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Allianz

Allianz Assistance is a travel insurance for the ES market with online purchase and 24/7 assistance.

Last verified May 14, 2026T&C from 2021-10-01Allianz, Compañía de Seguros y Reaseguros, S.A.
Online purchase24/7 helpline

Direct payment

Medical assistance services organised and authorised by Allianz Travel are paid directly by the insurer. Services not requested from or organised by Allianz Travel do not give right to reimbursement or any compensatory indemnification.

Geographic scope

ES

Worldwide; assistance guarantees valid only beyond 30 km from insured's home address (15 km in Canary Islands and Balearic Islands); baggage guarantee not applicable at principal or secondary residence

Starting from

€2

Coverage limits

Medical expenses abroad

Covered

Payment or reimbursement of medical, surgical, pharmaceutical and hospitalisation costs incurred during travel abroad, up to €75,000. Medical costs incurred in Spain are covered up to €300 with a €50 deductible per claim. Coverage includes expenses arising from epidemic or pandemic diseases such as COVID-19, provided the insured did not travel against official government advice.

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Emergency medical treatment

Covered

Emergency medical treatment costs (doctor visits, urgent procedures, surgical interventions) abroad are covered within the overall medical expenses limit of €75,000. Allianz Travel coordinates contacts between its medical team and the treating physician to provide adequate medical assistance.

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Hospitalisation

Covered

Hospitalisation costs abroad are included within the overall medical expenses limit of €75,000. In Spain, hospitalisation costs are covered up to €300 with a €50 deductible. If hospitalisation lasts more than 5 days (3 days for minors or disabled persons) and the insured is alone, Allianz covers a return ticket and hotel accommodation (up to €75/day for up to 6 days) for one accompanying person.

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Outpatient treatment

Covered

Outpatient medical and pharmaceutical costs abroad are covered within the overall medical expenses limit of €75,000. In Spain, outpatient costs are covered up to €300 with a €50 deductible per claim, and expenses below €50 in Spain are excluded.

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Emergency dental treatment

Covered

Payment or reimbursement of emergency dental costs caused by infection, trauma or pain requiring urgent treatment, up to a maximum of €60, only outside the insured's country of habitual residence. Dental expenses in the country of residence and non-urgent dental treatment are excluded.

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Medical transport

Covered

Allianz Travel organises and covers the cost of medical transport from the location of the incident to the nearest or most appropriate hospital, or to the insured's home if hospitalisation is not required. The mode of transport is decided by Allianz Travel's medical team based on medical necessity. No explicit monetary limit is stated for medical transport in the policy; costs are covered as organised by Allianz Travel.

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Medical evacuation / repatriation

Covered

In case of medical urgency and gravity, Allianz Travel organises and covers medical evacuation or repatriation of the insured from the destination to the nearest appropriate hospital or to the insured's home when medically necessary. Repatriation to the insured's home is covered only when medically required. No explicit monetary cap is stated; Allianz Travel covers the full cost of organised evacuations.

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Repatriation of mortal remains

Covered

In the event of the insured's death due to accident or illness (including epidemic or pandemic diseases such as COVID-19), Allianz Travel covers the transport of the body from the place of death to the place of burial at the insured's habitual residence, plus the necessary preparation costs, up to a maximum of €600. If the family opts to bury the insured at the place of death, costs of burial up to €600 and one return ticket for a relative to attend are also covered.

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Search and rescue

Excluded

Search and rescue of persons at sea, in the mountains or in desert areas is explicitly excluded under the general exclusions of the Assistance-Repatriation guarantee (exclusion 11). This applies to the Vacaciones Asistencia Estándar product.

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COVID-19 treatment

Conditional

Medical, surgical, pharmaceutical and hospitalisation expenses arising from the diagnosis of an epidemic or pandemic disease such as COVID-19 are covered within the overall medical expenses limit of €75,000, provided that the insured did not travel against the advice of the Government of their country of origin or against the advice of the relevant Local Authority at the travel destination. Coverage for illness prolongation of hotel stay and repatriation for COVID-19 is also expressly included.

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Pre-existing conditions

Excluded

Expenses arising from any pre-existing illness or condition, whether known or unknown to the insured, are explicitly excluded (exclusion 36). Also excluded are expenses from an illness or accident from which the insured had not recovered at the start of the trip, or which, in the opinion of Allianz Travel's medical team, was contraindicated for travel (exclusion 13). Costs arising from circumstances already existing and/or known to the policyholder/insured at the time of taking out the insurance are also excluded (exclusion 16).

