Extracted from source documents

ING Travel insurance (Doorlopende Reisverzekering)

Underwritten by Nationale-Nederlanden Schadeverzekering Maatschappij N.V. · Netherlands

travel insurance from ING for the Netherlands market, with online purchase and 24/7 assistance.

Verified Sep 1, 2026 · Terms dated 2023-11-01Sources

Online purchase24/7 helpline

Unique selling points

Standard deductible of €0 on the Baggage module, with the option to select €50 or €100 instead.

Choice of a 90-day or 180-day maximum trip duration, so long-stay and short-stay travelers can both be covered under the same annual policy.

The Medical costs module tops up your Dutch health insurance, including reimbursing amounts that fall under your own health-insurance deductible.

Telephone and internet costs for contacting the Alarmcentrale are always reimbursed in full, with a 24/7 assistance line for emergencies.

The policy can be tailored per trip with a choice of Europe or Worldwide cover and add-on modules such as Winter sports, Special sports, Breakdown assistance and Cancellation.

Coverage limits

Optional · Module Medische kosten

Medical expenses abroad (supplementary)

Optional

Covers medically necessary treatment costs during the trip that your Dutch health insurance (basic or supplementary) does not reimburse, including amounts falling under your own health-insurance deductible. No separate maximum is stated for costs incurred abroad, but follow-up costs incurred in the Netherlands after the trip are capped at €1,250 and must arise within one year of the illness or accident. Only available if the Module Medische kosten is selected, which automatically also includes the Module Ongevallen.

Clause 5.6Page 14

Section: 5.6 Module Medische kosten

Je bent met deze module verzekerd voor medische kosten die je basis- of aanvullende zorgverzekering (of andere verzekering, voorziening of regeling) niet vergoedt.

Optional · Module Medische kosten

Emergency or unexpected medical treatment

Optional

The Medical costs module reimburses costs of emergency or unexpected medical treatment during the trip, in addition to (on top of) the traveler's regular Dutch health insurance; the Alarmcentrale must always be consulted first.

Insurers' association documentPage 1

Section: Keuze: medisch

We vergoeden de kosten van een spoedeisende of onverwachte medische behandeling, aanvullend op je zorgverzekering. Overleg altijd eerst met de Alarmcentrale.

Optional · Module Medische kosten

Hospitalization and surgery

Optional

Covers costs of hospital admission and surgery abroad as part of the Medical costs module, to the extent not reimbursed by the health insurer. Cover continues beyond the trip or policy duration if the insured must remain in a foreign hospital longer than the trip.

Clause 5.6Page 14

Section: 5.6 Module Medische kosten

Wij vergoeden deze kosten ook na de duur van de reis of van de verzekering als je: langer dan de duur van de reis of verzekering in een buitenlands ziekenhuis moet verblijven

Optional · Module Medische kosten

Outpatient medical treatment

Optional

Covers costs of doctor visits, prescribed treatments, examinations, bandages and medicines, and transport to and from the treatment location (in the Netherlands and abroad), under the Medical costs module.

Clause 5.6Page 14

Section: 5.6 Module Medische kosten

vervoer van en naar de plaats waar de geneeskundige behandeling plaatsvindt. Dit geldt zowel in Nederland als in het buitenland.

Optional · Module Medische kosten

Emergency dental treatment

€500

Covers dental treatment needed as a result of an accident during the trip, up to €500 per insured person, including X-rays, prescribed medicines, and repair of dentures/dental prosthetics; treatment must take place within one year of the accident.

Page 15

Section: 5.6 Module Medische kosten > Tandheelkundige behandeling

Heb je door een ongeval tijdens je reis een tandheelkundige behandeling nodig? Dan vergoeden wij de kosten van die behandeling tot maximaal € 500,- per verzekerde.

Covered

Medical transport

Covered

The standard Hulpverlening (assistance) cover reimburses necessary extra transport and accommodation costs for the affected insured person and an accompanying person when the insured falls ill or has an accident, including ambulance (aircraft) transport when medically necessary, as determined by the Alarmcentrale's medical advisor.

