Extracted from source documents

Imaway Travel insurance (Imaway Viaggio Singolo)

Underwritten by IMA Italia Assistance S.p.A. · Italy

travel insurance from Imaway for the Italy market, with online purchase and 24/7 assistance.

Verified Sep 1, 2026 · Terms dated 2026-02Sources

Online purchase24/7 helpline

Unique selling points

Direct (cashless) settlement of hospital and surgical costs with the treating facility abroad, instead of a reimbursement-only model.

Worldwide medical expense limit up to €10,000,000 on the Top tier.

24/7 multilingual assistance hotline with unlimited telephone medical consultation and medicine dispatch on every tier, including the entry-level Easy plan.

Optional deductible-waiver rider ('Abbattimento Franchigia') lets travellers remove the standard €75 per-claim deductible on medical and baggage claims.

Included legal protection cover on the Smart and Top tiers, with worldwide reimbursement up to €5,000 for legal defence costs.

Coverage limits

Covered

Medical expenses abroad (hospital, surgical, pharmaceutical and dental care)

€2.5M – €10M

Limits vary by tier and destination: Imaway Easy/Smart/Top provide €2,500,000/€5,000,000/€10,000,000 for the world intero, €1,500,000/€3,000,000/€7,000,000 for the world excluding USA-Canada, €750,000/€1,500,000/€2,500,000 for Europe, and €25,000/€50,000/€100,000 for Italy. A €200,000 sub-limit applies to insured persons over 70 for all destinations except Italy. Sub-limits also apply for pharmaceutical care (€1,000/€1,500/€2,000), post-return physiotherapy (€300/€300/€500) and urgent dental care (€150/€300/€500). A €75 per-claim deductible applies unless the optional 'Abbattimento Franchigia' waiver is purchased.

Page 2 di 5

Section: SPESE MEDICHE

Mondo intero: € 10.000.000,00 € 5.000.000,00 € 2.500.000,00

Covered

Emergency medical treatment while travelling

€2.5M – €10M

Emergency medical treatment that cannot be postponed until return home is covered under the same Section E 'Spese Mediche in Viaggio' guarantee and limits described under medical expenses.

Page 2 di 5

Section: SPESE MEDICHE

Spese mediche e farmaceutiche € 2.000,00 € 1.500,00 € 1.000,00

Covered

Hospitalization abroad (direct payment)

€2.5M – €10M

Hospital and surgical expenses are settled directly by the Company with the medical facility upon prior authorisation from the Struttura Organizzativa; cover operates for a maximum of 100 days of hospitalisation and follows the same destination/tier limits as medical expenses.

Clause Art. E2Page Pag. 21 / 43

Section: E) SPESE MEDICHE IN VIAGGIO > Art. E2

La garanzia, comunque, sarà operante per un periodo non superiore a 100 giorni complessivi di degenza ospedaliera. ... Mondo intero: € 10.000.000,00 € 5.000.000,00 € 2.500.000,00

Covered

Outpatient medical and pharmaceutical expenses

€1K – €2K

Reimburses medical visits, outpatient/first-aid care, day hospital and prescribed pharmaceutical products incurred during the trip, up to €1,000 (Easy), €1,500 (Smart) or €2,000 (Top) per insured person and insurance period.

Page Pag. 22 / 43

Section: E) SPESE MEDICHE IN VIAGGIO > Art. E2 > a) Spese mediche e farmaceutiche

Rimborso delle spese per visite mediche, cure ambulatoriali e/o di primo soccorso, day hospital, prodotti farmaceutici corredate da prescrizione medica e sostenute in viaggio.

Covered

Urgent dental care

€150 – €500

Covers urgent dental treatment during the trip that cannot be postponed until return, up to €150 (Easy), €300 (Smart) or €500 (Top) per insured person and insurance period.

Page Pag. 22 / 43

Section: E) SPESE MEDICHE IN VIAGGIO > Art. E2 > c) Spese odontoiatriche urgenti

Rimborso delle spese per cure odontoiatriche urgenti durante il viaggio e non rimandabili al rientro.

Covered

Medical transport to/between medical facilities

€3K – €5K

Transport from the place of the event to the nearest suitable facility is covered up to €3,000 (Easy/Smart) or €5,000 (Top); onward transport from the first-aid facility to a better-equipped medical centre is unlimited on all tiers. Use of a medical aircraft is limited to local transfers.

