Extracted from source documents

HOLINS Travel insurance (Holins Viaggio Singolo Medico Bagaglio Annullamento)

Underwritten by Inter Partner Assistance S.A. · Italy

travel insurance from HOLINS for the Italy market, with online purchase and 24/7 assistance.

Verified Sep 1, 2026 · Terms dated 2021-04Sources

Online purchase24/7 helpline

Unique selling points

Prestige tier offers up to €10,000,000 in emergency medical expense cover abroad, with no deductible applied.

Includes a dedicated 'Cover Stay' guarantee reimbursing up to €10,000 per travel file for costs incurred during a mandatory health hold or quarantine abroad, flat across all tiers.

24-hour multilingual Operations Centre organizes and directly settles hospital costs for stays exceeding 24 hours, subject to prior authorization.

Personal liability cover up to €1,000,000 and legal expense cover up to €30,000 are included in the top Prestige tier.

Coverage limits

Covered

Emergency medical expenses abroad

€1M – €10M

Reimbursement of emergency medical expenses incurred abroad, tiered by plan: €1,000,000 (Base), €2,000,000 (Plus), €10,000,000 (Prestige) per insured per insurance period; for insureds who have already turned 71, the limit is capped at €100,000 for claims caused by pre-existing degenerative conditions and their complications, regardless of the tier selected. A separate limit applies for medical expenses incurred in Italy: €5,000 (Base), €10,000 (Plus), €15,000 (Prestige).

Page 15

Section: Allegato 1 – Tabella delle Garanzie

RIMBORSO SPESE MEDICHE ALL'ESTERO* 1.000.000,00 100,00 2.000.000,00 50,00 10.000.000,00 nessuna ... * Spese Mediche all'Estero: si specifica che per gli Assicurati che abbiano già compiuto 71 anni di età, il massimale si intenderà limitato a € 100.000, in caso di sinistro determinato da malattie preesistenti a carattere evolutivo e loro complicanze, indipendentemente dal massimale selezionato in polizza.

Covered

Emergency medical treatment

€1M – €10M

Emergency medical treatment (consultations, hospitalization, pharmaceuticals, professional fees) is covered under Art. A.14 'Spese Mediche di emergenza' using the same tiered limits as the overall emergency medical expenses guarantee (€1,000,000/€2,000,000/€10,000,000 abroad).

Page 15

Section: Allegato 1 – Tabella delle Garanzie

RIMBORSO SPESE MEDICHE ALL'ESTERO* 1.000.000,00 100,00 2.000.000,00 50,00 10.000.000,00 nessuna

Covered

Hospitalization

Covered

Hospitalization costs are covered as part of the overall emergency medical expenses limit under Art. A.14; no separate hospitalization sub-limit is stated. Single-room costs are excluded unless medically required.

Page 7

Section: Sezione A > Esclusioni speciali applicabili alla Sezione A

c. in caso di ricovero, il costo di una camera singola, a meno che non sia indicata per ragioni di ordine medico;

Covered

Outpatient treatment

Covered

Outpatient and ambulatory care costs are covered within the overall emergency medical expenses limit under Art. A.14; no separate outpatient sub-limit is stated.

Covered

Emergency dental care

€300

Reimbursement of urgent dental treatment costs (dressing, filling, root canal treatment, extraction) up to €300 per person per insurance period, flat across all tiers, net of the applicable deductible (€100 Base, €50 Plus, none Prestige).

Page 15

Section: Allegato 1 – Tabella delle Garanzie

Sottolimite per spese per cure dentistiche urgenti 300,00 100,00 300,00 50,00 300,00 nessuna

Covered

Medical transport to a care facility

Covered

Transport of the insured to the most suitable hospital facility (Art. A.4) is organized and paid for by the Company at actual cost, with no monetary cap stated.

Clause A.4Page 5

Section: Sezione A > A.4 Trasporto dell'Assicurato al centro medico

Qualora, a seguito di Infortunio o Malattia, l’Assicurato necessiti di trasferimento presso un Ospedale, la Centrale Operativa di Assistenza provvederà ad organizzare, tenendo a carico i relativi costi, il trasporto dell’Assicurato sino alla struttura ospedaliera più idonea o meglio attrezzata in base alle condizioni cliniche dell’Assicurato.

