Extracted from source documents

DKV Luxembourg Travel insurance (Travel)

Underwritten by DKV Luxembourg S.A. · Luxembourg

travel insurance from DKV Luxembourg for the Luxembourg market, with online purchase and 24/7 assistance.

Verified Aug 30, 2026 · Terms dated 2020-01Sources

Online purchase24/7 helpline

Unique selling points

DKV markets TRAVEL as the most comprehensive travel health insurance available in Luxembourg.

Worldwide cover applies wherever the insured travels, with no regional restriction beyond Luxembourg and the country of residence.

Quick, fully digital subscription and claims management via the easyAPP mobile app and easyAPP Home customer portal.

TRAVEL+ cover is bundled at no additional cost into EASY HEALTH, PLUS HEALTH and other DKV supplementary health tariffs.

DKV Luxembourg has specialised in health insurance since 1981 and is the market leader in private health insurance in Luxembourg.

Coverage limits

Covered

Overall medical expenses cover (outpatient, dental and inpatient combined)

€30K – €150K

Aggregate maximum reimbursement per insured person for outpatient treatment, dental care and hospitalisation combined: EUR 30,000 per insured trip under the standalone TRAVEL tariff (Art. 11), or EUR 150,000 per claim under the TRAVEL+ benefit bundled free of charge with certain DKV health tariffs such as COMPLETE, EASY HEALTH, PLUS EXCLUSIVE and PLUS HEALTH (Art. 8). Repatriation costs are subject to separate limits.

Clause Art. 11Page 2

Section: 11. What benefits do we provide?

up to a maximum total amount of one hundred and fifty thousand euro (EUR 150,000) or the equivalent in local currency, per person and per insured stay.

Covered

Emergency/unforeseen medical treatment abroad

€30K – €150K

Medically necessary treatment for an unforeseen accident or illness occurring abroad is reimbursed up to the aggregate cap (EUR 30,000 under TRAVEL, EUR 150,000 under TRAVEL+).

Clause Art. 11Page 2

Section: 11. What benefits do we provide?

up to a maximum total amount of one hundred and fifty thousand euro (EUR 150,000) or the equivalent in local currency, per person and per insured stay.

Covered

Hospitalization (inpatient treatment)

Covered

Up to 100% of costs for medical treatment (including surgery), the hospital stay (single-room accommodation), medically necessary transport to the nearest hospital by an approved emergency service, and accommodation of one parent when a child under 13 is hospitalised. Reimbursed within the overall aggregate cap (see medical_expenses).

Clause Art. 11.2Page 2

Section: 11.2 Hospitalisation

In the event of hospitalisation, up to one hundred per cent (100%) of the costs of the services described below are reimbursed:

Covered

Outpatient treatment

Covered

Up to 100% of costs for medical consultations, medicines/dressings, remedies (physiotherapy, massages, hydrotherapy, electrotherapy, etc.), medical devices needed for the first time due to an accident abroad (excluding visual and hearing aids), and medically necessary transport to the nearest doctor by an approved emergency service. Reimbursed within the overall aggregate cap.

Clause Art. 11.1Page 2

Section: 11.1 Outpatient treatment

In the event of illness or an accident up to one hundred per cent (100%) of outpatient costs for the following services are reimbursed:

Covered

Emergency dental treatment

€250

Up to 100% of costs for pain-relieving dental treatment, medically necessary simple fillings, and repair of existing dentures to restore chewing ability; provisional dentures are capped at EUR 250. This EUR 250 sub-limit is identical under TRAVEL and TRAVEL+. Dental prostheses and crowns are excluded.

Clause Art. 11.3Page 2

Section: 11.3 Dental treatment

Provisional prostheses up to a maximum of two hundred and fifty euro (EUR 250).

Covered

Local medical transport to nearest doctor/hospital

Covered

Medically necessary transport to the nearest accessible doctor or hospital by an approved emergency service is covered as part of the outpatient and hospitalisation benefits, within the overall aggregate cap.