Page 9

Section: 5.4 Module Hulpverlening > Welke hulp krijg je?

De noodzakelijke extra vervoers- en verblijfkosten voor: de getroffen verzekerde en een begeleider ... Dit geldt ook voor vervoer per ambulance(vliegtuig) bij medische noodzaak.

Covered

Medical evacuation

Covered

Emergency medical evacuation by ambulance aircraft is included in the standard Hulpverlening cover when the Alarmcentrale's medical advisor determines this is medically necessary, judged against what would be considered medically necessary in the Netherlands.

Page 9

Section: 5.4 Module Hulpverlening > Welke hulp krijg je?

Let op! De medisch adviseur van de Alarmcentrale bepaalt wanneer er sprake is van een medische noodzaak. Daarbij wordt gekeken naar wat in Nederland zou gelden als medische noodzaak.

Covered

Repatriation of remains

Covered

If an insured person dies abroad during the trip, the necessary extra costs of transporting the body to the Netherlands (including the coffin required for transport) are covered, or alternatively the costs of a local burial/cremation up to the equivalent repatriation cost, plus travel and accommodation costs for two close relatives to attend.

Page 9

Section: 5.4 Module Hulpverlening > Welke hulp krijg je?

vervoerskosten om de overledene naar Nederland te brengen en de kosten van de kist die voor het vervoer noodzakelijk zijn; ... vervoers- en verblijfkosten voor twee naaste familieleden of huisgenoten om de begrafenis of crematie ter plaatse bij te wonen

Covered

Search and rescue

Covered

Covers necessary search, rescue and recovery actions carried out by or on behalf of the competent authorities if an insured person is missing or has had an accident, but only if the action has a reasonable chance of success and there is a reasonable chance the person is still alive.

Page 11

Section: 5.4 Module Hulpverlening > Welke hulp krijg je? (vervolg)

De noodzakelijke opsporings-, reddings- en bergingsacties die door of namens de bevoegde overheidsinstanties worden uitgevoerd. Deze kosten zijn alleen verzekerd als: de actie een redelijke kans heeft op succes; en er een redelijke kans is dat je nog in leven bent.

COVID-19 treatment

No limit stated

No specific COVID-19 treatment provision is mentioned in the sources; general illness would fall under the standard Medical costs / Hulpverlening rules.

Excluded

Pre-existing medical conditions

Excluded

Medical costs are not covered for treatment that was already known to be needed at the start of the trip or the insurance, or for an illness/condition the insured already had before the trip that caused symptoms which could have been foreseen.

Clause 6.4Page 23

Section: 6.4 Module Medische kosten

Je bent niet verzekerd voor de kosten van een geneeskundige behandeling: ... als je voor je reis al ziek was of al een aandoening had waardoor je tijdens je reis klachten kreeg die je van tevoren kon voorzien

Optional · Module Wintersport

Winter sports cover

€1.5K – €5K

Module Wintersport extends the Hulpverlening cover to accidents/assistance needed during winter sports (alpine skiing, snowboarding, etc.) on marked pistes, and reimburses damage to, or theft/loss of, owned or rented winter sports equipment up to the same insured sum chosen for baggage (€1,500, €2,500 or €5,000 per person per trip), plus unused ski passes/lessons/equipment rental if unable to use due to illness, accident or death. Medical costs during winter sports still require the separate Module Medische kosten.

Clause 5.5Page 12

Section: 5.5 Module Bagage > Maximale vergoedingen reisbagage

Reisbagage € 1.500 €2.500 €5.000

Optional · Module Bijzondere sporten

Adventure / special sports cover

€1.5K – €5K

Module Bijzondere sporten covers assistance costs and damage to owned/rented equipment (up to the chosen baggage sum of €1,500/€2,500/€5,000) for water sports (rafting, canyoning, kitesurfing), air sports (parachuting, paragliding, hang gliding, ultralight flying, bungee jumping) and guided off-piste skiing, plus unused passes/lessons/rental costs. Genuinely dangerous sports (e.g. unguided mountaineering, combat sports, motorised racing) remain permanently excluded even with this module.