Covered

Medical evacuation / repatriation

Covered

Medically necessary repatriation of the insured to their residence or a suitably equipped hospital in Italy (Art. A.5) is organized and paid for at actual cost, including medical or nursing escort if required, with no monetary cap stated.

Clause A.5Page 5

Section: Sezione A > A.5 Rientro sanitario dell'Assicurato

La Società provvede al rientro sanitario dell’Assicurato al proprio domicilio o ad un ospedale attrezzato in Italia, resosi necessario a seguito di infortunio o malattia che, ad esclusivo giudizio dei medici della centrale operativa di Assistenza, non possano essere curati sul posto.

Covered

Repatriation of mortal remains

€3K

In case of death abroad, transport of the remains to the place of burial in Italy (Art. A.6) is organized at the Company's expense with no cap stated; a separate sub-limit of €3,000 applies for funeral expenses (initial preservation, administrative costs, first coffin) for trips abroad, excluding burial/funeral ceremony costs.

Page 17

Section: Dettaglio delle prestazioni di assistenza 24h

Spese funebri in caso di viaggi all'estero 3.000,00

Covered

Search, rescue and salvage expenses

€7K

Reimbursement or direct payment of search, rescue (including sled) and salvage (including helicopter) expenses following the disappearance or injury of the insured, up to €2,000 per insured and €7,000 per claim event (Art. A.20).

Page 17

Section: Dettaglio delle prestazioni di assistenza 24h

Spese di ricerca, soccorso e salvataggio € 2.000,00 per assicurato, € 7.000,00 per sinistro

Covered

Health hold / quarantine cover (Cover Stay)

€10K

'Cover Stay' guarantee (Sezione M): reimburses essential additional accommodation and subsistence costs and return travel costs if the insured is placed under a mandatory health hold or declared quarantine by the authorities, up to €2,500 per insured and €10,000 per travel file, flat across all tiers, with no deductible.

Page 15

Section: Allegato 1 – Tabella delle Garanzie > SEZIONE M COVER STAY

Massimale € 2.500,00 per assicurato e €10.000,00 per pratica di viaggio nessuna

Excluded

Pre-existing medical conditions

Excluded

Pre-existing medical conditions are generally excluded: any illness or injury that was the subject of medical consultation, examination, treatment, hospitalization or prescribed medication in the 24 months preceding policy issuance is not covered (Art. 11a and Definizioni). Exception: for insureds aged 71 or older, claims caused by pre-existing degenerative conditions and their complications are covered up to €100,000 regardless of the tier's overall medical limit.

Clause Art. 11Page 4

Section: Art. 11 – Esclusioni valide per tutte le sezioni di polizza

a. qualsiasi condizione medica (relativa a malattia o infortunio) preesistente, che sia stata oggetto di consultazione o esame medico e/o di cure o trattamenti, oppure che si sia manifestata e/o sia stata contratta nei 24 mesi precedenti la data di emissione della polizza.

Excluded

Winter sports cover

Excluded

Winter sports and skiing (sports invernali, sci, water-skiing, skidoo and related activities) are explicitly excluded from cover under Art. 10(b).

Clause Art. 10 par. bPage 4

Section: Art. 10 - Attività sportive > b) escluse

sports invernali, sci, salto con gli sci d’acqua, skidoo, skydiving, tiro con armi di piccolo calibro, triathlon, tiro a segno, volo, volo su ultraleggeri, wrestling.

Conditional

Adventure/amateur sports cover

Conditional

Certain recreational sports are covered if practiced non-competitively, non-professionally and under qualified instruction (Art. 10a) — e.g. diving up to 30m, indoor climbing, whitewater rafting up to grade 4, trekking below 4,000m. Higher-risk activities (mountaineering, free climbing, bungee jumping, paragliding, parachuting, motor sports, etc.) are entirely excluded under Art. 10(b).