Clause Art. 11.1Page 2

Section: 11.1 Outpatient treatment

Transport costs arising from the approved emergency services that are necessary to take the patient/accident victim to the nearest doctor.

Covered

Medical evacuation / repatriation of the living insured person

€30K

DKV organises and pays for a medically advisable and justifiable return transport of the insured person, either to their place of residence or to the nearest suitable hospital, including the cost of a medically necessary accompanying person. Under the standalone TRAVEL tariff this benefit is capped, together with the deceased-repatriation costs, at EUR 30,000 per insured person (Art. 11.4). Under TRAVEL+ no separate aggregate cap is stated for this benefit beyond the sub-limits listed under repatriation of remains (Art. 8.6).

Clause Art. 11.4Page 2

Section: 11.4. Rapatriement

Nous organisons et prenons en charge les coûts d’un rapatriement médicalement utile et acceptable de la personne assurée.

Covered

Repatriation of mortal remains

Covered

In the event of death, DKV organises and pays for transfer of the mortal remains to the country of residence, covering the undertaker's costs abroad, on-site preservation of the body, and transport of the remains to the place of burial or cremation. The coffin cost is capped at EUR 1,000 under the standalone TRAVEL tariff and EUR 1,500 under TRAVEL+. Under TRAVEL, this benefit shares a combined EUR 30,000 cap with the living-person repatriation benefit; TRAVEL+ states no separate aggregate cap beyond the coffin sub-limit. Other burial/cremation costs in the country of residence are not covered; luggage return costs are also excluded.

Clause Art. 11.5Page 2

Section: 11.5 Repatriation

Coffin, up to a maximum of one thousand euro (EUR 1,000);

Conditional

Search and rescue costs

€5K

Costs for a search, rescue or salvage operation by recognised rescue services are covered up to EUR 5,000 under the TRAVEL+ general conditions. In the case of a medical emergency on a ski slope, this cover applies only if the insured person was on a marked and open piste at the time. The joint TRAVEL/TRAVEL+ IPID lists this as an included benefit, but the standalone TRAVEL general conditions (Art. 11) do not restate a separate sub-limit for it; it would therefore fall within TRAVEL's overall EUR 30,000 aggregate cap.

Clause Art. 11.4 h)Page 2

Section: 11.4 Additional services

The costs of search and rescue by the approved local rescue services are fully covered by us, up to a maximum of five thousand euro (EUR 5,000) per insured person.

Excluded

COVID-19 / pandemic-related treatment

Excluded

Damage resulting from an epidemic or pandemic illness is explicitly excluded from cover under both the TRAVEL and TRAVEL+ general conditions.

Clause Art. 12 j)Page 3

Section: 12. What benefits are excluded from the cover?

Losses resulting from earthquakes, civil or foreign war, acts of terrorism or sabotage, riots, civil commotion, strikes and lockouts, or any comparable event, as well as epidemics or pandemics;

Excluded

Pre-existing / known conditions requiring treatment during the trip

Excluded

Treatment for a condition diagnosed before the trip as requiring care during the planned journey (e.g. scheduled dialysis) is excluded, as is treatment where a pre-trip medical diagnosis showed the insured was unfit to travel; medication needed for a pre-existing long-term treatment plan started before departure is not reimbursed.

Clause Art. 12 c)Page 3

Section: 12. What benefits are excluded from the cover?

Treatment that was established before departure (on the basis of a medical diagnosis) to be necessary even in the normal course of your trip (for example, dialysis)

Conditional

Winter sports cover

Conditional

Ordinary accident or illness treatment sustained while skiing is covered as any other insured event. However, cover for search-and-rescue costs following a medical emergency on a ski slope applies only if the insured person was on a marked and open piste at the time of the emergency.

Clause Art. 11.4 h)Page 2

Section: 11.4 Additional services

in the event of an accident on a ski slope, the costs of search, rescue and evacuation by the approved rescue services are only be paid by us if the patient/accident victim was on a marked and open ski slope at the time of the accident.

Adventure sports cover

No limit stated

Not addressed by the provided TRAVEL/TRAVEL+ sources beyond the general exclusion of professional-level competitive sports and accidents during motor-vehicle races.

