchasing the policy while already abroad; cover operates from the later of the contract's start date or the adhesion date, until the expiry date, with no automatic renewal.

Chronic conditions

Chronic or pre-existing conditions are excluded from cover. In addition, if Genertel becomes aware that the insured suffers from alcoholism, drug addiction, HIV infection, or insulin-dependent diabetes, the provisions on aggravation of risk under Art. 1898 of the Civil Code apply, regardless of an actual assessment of the insured's health at policy inception.

Pregnancy

The policy documents contain no specific provisions regarding pregnancy or pregnancy-related complications.

Pre-existing condition exclusions

Pre-existing illnesses — i.e. illnesses that are the expression or direct consequence of chronic or pre-existing pathological conditions at the time the insurance is taken out — are excluded from cover.

Coverage duration limit

No fixed maximum trip duration is stated in the general conditions; the premium is calculated using a 'vacation week' as the pricing unit, and cover operates for the full duration of the trip stated in the policy, from the later of the start date or adhesion date to the expiry date, without automatic renewal.

Where to buy

Documents

Information set - Travel multi-risk insurance contract (incl. Nota Informativa and Condizioni di Assicurazione)

Terms & conditions

Open

Travel insurance product page

Other document

Open

Policy specifics

Hospitalization daily allowance

Daily indemnity paid for hospitalization lasting at least 2 days due to injury or sudden illness

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Luggage delay coverage

Flat indemnity for missing or delayed luggage (delay over 3 hours) from airline

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Civil liability coverage

Coverage for liability for bodily injury or property damage to third parties during travel

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Medical repatriation

Transport to equipped hospital in Italy or insured's residence following injury or sudden illness

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Deductible

Fixed deductible applied to all indemnities

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Maximum trip duration

Maximum duration of coverage per trip

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Pre-existing conditions exclusion

Illnesses that are manifestations of pre-existing conditions are excluded from coverage

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Intoxication and substance exclusion

Injuries or illnesses caused by intoxication or non-therapeutic drug use are excluded

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Claims notification deadline

Deadline for notifying Genertel of a claim

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Settlement timeline

Timeline for claim payment or denial notification

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