Clause Art. 10Page 4

Section: Art. 10 - Attività sportive

immersioni fino a 30 metri (in presenza della prescritta abilitazione o con l’assistenza di un istruttore qualificato), indoor climbing (su muro artificiale)... rafting in acque impetuose (solo su fiumi di livello non superiore al livello 4)

Conditional

Pregnancy complications

Conditional

Pregnancy-related pathologies are covered only up to the completed sixth month of gestation; complications beyond the sixth month, voluntary termination of pregnancy, non-premature childbirth, assisted reproduction and related complications are excluded (Art. 11c).

Clause Art. 11Page 4

Section: Art. 11 – Esclusioni valide per tutte le sezioni di polizza

c. patologie della gravidanza oltre il sesto mese compiuto, interruzione volontaria della gravidanza, parto non prematuro, fecondazione assistita e loro complicazioni;

Covered

Personal (third-party) liability

€500K – €1M

Third-party liability cover for accidental death, personal injury or property damage caused involuntarily to third parties during the insured trip: €500,000 (Base), €750,000 (Plus), €1,000,000 (Prestige), subject to a deductible of €360 or 10% of the claim, whichever is higher.

Page 15

Section: Allegato 1 – Tabella delle Garanzie > SEZIONE C

RESPONSABILITA' CIVILE VERSO TERZI 500.000,00 o il 10% se maggiore 750.000,00 o il 10% se maggiore 1.000.000,00 o il 10% se maggiore

Covered

Legal expenses assistance

€10K – €30K

Reimbursement of legal fees and court costs incurred in pursuing compensation claims for death, illness or injury covered by the policy: €10,000 (Base), €15,000 (Plus), €30,000 (Prestige), subject to a deductible of €360 or 10% of the claim, whichever is higher (Sezione D). Separately, legal defence assistance abroad (Art. A.15) is covered up to €3,000 flat across all tiers, and criminal bail bond advance (Art. A.17) up to €15,000 flat across all tiers.

Page 15

Section: Allegato 1 – Tabella delle Garanzie > SEZIONE D

SPESE LEGALI 10.000,00 o il 10% se maggiore 15.000,00 o il 10% se maggiore 30.000,00 o il 10% se maggiore

Covered

24/7 assistance operations centre

Covered

A 24-hour, every-day-of-the-year Operations Centre organizes and provides the medical, logistical and legal assistance services described in Sezione A; prior contact with the Centre is required to activate benefits, failing which the right to assistance may be forfeited (Art. 1915 Civil Code).

Page 5

Section: Sezione A – Assistenza, Rimpatrio, Spese Mediche di emergenza

La Società mette a disposizione dell’Assicurato, in caso di malattia o infortunio durante il viaggio assicurato, le prestazioni di seguito descritte tramite contatto con la Centrale Operativa di Assistenza , in funzione e24 ore su 24

Key conditions

Assistance call deadline

The insured (or a family member, travel companion, or the treating medical authority/facility) must immediately contact the 24/7 Operations Centre to activate Sezione A assistance benefits before taking any personal initiative; failure to do so may result in forfeiture of the right to benefits (Art. 1915 Civil Code).

Unauthorized treatment

Direct organization of assistance services, or organization without prior authorization from the Operations Centre, is excluded from cover, except where prior contact was objectively impossible.

Purchase while abroad

The policy can only be purchased by persons resident in Italy and must be issued before departure, covering the entire trip; it cannot be taken out once the trip has already begun or for a trip departing from a place other than the insured's residence in Italy.

Chronic conditions

Pre-existing/chronic medical conditions are excluded from all cover; travel undertaken against medical advice, to receive medical treatment, or while on a waiting list for hospitalization or awaiting clinical test results is also excluded.

Pregnancy

Pregnancy-related pathologies beyond the completed sixth month, voluntary termination of pregnancy, non-premature childbirth, assisted reproduction and related complications are excluded from cover.

Pre-existing condition exclusions

Any medical condition (illness or injury) that was the subject of medical consultation, examination, treatment, hospitalization or prescribed medication in the 24 months preceding policy issuance is excluded from cover.