Page Pag. 13 / 43

Section: A) ASSISTENZA IN VIAGGIO > 3-TRASPORTO SANITARIO

a) dal luogo dell'evento al più vicino luogo idoneo a prestare le cure. € 5.000,00 € 3.000,00 € 3.000,00 ... l'eventuale utilizzo dell'aereo sanitario è limitato agli spostamenti locali.

Covered

Medical repatriation of the insured

unlimited

Organises and covers, with no monetary limit, the insured's medical repatriation to their place of residence or a suitably equipped hospital in Italy when on-site doctors certify the injury or illness cannot be treated locally; transport from non-European countries (outside the Mediterranean basin and Canary Islands) is by scheduled economy-class flight, stretchered if necessary.

Page Pag. 13 / 43

Section: A) ASSISTENZA IN VIAGGIO > 4-RIENTRO SANITARIO DELL'ASSICURATO

Il trasporto dai Paesi extra Europei, eccettuati quelli del Bacino del Mediterraneo e delle Isole Canarie, si effettua esclusivamente su aereo di linea su classe economica, eventualmente barellato.

Covered

Repatriation of mortal remains

unlimited

Organises and covers, with no monetary limit, transport of the insured's remains from the place of death to the place of residence; funeral expenses and the search/recovery of the remains are excluded.

Page Pag. 15 / 43

Section: A) ASSISTENZA IN VIAGGIO > 14-RIMPATRIO SALMA

Organizzazione e presa in carico del trasporto della salma dell'Assicurato dal luogo del decesso fino al luogo di residenza. Sono escluse le spese funerarie e l'eventuale recupero e ricerca della salma.

Conditional

Search and rescue for missing persons

€1.5K

Search costs for missing/disappeared persons are excluded from cover, except when such costs are borne by public bodies or authorities, in which case reimbursement is capped at €1,500.

Clause Art. 1.22Page Pag. 11 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.22

le spese per la ricerca di persone scomparse o disperse, tranne nel caso dette spese siano sostenute da Enti od Autorità pubbliche e comunque entro il limite massimo di € 1.500,00;

COVID-19 treatment

No limit stated

No specific COVID-19 benefit is mentioned in the policy documentation. General exclusions apply to epidemics or pandemics declared by the World Health Organization and to documented quarantines imposed by public authorities, which would exclude related costs if such a declaration were in force.

Clause Art. 1.22Page Pag. 11 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.22

epidemie o pandemie in base a quanto dichiarato dall'Organizzazione Mondiale della Sanità; quarantene documentate e imposte da autorità pubbliche competenti.

Excluded

Pre-existing medical conditions

Excluded

Pre-existing illnesses — defined as any condition diagnosed or under medical investigation at the time the policy is issued or the trip is booked, or a manifestation/complication of a condition diagnosed earlier — are excluded from all guarantees.

Page Pag. 4 / 43

Section: DEFINIZIONI

Malattia Preesistente: Malattia diagnosticata o in corso di accertamento medico al momento dell'emissione della polizza e/o iscrizione al viaggio, oppure espressione/complicanza di situazioni patologiche diagnosticate prima dell'emissione della polizza e/o iscrizione al viaggio.

Optional · Imaway Smart, Imaway Top

Winter sports cover

Optional

Winter sports such as skiing, off-piste skiing, cross-country skiing, snowboarding and snowshoeing fall under Group B activities and are only covered if the optional 'Sport d'Avventura' extension is purchased; hiking/trekking under 2,000m altitude is covered as standard, while trekking between 2,000 and 4,000m requires the same optional extension.

Clause Art. 1.22Page Pag. 10 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.22

GRUPPO B: ... canyoning, pattinaggio su ghiaccio, sci, sci fuoripista, sci di fondo, snowboard, passeggiate con ciaspole ... In caso di adesione alla formula SPORT D'AVVENTURA possono essere coperte anche le seguenti attività del gruppo B.

Optional · Imaway Smart, Imaway Top

Adventure sports cover

Optional

High-risk 'Group B' activities (e.g. jet-ski, mountaineering up to grade 3, canyoning, diving below 20m, rafting, quad, kitesurfing, via ferrata) are excluded unless the optional 'Sport d'Avventura' extension is purchased; low-risk 'Group A' activities (e.g. hiking under 2,000m, cycling, kayaking, swimming) are included as standard on every tier.