Conditional

Pregnancy complications

Conditional

Costs related to a pregnancy, termination, sterilisation, miscarriage or childbirth known to the insured person before departure are excluded. However, acute, unforeseeable pregnancy complications, premature births before the end of the 32nd week of pregnancy, and miscarriages are covered, including necessary treatment of the premature infant.

Clause Art. 12 p)Page 3

Section: 12. What benefits are excluded from the cover?

treatment following acute pregnancy complications that could not have been foreseen by the insured person prior to departure, including premature birth before the end of the 32nd week of pregnancy, miscarriage and medically necessary treatment of a premature baby;

Personal liability abroad

No limit stated

Not addressed by the provided TRAVEL/TRAVEL+ sources; this is a health-only travel product.

Legal assistance abroad

No limit stated

Not addressed by the provided TRAVEL/TRAVEL+ sources; this is a health-only travel product.

Covered

24/7 assistance service

Covered

DKV's service centre and medical assistance line can be reached around the clock, every day, by phone or e-mail, to obtain information on medical care possibilities at the place of stay, hospital/clinic referrals and transfer options, direct billing arrangements with the hospital abroad, contact with the family physician, and notification of relatives if requested.

Clause Art. 11.4Page 2

Section: 11.4 Additional services

Our customer service team can be contacted 24 hours a day for any questions relating to the insured event;

Key conditions

Assistance call deadline

Any hospital treatment must be reported to DKV within 3 days by phone, e-mail or the customer portal; if DKV is notified later, benefits are only payable from the day it is informed.

Unauthorized treatment

A deliberate breach of a policy obligation (providing required evidence, undergoing a requested medical examination, etc.) releases DKV from its obligation to pay; other breaches may reduce benefits by the amount of loss caused, and breaches due to gross negligence only reduce benefits if they affected the assessment of the claim.

Purchase while abroad

The standalone TRAVEL policy must be concluded, and the premium paid, before crossing the border abroad; no cover is granted for insured events occurring before the contract is concluded, so the policy cannot be bought once already travelling.

Chronic conditions

Treatment for a condition already diagnosed before departure and foreseeably requiring care during the planned trip (e.g. scheduled dialysis) is excluded, unless the trip is undertaken due to the death of a spouse or first-degree relative; medication needed for a pre-existing long-term treatment plan is not reimbursed.

Pregnancy

Costs related to a pregnancy, termination, sterilisation, miscarriage or childbirth known to the insured person before departure are excluded; acute, unforeseeable pregnancy complications, premature births before the end of the 32nd week, and miscarriages remain covered, including necessary treatment of the premature infant.

Pre-existing condition exclusions

Treatments known to be necessary before the trip began, or diagnosed before departure as making the insured unfit to travel, are not covered.

Coverage duration limit

The standalone TRAVEL tariff can be taken out for a minimum of 7 and a maximum of 99 days per trip, with no automatic renewal. The TRAVEL+ benefit bundled with certain DKV health tariffs covers the first 56 days (8 weeks) of a trip, extendable at no extra premium if the insured is medically unfit to be transported at the end of that period.

Direct payment

For outpatient care, the insured pays the invoice locally, claims first from the Luxembourg statutory health insurance, and then sends the remaining invoice copies and the statutory insurer's reimbursement statement to DKV. For hospital (inpatient) stays, DKV settles the reimbursable costs directly with the hospital abroad.

Territorial scope

Covers travel in all countries outside the Grand Duchy of Luxembourg and outside the insured person's country of habitual residence; trips undertaken specifically to receive treatment, or stays in Luxembourg or the country of habitual residence, are not covered.

Documents

Policy specifics

Medical treatment coverage

Covers medical services, medicines, and physiotherapy during foreign travel. Covers accident-related medical devices.

Source

Section: TRAVEL > Outpatient treatment

TRAVEL covers medical services, medicines and even physiotherapy. Medical devices required following an accident during your stay are also covered.

