Extracted from source documents

Balcia Travel insurance (Travel Medical)

Underwritten by Balcia Insurance SE · Latvia

travel insurance from Balcia for the Latvia market, with online purchase and 24/7 assistance.

Verified Aug 28, 2026 · Terms dated 2024-08-26Sources

Online purchase24/7 helpline

Unique selling points

Get an online travel insurance price and policy in under 60 seconds directly on Balcia's website.

Manage your travel insurance as a flexible subscription through the Balcia app, with easy cancellation at any time.

Balcia guarantees the fastest claims processing and offers a special compensation if that promise is not met.

Customers report submitting travel insurance claims through the Balcia app in just a few minutes.

Coverage limits

Covered

Medical expenses abroad

Covered

Balcia reimburses medically justified costs related to emergency treatment abroad following an Accident or Illness during the trip. The exact sum insured is fixed on the individual policy schedule and is not stated as a fixed figure in the T&Cs.

Clause 1Page 2

Section: Medicīnisko izdevumu apdrošināšana > 1. Kas ir apdrošināts

Medicīniski pamatotos izdevumus saistībā ar Tavu neatliekamu ārstēšanu Ārvalstīs;

Covered

Emergency medical treatment

Covered

Emergency medical treatment abroad due to a sudden Accident or Illness during the trip is covered as part of the medical expenses insurance; also includes dental treatment for acute pain/inflammation or emergency care after an accident, and OTC medication up to EUR 50.

Clause 1Page 2

Section: Medicīnisko izdevumu apdrošināšana > 1. Kas ir apdrošināts

Zobu ārstēšanas izdevumus tikai akūtu sāpju vai iekaisuma gadījumos vai neatliekamo palīdzību, kas nepieciešama Nelaimes gadījuma rezultātā; Izdevumus par Bezrecepšu medikamentiem ... nepārsniedzot EUR 50;

Covered

Hospitalization

Covered

Inpatient/hospital treatment costs abroad are covered under medical expenses. If the insured chooses treatment at a public-healthcare-system facility instead of private care, Balcia additionally pays EUR 25 per day in hospital, up to EUR 200. Companion accommodation/meals if hospitalization extends beyond the planned return date are covered up to EUR 500.

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Section: Medicīnisko izdevumu apdrošināšana

mēs Tev samaksāsim EUR 25 par katru dienu, ko atradies slimnīcā, bet ne vairāk kā 200 EUR

Covered

Outpatient treatment

Covered

Reasonable transport costs to and from the medical facility and to accommodation are covered, along with telephone calls to the medical facility or Balcia up to EUR 50.

Page 3

Section: Medicīnisko izdevumu apdrošināšana

Izdevumus par telefona zvaniem uz medicīnas iestādi vai Mums, nepārsniedzot EUR 50;

Conditional

Emergency dental treatment

Conditional

Dental treatment is covered only for acute pain/inflammation or emergency care needed as a result of an accident. Repair or replacement of damaged dentures (combined with glasses/hearing aids) is capped at EUR 200.

Page 3

Section: Medicīnisko izdevumu apdrošināšana

Izdevumus par sabojātu briļļu, dzirdes aparātu, zobu protēžu labošanu vai jaunu iegādi, kā arī Nelaimes gadījuma rezultātā bojātu drēbju labošanu vai jaunu iegādi, nepārsniedzot EUR 200;

Covered

Medical transport

Covered

Reasonable transport costs to/from the medical facility, and a substitute driver to bring the insured and travel companions home if illness/accident prevents the insured from driving and no companion holds a valid license.

Page 3

Section: Medicīnisko izdevumu apdrošināšana

Aizvietotāj transportlīdzekļa vadītāju, kas Tevi un personas, ar kurām Tu Ceļo, nogādās Mītnes valstī, ja Tavs veselības stāvoklis Nelaimes gadījuma vai Saslimšanas rezultātā liedz vadīta transportlīdzekli

Covered

Medical evacuation / early return

Covered

Balcia covers the insured's (and insured relatives') early/priority return to the home country if health condition, following an Accident or Illness, allows for such transport.

Page 3

Section: Medicīnisko izdevumu apdrošināšana

Tavu un Radinieku, kas apdrošināti ar šo apdrošināšanas līgumu, priekšlaicīgu atgriešanos Mītnes valstī;

Covered

Repatriation of remains

Covered

Covers transportation of the insured's remains, the coffin needed for transport, burial expenses, or cremation abroad and transport of the urn to the home country; these costs are reimbursed in any scenario not listed as an exception in the T&Cs.