Coverage duration limit

Cover applies for the duration of the trip up to a maximum of 180 days from the policy's effective date; benefits for claims occurring after this 180-day threshold are not due, and the premium remains unchanged regardless.

Direct payment

For hospital stays exceeding 24 hours, the Company can settle hospitalization costs directly in local currency at the request of the insured, subject to the treating facility's acceptance and prior authorization from the 24/7 Operations Centre.

Territorial scope

Cover applies to the geographic area selected by the policyholder at purchase (Italy / Europe-Mediterranean / Worldwide excluding USA-Canada / Worldwide including USA-Canada), as indicated on the Insurance Certificate.

Exclusions

Exclusion for high-risk countries

Coverage does not apply to travel to countries discouraged by Italian Ministry of Foreign Affairs

Source

Section: FAQ > Destinazioni

Con la nostra polizza IMA Italia Assistance spa potrai viaggiare in tutto il mondo ad eccezione delle Nazioni o Aree nelle quali il Ministero degli Esteri della Repubblica Italiana sconsiglia di viaggiare e/o soggiornare

Documents

Policy specifics

Flight cancellation and travel interruption

Coverage for cancellation or interruption of travel due to specified causes

Source

Section: FAQ > Spese per annullamento viaggio

La nostra polizza copre per i motivi indicati nel fascicolo informativo, solo se è stata emessa contestualmente alla prenotazione dei servizi di viaggio o al più tardi entro tre giorni dalla prenotazione del primo servizio acquistato del viaggio

Baggage loss and delay

Not established from the insurer's documents

Indemnity for lost, damaged, or delayed baggage; reimbursement for emergency purchases if baggage delayed over 12 hours

SourceThird-party source, not the insurer's documentPage 1

Section: Holins Relax

Bagaglio. La Società rimborsa le perdite conseguenti a furto, rapina, scippo, incendio del bagaglio, gli oggetti indossati, nonché le perdite conseguenti a mancata riconsegna o danneggiamento del bagaglio causato dal vettore a cui era stato consegnato.

Medical repatriation

Organization and cost coverage of medical repatriation to Italy for treatment or convalescence when necessary

SourcePage 1

Section: Holins Essential > Assistenza In Viaggio

Rientro sanitario dell'assicurato; Rientro dell’assicurato convalescente: la Società prende in carico le spese di rientro dell’Assicurato convalescente e di un familiare/compagno di viaggio;

Pre-existing medical conditions exclusion

Medical conditions diagnosed or treated within 24 months prior to policy issuance are excluded from coverage

SourceClause Art. 11Page 4

Section: Art. 11 – Esclusioni valide per tutte le sezioni di polizza

a. qualsiasi condizione medica (relativa a malattia o infortunio) preesistente, che sia stata oggetto di consultazione o esame medico e/o di cure o trattamenti, oppure che si sia manifestata e/o sia stata contratta nei 24 mesi precedenti la data di emissione della polizza.

Central authorization requirement

Many medical and assistance services require advance authorization from the operating central before provision

Source

Section: FAQ > Spese mediche

Allertare la centrale, il cui numero lo potete trovere sia sul certificato di assicurazione che nelle condizioni di polizza, è molto importante in quanto molte delle prestazioni sono vincolate proprio alla chiamata stessa.

Italy residency requirement

Policy is available only to persons with residence in Italy; travel must begin and end in Italian territory

Source

Section: FAQ > Informazioni generali

No, per stipulare tutte le nostre polizze è richiesta la residenza in Italia e che il viaggio inizi e finisca sul suolo italiano.

Maximum trip duration

Policy validity is limited to the duration of the trip, up to a maximum of 180 days from the policy's effective date.

SourceClause Art. 4Page 3

Section: Art. 4 – Delimitazione temporale delle Prestazioni

Tuttavia, il presente pacchetto è valido per un periodo massimo di 180 giorni dalla “Data di effetto della copertura” indicata nel Certificato di Assicurazione.

No tacit renewal

Policy does not automatically renew; new policy must be explicitly purchased for subsequent trips

Source

Sources