Clause 5.5Page 12

Section: 5.5 Module Bagage > Maximale vergoedingen reisbagage

Reisbagage € 1.500 €2.500 €5.000

Conditional

Pregnancy complications

Conditional

Medical costs related to an existing pregnancy are excluded, except costs resulting from complications of that pregnancy, which are covered provided the complications were unforeseeable and treatment could not be postponed until return to the Netherlands.

Clause 6.4Page 23

Section: 6.4 Module Medische kosten

die verband houdt met een bestaande zwangerschap. Kosten als gevolg van complicaties van een bestaande zwangerschap zijn wel verzekerd, mits deze complicaties niet te voorzien waren en als het niet mogelijk was om de behandeling uit te stellen tot na terugkeer in Nederland

Excluded

Personal liability

Excluded

No general third-party personal liability cover is included in this product. Only liability for damage to the rented holiday accommodation or its contents ("Aansprakelijkheid verblijf") is covered under the Module Bagage, up to the insured baggage sum, provided the policyholder is liable for the damage, has done everything to limit it, can show repair invoices, and it does not concern damage to communal areas.

Page 14

Section: 5.5 Module Bagage > Aansprakelijkheid verblijf

Je bent tot maximaal het verzekerde bedrag per verzekerde per gebeurtenis verzekerd op de module Bagage voor schade aan het verblijf dat je huurt of de inventaris ervan als: je aansprakelijk bent voor de schade

Legal assistance

No limit stated

No legal assistance module or cover is mentioned anywhere in the terms and conditions or IPID for this product.

Covered

24/7 assistance line

Covered

The Alarmcentrale (+31 70 51 300 90) is available 24 hours a day for both urgent and less urgent situations. The insured must always contact the Alarmcentrale first; it determines which help is given and which costs are reimbursed, and may refuse help or reimbursement if this obligation is not met.

Page 6

Section: 4 Wat moet je doen als je hulp nodig hebt?

Neem voor dringende gevallen zo snel mogelijk contact op met de Alarmcentrale via telefoonnummer +31 70 51 300 90. Deze Hulpdienst staat 24 uur per dag voor je klaar. Ook voor minder spoedeisende gebeurtenissen.

Key conditions

Assistance call deadline

For urgent matters, contact the Alarmcentrale as soon as possible on +31 70 51 300 90 (available 24/7); you must fully cooperate with and follow the Alarmcentrale's instructions and may not arrange help yourself.

Unauthorized treatment

If you do not meet the obligation to contact the Alarmcentrale first and follow its instructions, the Alarmcentrale may refuse to provide (further) help and refuse to reimburse (further) costs.

Purchase while abroad

A trip is only covered if both its start and end fall within the contract period of the policy; the trip begins the moment the insured and/or their baggage leave the home address, so cover for a specific trip cannot be arranged retroactively once already abroad.

Chronic conditions

Medical costs are not covered if they relate to an illness, condition or disorder the insured already had before the trip that caused symptoms during the trip which could have been foreseen in advance.

Pregnancy

Costs related to an existing pregnancy are excluded, except unforeseeable complications of that pregnancy where treatment could not be postponed until return to the Netherlands, which are covered.

Pre-existing condition exclusions

Treatment that was already known to be necessary during the trip at the start of the insurance or the trip is never covered under the Medical costs module.

Coverage duration limit

The insured selects a maximum trip duration of either 90 or 180 consecutive days, as stated on the policy schedule; if a trip unexpectedly lasts longer for a covered reason beyond the insured's control (e.g. hospitalisation), cover continues until return is possible.

Direct payment

After approval from the Alarmcentrale, a guarantee can be issued directly to a medical institution abroad confirming that medical costs will be paid under this insurance, so the insured does not always need to pay upfront.