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Section: Medicīnisko izdevumu apdrošināšana

Tavu mirstīgo atlieku transportēšanu, transportēšanai nepieciešamā zārka iegādi vai apbedīšanas izdevumus vai arī kremēšanas izdevumus Ārvalstīs un urnas transportēšanu uz Mītnes valsti (šie izdevumi tiek atlīdzināti jebkurā gadījumā, kas nav norādīts kā izņēmums šajos noteikumos)

Search and rescue

No limit stated

Search and rescue costs are not addressed as a distinct benefit in the reviewed Terms and Conditions.

Conditional

COVID-19 treatment

Conditional

The current T&Cs (LV-18/02-03) carve out Covid-19, Clade 1b and Clade 2 as exceptions to the general pandemic/epidemic exclusion, meaning related medical and cancellation costs can be covered subject to normal terms. The earlier edition (LV-18/02-01) additionally required proof of full vaccination, a negative test within 72 hours before travel, or recovery more than 6 months before the trip, with cover limited to the first 30 days of the trip and hospital treatment reimbursed for up to 12 months per event.

Excluded

Pre-existing conditions

Excluded

The policy's definition of 'Illness' is limited to an unforeseen sickness or chronic-disease flare-up that had not manifested before the trip started; illnesses/injuries whose symptoms had already appeared before the trip are therefore excluded from medical expenses cover.

Page 2

Section: Definīcijas

Saslimšana - neparedzama, pirms Ceļojuma sākuma neizpaudusies saslimšana vai hroniskas slimības saasinājums, kā rezultātā Tev ir nepieciešama neatliekamā medicīniskā palīdzība.

Optional

Winter sports cover

Optional

Piste skiing/snowboarding falls under 'Active recreation' (Aktīvā atpūta); Balcia may refuse to pay a claim arising while engaging in Active recreation unless the insurance policy states otherwise, meaning it must be specifically added/confirmed on the policy.

Clause 14Page 7

Section: 14. Izņēmumi

Tev nodarbojoties ar Aktīvo atpūtu, Ekstrēma sporta aktivitātēm, Bīstamām profesijām vai Tev piedaloties Profesionālās sporta sacensībās vai treniņos, ja vien apdrošināšanas polisē nav norādīts citādi;

Optional

Adventure/extreme sports cover

Optional

Extreme Sports Activities (e.g. mountaineering, motorsport, off-piste skiing, diving beyond 30m, skydiving) are excluded by default; Balcia may refuse a claim arising from such activities unless the policy explicitly states otherwise.

Clause 14Page 7

Section: 14. Izņēmumi

Tev nodarbojoties ar Aktīvo atpūtu, Ekstrēma sporta aktivitātēm, Bīstamām profesijām vai Tev piedaloties Profesionālās sporta sacensībās vai treniņos, ja vien apdrošināšanas polisē nav norādīts citādi;

Conditional

Pregnancy complications

Conditional

Costs arising from pregnancy (from the 28th week) or childbirth are excluded, except when related to emergency care provided after an Accident.

Clause 2Page 4

Section: 2. Kas nav apdrošināts

grūtniecības (no 28. grūtniecības nedēļas) vai dzemdību dēļ, izņemot gadījumu, ja tas ir saistīts ar neatliekamās palīdzības sniegšanu pēc Nelaimes gadījuma;

Covered

Personal (civil) liability abroad

Covered

If the insured causes harm to a third party's life, health or property during the trip, Balcia covers material damages related to the third party's treatment or death, property damage mitigation, the third party's lost income, and previously agreed litigation costs. Excludes damage to family/household members, entities the insured represents, motorised land/water vehicles (except low-speed electric/non-motorised ones), and claims arising from traffic-rule violations.

Clause 5Page 4

Section: Civiltiesiskās atbildības apdrošināšana > 5. Kas ir apdrošināts

materiālos zaudējumus, kas saistīti ar Trešās personas ārstēšanu vai nāvi; par bojājumu novēršanu vai mazināšanu, kas radušies Trešās personas īpašumam;

Covered

Legal assistance

Covered

Under the civil liability chapter, Balcia covers legal assistance costs if the insured accidentally or unknowingly fails to observe local rules/customs at the destination or breaches local regulations, causing harm to a third party's health or property; prior consent from Balcia is required before admitting fault or settling any claim.