Clause Art. 1.22Page Pag. 10 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.22

GRUPPO B: tiro a segno, jet ski, motoslitta in qualità di passeggero ... canyoning ... discesa di rapide di corsi d'acqua (rafting) ... In caso di adesione alla formula SPORT D'AVVENTURA possono essere coperte anche le seguenti attività del gruppo B.

Conditional

Pregnancy complications

Conditional

Pregnancy-related illness is covered only up to the 26th week of gestation; illnesses related to pregnancy beyond the 26th week, the puerperium, therapeutic abortion and childbirth are excluded from all guarantees.

Clause Art. 1.22Page Pag. 11 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.22

malattie correlate alla gravidanza oltre la 26ma settimana di gestazione e correlate al puerperio; aborto terapeutico; parto;

Personal liability

No limit stated

The policy documentation does not include a third-party personal liability guarantee.

Conditional

Legal protection (Tutela Legale)

€1.5K – €5K

Available only on the Smart and Top tiers (not included in Easy). Covers legal costs for the insured's defence, e.g. claims against third parties for injuries suffered as a fare-paying passenger, and criminal defence following a road accident while driving a rented vehicle. Limits per claim and insurance period: €1,500 for Europe and Mediterranean-basin non-EU states, €5,000 for the USA and Canada, €4,000 for the rest of the world.

Page 2 di 5

Section: TUTELA LEGALE (Imaway Top/Smart)

TUTELA LEGALE (Imaway Top/Smart) Le spese sostenute dall'ASSICURATO nei limiti indicati, per i sinistri insorti e trattati: 1.in Europa e negli stati extraeuropei posti nel bacino del mare Mediterraneo verranno liquidati fino al massimale per sinistro e per periodo assicurativo di € 1.500,00 2.in USA e Canada verranno rimborsate fino al massimale per sinistro e per periodo assicurativo di € 5.000,00 3.nel resto del Mondo verranno rimborsati fino al massimale per sinistro e per periodo assicurativo di € 4.000,00.

Covered

24/7 travel assistance hotline

Covered

A dedicated Struttura Organizzativa telephone line (+39 02.24128525), operating 24 hours a day every day of the year, provides telephone medical consultation and medicine dispatch (both unlimited) plus authorisation and coordination of all assistance benefits, on every tier.

Clause Art. A1Page Pag. 12 / 43

Section: A) ASSISTENZA IN VIAGGIO > Art. A1

La Società mette a disposizione dell'Assicurato, il seguente numero telefonico della Struttura Organizzativa, in funzione 24 ore su 24 NUMERO TELEFONICO DI ASSISTENZA IN VIAGGIO +39 02.24128525

Key conditions

Assistance call deadline

The insured must contact the Struttura Organizzativa immediately in case of a claim and, in any case, before taking any personal initiative; for reimbursement claims, notification must be made within 15 days of the event through the claims portal, email, registered letter or the dedicated phone line.

Unauthorized treatment

No reimbursement is granted without prior authorisation from the Struttura Organizzativa; the absence of a case number is treated as absence of contact unless proven otherwise, and failure to notify a claim as required can result in loss of the right to indemnity under Art. 1915 of the Civil Code.

Purchase while abroad

The policy must be taken out for the entire duration of the trip and before departure from the place of residence in Italy; it cannot be purchased once the trip has already started or to cover a trip departing from a place other than the insured's Italian residence.

Chronic conditions

Persons suffering from chronic alcoholism, confirmed AIDS, drug addiction, organic brain disorders (e.g. epilepsy), schizophrenia, manic-depressive disorders or paranoid disorders cannot be insured, regardless of an individual assessment of their state of health.

Pregnancy

Illnesses related to pregnancy beyond the 26th week of gestation, and related to the puerperium, therapeutic abortion and childbirth are excluded from cover.

Pre-existing condition exclusions

Pre-existing illnesses, meaning any condition diagnosed or under medical investigation when the policy is issued or the trip is booked, are excluded from all guarantees.

Coverage duration limit

Cover is available up to age 75 at subscription, with a maximum single-trip duration of 90 days for ages 0-45, 60 days for ages 46-70 and 30 days for ages 71-75; hospitalisation cover under the medical expenses guarantee operates for a maximum of 100 days.

