
Komunálna poisťovňa Travel insurance (Protravel Celorocne)
Underwritten by KOMUNÁLNA poisťovňa, a.s. Vienna Insurance Group · Slovakia
travel insurance from Komunálna poisťovňa for the Slovakia market, with online purchase and 24/7 assistance.
Verified Aug 26, 2026 · Terms dated 2023-10-01Sources
Key facts
- Medical transport up to €250,000
Unique selling points
Package-based cover with a selection of the most common risks that protects travelers from the moment they leave their front door.
Medical expenses are reimbursed even in the event of an epidemic or pandemic, up to 100,000 EUR, unlike many standard policies that exclude this entirely.
Worldwide territorial validity of the policy, not limited to Europe.
The policy can be concluded for an indefinite term with a single trip lasting up to 90 days under the top package tier, removing the need to arrange new cover before every trip.
Extended assistance services include a second medical opinion from a foreign specialist, translated into Slovak at no extra charge.
Coverage limits
Medical expenses
€250K
General limit of indemnity for medical expenses incurred due to sudden illness or accident abroad (Art. 14 VPP CCZ-1), covering ambulatory treatment, medication, hospitalization, surgery, transport and repatriation; a separate 50,000 EUR limit applies for terrorist attacks and 100,000 EUR for epidemic/pandemic events.
Section: Tabuľka č. 1 > ROZSAH POISTENIA > POISTENIE LIEČEBNÝCH NÁKLADOV
Liečebné náklady (čl. 14 ods. 1 písm. a) až g) 250 000 €
Emergency medical treatment
€250K
Ambulatory emergency treatment necessary to stabilize the insured's condition is covered within the overall 250,000 EUR medical expenses limit (Art. 14(1)(a) VPP CCZ-1).
Section: Časť II A > Článok 14 Rozsah poistenia
ambulantné lekárske ošetrenie poisteného vedúce k stabilizácii jeho zdravotného stavu tak, aby mohol pokračovať v ceste alebo pobyte
Hospitalization
€250K
Hospitalization costs, including medical procedures and medically justified ancillary costs, are covered within the overall 250,000 EUR medical expenses limit until the insured is fit to be transported home (Art. 14(1)(c) VPP CCZ-1).
Section: Časť II A > Článok 14 Rozsah poistenia
hospitalizáciu poisteného v zdravotníckom zariadení, vrátane lekárskych výkonov a medicínsky opodstatnených vedľajších nákladov
Outpatient treatment
€250K
Outpatient medical treatment and prescribed medication are covered within the overall 250,000 EUR medical expenses limit (Art. 14(1)(a)-(b) VPP CCZ-1).
Section: Časť II A > Článok 14 Rozsah poistenia
ambulantné lekárske ošetrenie poisteného vedúce k stabilizácii jeho zdravotného stavu... lieky pre poisteného na lekársky predpis
Emergency dental treatment
€400
Emergency dental treatment to relieve acute pain is covered up to a sublimit of 200 EUR per tooth and 400 EUR in total (Art. 14(1)(h) VPP CCZ-1), provided the need is not due to neglected dental prevention or unfinished treatment.
Section: Časť II A > Článok 14 Rozsah poistenia
zubné ošetrenie poisteného pri akútnych stavoch na zmiernenie bolesti, ak dôvodom nie je zanedbaná starostlivosť alebo nedokončená liečba, do výšky sublimitu plnenia za ošetrenie jedného zubu a celkového sublimitu plnenia
Medical transport
€250K
Transport of the insured for urgent examination or treatment to the nearest suitable medical facility, including the return journey, is covered within the overall 250,000 EUR medical expenses limit (Art. 14(1)(e) VPP CCZ-1).
Section: Časť II A > Článok 14 Rozsah poistenia
prepravu alebo prevoz poisteného za účelom akútneho vyšetrenia alebo ošetrenia z miesta pobytu do najbližšieho vhodného zdravotníckeho zariadenia, vrátane cesty späť
Medical repatriation/evacuation
€250K
Repatriation of the insured to Slovakia (or their home country) as soon as their health condition permits, including transport of one accompanying person if medically necessary, is covered within the overall 250,000 EUR limit; if repatriation is to a country other than Slovakia, indemnity is capped at the cost equivalent to transport to Slovakia (Art. 14(1)(g) VPP CCZ-1).