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Section: Civiltiesiskās atbildības apdrošināšana

Bez iepriekšēja saskaņojuma ar mums, neatzīsti savu vainu un neapmierini nekādas prasības pret Tevi.

24/7 assistance line

No limit stated

A Balcia contact phone number (including a dedicated number for calls from abroad) and email are provided for reporting claims, but the reviewed sources do not explicitly state the assistance line operates 24/7.

Page 1

82222 (+371) 206 82 222 Zvanot no ārzemēm [email protected] www.balcia.lv

Key conditions

Assistance call deadline

If medical/repatriation-related expenses described in the medical expenses chapter exceed EUR 1000, the insured or a relative must contact Balcia before arranging payment of those costs, and Balcia will advise on further steps.

Unauthorized treatment

Balcia may refuse to pay compensation if the insured or policyholder failed to notify Balcia of the insured event in a timely manner, such that Balcia cannot determine the exact amount of expenses or losses incurred.

Purchase while abroad

The reviewed Terms and Conditions do not specifically address purchasing this insurance while the traveler is already abroad.

Chronic conditions

A sudden flare-up of a chronic illness during the trip can qualify as covered 'Illness'; however, accident insurance benefits are not paid if the accident occurred due to chronic, congenital, degenerative or other pre-existing disease/defect, and symptoms present before the trip started are excluded from medical expenses cover.

Pregnancy

Costs related to pregnancy from the 28th week onward, or to childbirth, are excluded from medical expenses cover unless they relate to emergency care provided after an Accident.

Pre-existing condition exclusions

Illness is defined as an unforeseen sickness or chronic-disease flare-up not manifested before the trip; conditions/symptoms already present before the trip began are not covered under medical expenses insurance.

Coverage duration limit

The insurance period matches the trip duration chosen at purchase. If the return is delayed for documented reasons beyond the insured's control (e.g., vehicle breakdown, rescue operations, weather/strike-related transport delay or cancellation), the period is automatically extended by up to 3 days.

Direct payment

The product operates mainly on a reimbursement basis: the insured pays for medical or other covered expenses and submits supporting documents to Balcia for reimbursement. If costs described under the medical expenses chapter exceed EUR 1000, the insured or a relative must contact Balcia before arranging payment.

Territorial scope

Cover applies to travel in Ārvalsts (any country other than the insured's home country/Latvia); the trip starts when the insured leaves the home country and ends upon return.

Documents

Policy specifics

Trip cancellation reimbursement

Coverage for non-refundable trip costs if the insured must cancel the trip due to covered reasons

Source

Section: Travel > Coverage

We are proud to offer travel insurance with the fewest exclusions on the market, providing extensive risk coverage: trip cancellation or interruption, lost or delayed luggage, illness before or during the trip (including Covid-19), medical expenses and accidents, damage caused to third parties, and many more.

Lost or damaged luggage

Coverage for loss or damage to insured person's baggage and personal belongings during travel

Source

Section: Travel > Coverage

Does Balcia travel insurance help if luggage is delayed, lost, or damaged? If during your trip your luggage is delayed, lost, or damaged, we are by your side to help resolve the unpleasant situation as quickly as possible.

Flight delay reimbursement

Coverage for costs incurred due to flight delays or missed connections, including ticket changes or emergency transport

Source

Section: Travel > Coverage

Does the travel insurance policy help if a flight is delayed or a connecting flight is missed? Yes, it covers expenses in situations where a flight is delayed or you miss a connecting flight.

Emergency assistance approval requirement

Medical assistance and certain emergency services must be approved by Balcia support desk prior to treatment in most cases; failure to obtain prior approval may result in reduced or no reimbursement

Source

Hospital minimum stay requirement

Hospital treatment is defined as a minimum continuous 48-hour stay due to a sudden acute illness or injury to qualify for inpatient benefits

Source

Latvian language terms prevail

In case of any conflict or discrepancy between Latvian-language terms and any translation into a foreign language, the Latvian text prevails and is binding on both parties

SourcePage 8

Section: Citi nosacījumi

Ja tiek konstatētas pretrunas starp šo noteikumu tekstu latviešu valodā un noteikumu tulkojumu jebkādā svešvalodā, prioritārs un pusēm saistošs ir šo noteikumu teksts latviešu valodā.

Sources

Balcia Travel insurance