Direct payment

Hospital and surgical costs are paid directly to the facility once the Struttura Organizzativa has been contacted and a case number issued; without that authorisation they are not reimbursed. Other medical expenses (visits, pharmacy, urgent dental) are reimbursed within their sub-limits, net of the €75 deductible unless the deductible waiver is purchased.

Territorial scope

Cover applies in the country or group of countries where the trip takes place, as stated on the Insurance Certificate, and where the insured event occurs; for air, rail, coach or ship travel, cover runs from the departure station to the arrival station, while for car travel cover starts beyond 50 km from the insured's place of residence.

Documents

Policy specifics

Direct payment of medical expenses

The insurance covers medical expenses with direct payment to accredited medical centers (over 12,700 worldwide), rather than reimbursement model

Source

Medical expense limits by destination

Medical expense coverage limits vary by travel destination, with higher limits for USA and Canada (up to €10 million)

SourcePage 2 di 5

Section: SPESE MEDICHE

Mondo intero: € 10.000.000,00 € 5.000.000,00 € 2.500.000,00

Age restrictions and maximum trip duration

Insurance is valid up to age 75; maximum trip duration varies by age: 90 days for ages 0-45, 60 days for ages 46-70, 30 days for ages 71-75

SourceClause Art. 1.3Page Pag. 7 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.3

un singolo viaggio della durata massima di 90 giorni per le persone da 0 a 45 anni compiuti al momento della sottoscrizione della polizza; ... 60 giorni per le persone da 46 a 70 anni ... 30 giorni per le persone da 71 a 75 anni

Trip cancellation coverage

Trip cancellation (annullamento viaggio) is an optional guarantee available only for the TOP coverage tier

SourcePage Pag. 38 / 43

Section: N) ANNULLAMENTO VIAGGIO (OPZIONALE)

Garanzia opzionale attivabile solo per il livello di copertura Top.

Adventure sports optional coverage

High-risk adventure sports are not automatically covered; dedicated optional extension required for activities like hiking in Alpine regions

SourceClause Art. 1.22Page Pag. 10 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.22

In caso di adesione alla formula SPORT D'AVVENTURA possono essere coperte anche le seguenti attività del gruppo B.

Electronic devices coverage extension

Electronic devices (cameras, smartphones, tablets, etc.) coverage is limited to €100 per item unless optional extension is purchased (increases to €300)

SourcePage 2 di 5

Section: ESTENSIONE APPARECCHIATURE ELETTRONICHE (Opzionale)

In caso di adesione alla formula opzionale ESTENSIONE APPARECCHIATURE ELETTRONICHE si applicherà il sottomassimale di euro 300,00 per singolo bene

Policy must be subscribed before departure

Policy must cover the entire trip duration and be subscribed before departure from Italy; cannot be subscribed mid-journey

SourcePage 2

Section: Ci sono limiti di copertura?

La Polizza deve essere stipulata per l'intera durata del viaggio e prima della partenza dal luogo di residenza in Italia.

Travel restrictions and destination limitations

Insurance does not cover travel to territories with public authority bans or limitations (temporary or permanent); traveler must verify current travel advisories

SourceClause Art. 1.22Page Pag. 11 / 43

Section: NORME COMUNI A TUTTE LE PRESTAZIONI E GARANZIE > Art. 1.22

Sono altresì escluse le prestazioni relative a viaggi intrapresi verso un territorio dove, al momento della partenza, sia operativo un divieto o una limitazione (anche temporanei) emessi da un'Autorità pubblica competente;

Claim notification to assistance network required

Policyholder must contact the IMA Imaway assistance center before taking any personal action in case of claim; failure to notify may affect coverage

SourceClause Art. E2Page Pag. 20 / 43

Section: E) SPESE MEDICHE IN VIAGGIO > Art. E2

In caso di oggettiva e comprovata impossibilità di contattare la Struttura Organizzativa, l'Assicurato deve contattare la Struttura Organizzativa appena ne ha la possibilità e comunque sempre prima di prendere qualsiasi iniziativa personale.

Territorial scope and validity dates

Insurance is valid only in the destination country/countries specified in the policy certificate and where the claim-triggering event occurs; validity starts from departure point station and ends at arrival point

SourcePage 2

Section: Dove vale la copertura?

L'assicurazione ha validità nel Paese o nel gruppo di Paesi dove si effettua il viaggio come indicato nel Certificato di Assicurazione e dove l'Assicurato ha subìto il sinistro che ha originato il diritto alla prestazione.

Sources

Imaway Travel insurance