Section: Časť II A > Článok 14 Rozsah poistenia
repatriáciu poisteného na územie SR alebo štátu, ktorého je poistený občanom, akonáhle to zdravotný stav poisteného dovolí
Repatriation of remains
€30K
In the event of the insured's death, the insurer covers necessary costs for repatriation of the remains, or cremation and transport of the remains, up to a sublimit of 30,000 EUR (Art. 24 VPP CCZ-1).
Section: Časť II A > Článok 24 Repatriácia telesných pozostatkov
poisťovňa uhradí nevyhnutné, účelne vynaložené náklady na: a) repatriáciu telesných pozostatkov poisteného, vrátane opodstatnených súvisiacich nákladov
Search and rescue costs
€20K
Costs of search, rescue and transport by a rescue service in direct connection with a threat to the insured's life or health (mountains, sea, vehicle accident, building collapse) are covered up to a sublimit of 20,000 EUR (Art. 17 VPP CCZ-1).
Section: Časť II A > Článok 17 Náklady záchrannej akcie
Poisťovňa uhradí nevyhnutné, účelne vynaložené náklady na vyhľadávanie, vyslobodzovanie, prepravu poisteného
Epidemic/pandemic (incl. COVID-19) medical costs
€100K
By way of exception to the general epidemic/pandemic exclusion, the insurer covers medical expenses caused by an epidemic or pandemic up to a limit of 100,000 EUR, unless the insured travelled to a state/area officially advised against travel to before departure (Art. 16 VPP CCZ-1).
Section: Časť II A > Článok 16 Liečebné náklady v prípade epidémie alebo pandémie
Odchylne od čl. 9 ods. 1 písm. l) poisťovňa poskytne poistné plnenie za liečebné náklady, aj keď poistná udalosť nastala v dôsledku epidémie alebo pandémie.
Pre-existing conditions
Excluded
Treatment of conditions where the deterioration was foreseeable at policy inception or at the time of travel, treatment of chronic diseases, and medication for illnesses known or already being treated before departure are excluded (Art. 27(1)(b),(d),(e) VPP CCZ-1).
Section: Časť II A > Článok 27 Výluky z poistenia
ošetrenie, lekársky úkon alebo liečenie, ktorého dôvodom je zhoršenie zdravotného stavu poisteného, ak toto zhoršenie bolo v čase uzavretia poistnej zmluvy predvídateľné
Winter sports cover
Optional
Alpine skiing, off-piste skiing/snowboarding, ice hockey and similar winter activities fall under the definition of 'risky sports' and are excluded unless separately agreed in the policy (Art. 9(3)(b), Art. 52(50)(c) VPP CCZ-1).
Section: Článok 52 Výklad pojmov > 50. Rizikové športy
zimné športy: ľadový hokej, rýchlokorčuľovanie, krasokorčuľovanie, freeride (snowkiting)... všetky druhy alpského lyžovania, lyžovanie a snowbording mimo vyznačených trás
Adventure/risky sports cover
Optional
Losses arising during risky sports (as extensively listed in Art. 52(50), e.g. diving, climbing, paragliding, motorsports) are excluded unless separately agreed as an extension to the policy (Art. 9(3)(b) VPP CCZ-1).
Section: Časť I > Článok 9 Spoločné výluky z cestovného poistenia
rizikových športov (čl. 52 ods. 50)
Pregnancy complications
€250K
Treatment, including delivery, for complications of pregnancy that arose before the start of the 24th week of pregnancy is covered within the general 250,000 EUR medical expenses limit; complications resulting from a high-risk pregnancy, abortion or childbirth outside this exception are excluded (Art. 14(1)(f), Art. 27(2)(c) VPP CCZ-1).
Section: Časť II A > Článok 14 Rozsah poistenia
ošetrenie (vrátane pôrodu) pri komplikáciách v ťarchavosti, ktoré vznikli pred začiatkom 24. týždňa tehotenstva, okrem komplikácií, ktoré nastali v dôsledku rizikového tehotenstva
Personal liability insurance
€50K – €100K
Optional component covering liability for damage caused to third parties abroad: 100,000 EUR limit for personal injury and 50,000 EUR for property/other financial damage (Table 1, Art. 29-32 VPP CCZ-1). Bundled into the Komplet 45 and Komplet 90 packages.