Territorial scope

Europe coverage includes the Netherlands (min. one paid overnight stay), Europe including the Azores, Madeira, the Canary Islands, Turkey and Greenland, plus the non-European Mediterranean countries Algeria, Egypt, Israel, Lebanon, Libya, Morocco, Cyprus and Tunisia; Worldwide extends this to any country.

Documents

Policy specifics

Supplementary medical expenses

Coverage for unexpected medical treatment costs abroad that exceed the reimbursement limits of Dutch basic health insurance, only for costs not covered by the primary health insurance

SourceInsurers' association documentPage 1

Section: Keuze: medisch

We vergoeden de kosten van een spoedeisende of onverwachte medische behandeling, aanvullend op je zorgverzekering.

Emergency assistance and coordination

Mandatory coordination with an Alarm Center for all medical and assistance-related claims; coverage is contingent on first contacting the Alarm Center

SourceInsurers' association documentPage 1

Section: Keuze: medisch

Overleg altijd eerst met de Alarmcentrale.

Modular coverage system

Coverage is structured as optional modules that must be selected and paid for separately - base coverage is minimal and most benefits are add-on modules including medical expenses, baggage, accidents, sports

SourceInsurers' association documentPage 1

Section: Welk soort verzekering is dit?

Je kiest zelf welke modules je wilt verzekeren en of je verzekerd wilt zijn in Europa of de hele Wereld.

Pre-existing condition coverage

Medical costs arising from illnesses or conditions that existed before the trip start date or were already causing symptoms are covered - this is explicitly included when the Medical Expenses module is selected

SourceInsurers' association document

Geographic coverage selection

Policyholders must choose between Europe-only coverage or worldwide coverage at different premium rates; Europe coverage includes specific Mediterranean countries but excludes Albania, Greenland, and Netherlands

SourceInsurers' association documentPage 2

Section: Keuze: pech op reis

In Albanië, Groenland en Nederland ontvang je geen pechhulp.

Medical costs module requires Accidents module

The Medische kosten module can only be taken out in combination with the Ongevallen module, and vice versa; choosing one automatically adds the other.

SourceClause 5.6Page 14

Section: 5.6 Module Medische kosten

Deze module kan alleen afgesloten worden in combinatie met module Ongevallen.

Mandatory Alarm Center contact

All medical and assistance claims require immediate contact with the Alarm Center (24/7); failure to contact first may result in claim denial

SourceInsurers' association documentPage 1

Section: Keuze: medisch

Overleg altijd eerst met de Alarmcentrale.

Optional module selection requirement

Medical expenses, baggage, and accident coverage are only active if explicitly selected and paid for as add-on modules during policy purchase or renewal

SourceInsurers' association documentPage 1

Section: Welk soort verzekering is dit?

Je kiest zelf welke modules je wilt verzekeren en of je verzekerd wilt zijn in Europa of de hele Wereld.

Direct insurer settlement structure

ING acts as broker/intermediary; actual underwriter is Nationale-Nederlanden Schadeverzekering N.V. Claims are processed by the actual insurer, not ING Bank

SourceClause 1Page 1

Section: 1. Samenwerking ING en Nationale-Nederlanden

Voor schadeverzekeringen werkt ING exclusief samen met Nationale-Nederlanden. ING bemiddelt in deze verzekeringen. Via ING sluit je de verzekering af. Nationale-Nederlanden is de verzekeraar die de verzekering administreert, die de premie incasseert en die mogelijke schadevergoedingen aan je uitbetaalt.

Policy holder information obligation

Policyholder must answer all underwriting questions honestly and must report any changes in family composition or travel behavior promptly to insurer

SourceInsurers' association documentPage 4

Section: Wat zijn mijn verplichtingen?

Geef veranderingen in jouw gezinssamenstelling of reisgedrag zo snel mogelijk door.

Damage prevention obligation

Policyholder must take all reasonable steps to prevent and limit damage during travels; includes safeguarding personal belongings and valuables

SourceInsurers' association documentPage 4

Section: Wat zijn mijn verplichtingen?

En je moet zoveel mogelijk doen om schade te voorkomen en te beperken (goed op je spullen passen).

Sources

ING Travel insurance