Hospitalization coverage

Covers inpatient treatment, operation costs, and medical transport to hospital. Single room accommodation provided in hospital. Parental accommodation costs for children under 13 also covered.

Source

Section: TRAVEL > Hospitalisation in first class

Inpatient treatment, operation costs and, if necessary, medical transport to hospital are covered. In hospital, you are allocated accommodation in a single room. As a parent, your accommodation costs in the event of inpatient treatment for a child (under 13) are also covered.

Dental treatment

Covers pain-relieving dental treatment and medically required dental fillings, even when compulsory health insurance does not pay.

Source

Section: TRAVEL > Dental treatment

Whether it is pain-relieving dental treatment or a medically required filling, you are covered even when compulsory health insurance does not pay out.

Coverage duration

Valid for the journey abroad indicated on the insurance application. Coverage applies for temporary foreign stays up to maximum 56 days (8 weeks) per insured person.

SourcePage 2

Section: Where am I covered?

Your insurance cover is valid for the journey abroad indicated on your insurance application.

Geographic coverage

Covers travel in Europe and throughout the world. Considered foreign: all territories outside the Grand Duchy of Luxembourg and the country in which the insured person usually resides.

SourcePage 2

Section: Where am I covered?

Considered as foreign countries are all territories outside the Grand Duchy of Luxembourg and the country in which you have your permanent residence.

Travel warning exclusion

If Luxembourg issues a travel warning for a territory, insurance coverage automatically ceases after maximum 14 days from publication of the warning.

SourceClause Art. 9Page 1

Section: 9. What events are excluded from the cover?

the insurance cover automatically expires at the end of a maximum period of fourteen (14) days following publication of such a warning.

Treatment-purpose stay exclusion

Any stay abroad for the purpose of treatment (pre-planned medical travel) is excluded from the cover.

SourceClause Art. 3Page 1

Section: 3. For which trips abroad does your cover apply?

Any stay abroad for the purpose of treatment is excluded from the cover.

Coverage duration - TRAVEL+

TRAVEL+ applies for the first 56 days (8 weeks) of a trip abroad taken by an insured person holding an eligible DKV health tariff, at no additional premium.

Source

Coverage duration - standalone TRAVEL

The standalone TRAVEL policy must be taken out for a minimum of 7 days per person and can run for a maximum of 99 days; it ends automatically at the stated end date with no automatic renewal, though cover is extended without extra premium (up to 28 extra days) if the insured is medically unfit to be transported at expiry.

SourceClause Art. 5Page 1

Section: 5. Quelle est la durée de votre contrat d’assurance ?

L’assurance doit être souscrite pour sept jours minimum par personne... Vous pouvez souscrire l’assurance pour une durée maximale de 99 jours.

Emergency and unforeseen treatment

Coverage applies to emergency and unforeseen treatments only during the foreign stay. Does not cover planned or pre-existing condition treatments.

SourceClause Art. 10Page 1

Section: 10. What is an insured event?

An insured event is an unforeseeable accident or illness suffered by the insured person during their stay abroad, justifying benefits in favour of the latter, as set out in Article 11.

Online subscription requirement

Insurance must be taken out online via easyAPP application or at DKV reception desk. Payment by credit card (Visa/MasterCard) or Payconiq. Premium is charged per day of cover.

SourceClause Art. 4Page 1

Section: 4. How do I take out an insurance policy?

You can take out the insurance policy online. The insurance premium can be paid by credit card (Visa or MasterCard) or Payconiq.

LALUX Group customer requirement

Travel health insurance is an exclusive service reserved for customers of the LALUX Group who are affiliated to compulsory health insurance in Luxembourg or equivalent statutory insurance scheme.

Source

Section: TRAVEL > Take out insurance via easyAPP

Travel health insurance is an exclusive service reserved for customers of the LALUX Group. Quick subscription via your easyAPP .

Repatriation to country of origin

Includes organization and expenses for repatriation of the insured person to the country of origin in case of death or serious medical conditions requiring return.

Source

Sources

DKV Luxembourg Travel insurance