Section: Tabuľka č. 1 > POISTENIE ZODPOVEDNOSTI ZA ŠKODU
Škoda na zdraví 100 000 € Škoda na veci a iná majetková ujma 50 000 €
Legal assistance
€12K
Optional component (can be added to the medical expenses cover independently of the three package tiers) covering legal representation costs abroad up to 12,000 EUR, plus a bail-related loan sublimit of 5,000 EUR, applicable in road-accident related misdemeanor/criminal proceedings against the insured (Art. 34 VPP CCZ-1).
Section: Časť II C > Článok 34 Poistná udalosť, predmet a rozsah poistenia
Poisťovňa poskytne plnenie podľa ods. 4 do výšky limitu plnenia pre náklady právneho zastúpenia a sublimitu plnenia pre kauciu uvedených v Tabuľke č. 1.
24/7 assistance service
Covered
GLOBAL ASSISTANCE SLOVAKIA, s.r.o. provides a 24/7 assistance line (+421 2 68 20 20 60) in Slovak, Czech and English, arranging medical services, repatriation, accommodation, a second medical opinion and legal assistance (Art. 12 VPP CCZ-1).
Section: Časť I > Článok 12 Asistenčná služba
Asistenčná služba je dostupná 24 hodín denne, pričom poistený alebo oprávnená osoba je povinná bez zbytočného odkladu si vyžiadať asistenciu prostredníctvom telefónneho čísla +421 2 68 20 20 60. Asistenčná spoločnosť zabezpečuje komunikáciu v slovenskom, českom a anglickom jazyku.
Key conditions
Assistance call deadline
The insured must without undue delay call the 24/7 assistance service GLOBAL ASSISTANCE SLOVAKIA (+421 2 68 20 20 60) to report the event; written notification to the insurer via the official claim form is additionally required within 30 calendar days — Art. 8(2)(c) counts this from the occurrence of the loss, while Art. 28(2) (medical expenses) counts it from the insured's return from the trip.
Unauthorized treatment
Costs of transport or repatriation arranged without the prior approval of the insurer or assistance company are not covered (Art. 27(1)(f) VPP CCZ-1); if the insured refuses a requested medical examination, no benefit is provided (Art. 28(1)(b)); more generally, deliberate breach of policy duties that materially affected a claim allows the insurer to reduce the benefit proportionally (Art. 8(4)).
Purchase while abroad
On the insurer's request, the insured must prove that at the time the insurance contract was concluded they were located on the territory of the Slovak Republic (Art. 8(1)(e) VPP CCZ-1).
Chronic conditions
Treatment or medication for chronic diseases, and for illnesses known or already being treated before departure abroad, is excluded from cover (Art. 27(1)(d)-(e) VPP CCZ-1).
Pregnancy
Treatment (including delivery) for pregnancy complications arising before the 24th week of pregnancy is covered; complications from a high-risk pregnancy, abortion or normal childbirth outside this exception are excluded (Art. 14(1)(f), Art. 27(2)(c) VPP CCZ-1).
Pre-existing condition exclusions
Costs are excluded where deterioration of health was foreseeable at the time the contract was concluded or at the time of travel, except for necessary emergency treatment to avert an immediate threat to life (Art. 27(1)(b) VPP CCZ-1).
Coverage duration limit
A single continuous stay abroad may last a maximum of 45 calendar days under the Balík Liečebné náklady and Balík Komplet 45 packages, or up to 90 calendar days under Balík Komplet 90 (Art. 5(3) VPP CCZ-1); additionally, a person who reaches age 70 before the policy's inception may only take out this insurance for a term of up to 90 days (IPID).
Direct payment
The 24/7 assistance company (GLOBAL ASSISTANCE SLOVAKIA) arranges admission to medical facilities and, on written request in cases of financial hardship, can secure direct payment of treatment costs; outpatient treatment costs must generally be paid on the spot by the insured and are reimbursed against original documents after returning from the trip.
Territorial scope
Coverage applies to all countries of the world except the Slovak Republic and, unless otherwise agreed, except a state in which the insured participates in the public health insurance system. If the insured is a foreign citizen legally residing in Slovakia, cover applies to the territory agreed in the policy, excluding their home state or the state where they hold public health insurance.
Documents
Policy specifics
Baggage insurance
Coverage included in policy packages for baggage loss, damage, or theft
SourceOkrem zdravotných úkonov máte v poistných balíkoch zahrnuté aj ďalšie riziká, ako je poistenie batožiny, poistenie zodpovednosti za škodu a úrazové poistenie.
Liability insurance
Coverage for liability claims due to damage or injury caused by the insured
SourceOkrem zdravotných úkonov máte v poistných balíkoch zahrnuté aj ďalšie riziká, ako je poistenie batožiny, poistenie zodpovednosti za škodu a úrazové poistenie.
Accident insurance
Coverage for injury or permanent disability resulting from accidents
SourceOkrem zdravotných úkonov máte v poistných balíkoch zahrnuté aj ďalšie riziká, ako je poistenie batožiny, poistenie zodpovednosti za škodu a úrazové poistenie.
Risky sports and manual work coverage
Optional coverage extension for risky sports activities or manual work undertaken abroad
SourcePoistiť sa môžete aj pre prípad rizikových športov alebo manuálnej práce v zahraničí.
Trip duration limit
Annual policy allows repeated travel with maximum 90 days per single trip
Sourcevďaka ktorému môžete opakovane vycestovať do zahraničia až po dobu 90 dní na jeden pobyt.
Three policy package tiers
Annual ProTravel offers choice of three different risk package tiers with varying coverage levels
SourceSection: Aké balíky poistného krytia si môžem vybrať?
Pri poistení celoročného cestovného poistenia ProTravel máte na výber z troch balíkov poistných rizík.
Claims notification requirement
Any insurance claim must be immediately reported by phone to GLOBAL ASSISTANCE SLOVAKIA assistance service, followed by written notification to insurer within 30 days of return to Slovakia
SourceSection: Kedy je potrebné poistnú udalosť nahlásiť?
Vznik akejkoľvek poistnej udalosti je potrebné bezodkladne oznámiť telefonicky asistenčnej službe GLOBAL ASSISTANCE SLOVAKIA. Následne najneskôr 30 dní po návrate na Slovensko ju písomne oznámte poisťovni na príslušnom tlačive podľa typu nároku.
Geographic coverage scope
Coverage applies to all countries worldwide except the Slovak Republic; policy covers medical care in European or worldwide facilities
SourcePage 1/2Section: Kde sa na mňa krytie vzťahuje?
Poistenie sa vzťahuje na všetky štáty sveta okrem Slovenskej republiky.
Premium payment requirement
Insurance premium must be paid in full before commencement of coverage in a single installment
SourcePage 2/2Section: Kedy a ako uhrádzam platbu?
Poistné za cestovné poistenie je splatné v jednej splátke za celú poistnú dobu a musí byť v plnej výške zaplatené pred začiatkom poistenia.
Policy termination conditions
Policy ceases upon expiration of agreed term, written notice of cancellation, non-payment of premium, or failure to pay within statutory deadline
SourceSection: Kedy poistenie zaniká?
Poistenie zaniká uplynutím doby dohodnutej v poistnej zmluve, písomnou výpoveďou, nezaplatením poistného alebo nezaplatením poistného v zákonom stanovenej lehote.
Sources
- kpas.skhttps://www.kpas.sk/cestovanie/celorocne-cestovne-poistenie-do-zahranicia-protravel(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/IPID/cestovanie/202310/IPID_PZ_750_Celoročné%20cestovné%20poistenie%20do%20zahraničia_mod250923.pdf#page=1(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/IPID/cestovanie/202310/IPID_PZ_750_Celoročné%20cestovné%20poistenie%20do%20zahraničia_mod250923.pdf#page=2(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=1(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=10(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=16(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=2(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=4(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=5(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=6(opens in a new tab)
- kpas.skhttps://www.kpas.sk/content/files/PP/NezivotnePoistenie/202310/Všeobecné%20poistné%20podmienky%20pre%20celoročné%20cestovné%20poistenie%20do%20zahraničia%20ProTravel-CZ.pdf#page=7(opens in a new tab)