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Winter sports cover

Excluded

Accidents arising from the practice of skiing or snowboarding are explicitly excluded (exclusion 9). Snowboard is also excluded. This product does not cover winter sports activities; a dedicated ski travel insurance product is available from Allianz Assistance.

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Adventure sports cover

Excluded

A wide range of adventure and high-risk activities are explicitly excluded, including: windsurfing, kitesurfing, sailing, mountain biking, kayaking, canoeing, trekking, paintball, jet skis, paragliding, skydiving, snowboard, rafting, canoe-raft, hydrospeed, bungee jumping, mountaineering, rock climbing, alpinism, scuba diving, caving, abseiling (puenting), and any other activity considered high-risk. Professional sports in competition or training are also excluded. Sports expeditions by sea, mountain or desert are excluded.

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Pregnancy complications

Excluded

Expenses relating to any pregnancy complication are explicitly excluded (exclusion 33). Contraception and voluntary termination of pregnancy costs are also excluded (exclusion 29).

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Personal civil liability

Covered

Civil liabilities incurred by the insured for personal and/or property damage caused involuntarily to third parties as a result of accidental events during travel are covered up to a maximum of €30,000 (with a €90 deductible). This limit includes court costs and legal fees, as well as judicial bail bonds required of the insured. Excluded: liability from motor vehicles, aircraft or watercraft; professional activities; contractual liability; professional sports; damage to borrowed/rented items; damage to family members or co-insured; acts of bad faith.

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Legal defence assistance abroad

Covered

If the insured needs to hire a lawyer for legal defence outside their country of habitual residence, and the alleged acts are not subject to criminal penalty under local law, Allianz Travel reimburses attorney fees up to €600. Excluded: matters related to the insured's professional activities, use or custody of a motor vehicle, and contractual liabilities. This is an ancillary travel assistance benefit, not a legal expenses insurance policy.

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24/7 assistance helpline

Covered

Allianz Travel operates a 24-hours-a-day, 365-days-a-year telephone assistance centre accessible from Spain and abroad (+34 914 522 914 or +34 91 904 81 45). Calls from abroad may be made reverse-charge at no cost to the insured. The helpline is used to report assistance claims related to the Assistance-Repatriation guarantee and to request coordination of medical and other services.

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Key conditions

Assistance call deadline

El asegurado debe notificar el siniestro a Allianz Travel inmediatamente después de haber ocurrido. Como referencia general para pólizas Allianz en España, el plazo máximo habitual es de 7 días desde el suceso para conservar el derecho a indemnización.

Purchase while abroad

No es posible contratar el seguro estando ya de viaje. El seguro de vacaciones de Allianz está disponible exclusivamente para residentes en España y debe contratarse antes del inicio del viaje, con un máximo de 24 horas antes de la salida (o dentro de las 72 horas tras la reserva si quedan menos de 30 días para el inicio y se incluye cobertura de anulación).

Chronic conditions

La cobertura médica del seguro de vacaciones de Allianz cubre enfermedades inesperadas y condiciones médicas graves sobrevenidas durante el viaje, incluyendo COVID-19 y otras epidemias o pandemias. Las enfermedades crónicas o condiciones preexistentes estables no están cubiertas como regla general; solo se cubre una agravación aguda e imprevista de dichas condiciones si se produce durante el viaje.

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Policy specifics

Medical expenses abroad

Reimbursement of emergency medical costs incurred abroad, including hospitalization, doctor visits, and urgent treatments

Medical repatriation

Organization and coverage of medical transportation for the insured from the place of incident to nearest hospital or home country if medically necessary

COVID-19 coverage

Specific coverage for medical expenses related to COVID-19 diagnosis, treatment and emergency medical costs during travel

Trip cancellation

Reimbursement of non-refundable travel costs if trip is cancelled before departure due to covered reasons

Baggage protection

Coverage for loss, theft, or damage to luggage and personal belongings during transport

Emergency dental treatment

Coverage for urgent dental treatment due to infection, trauma or pain requiring emergency intervention outside country of residence

Travel delay

Reimbursement of additional expenses (meals, accommodation, local transport) incurred due to delayed transport departure

Civil liability

Coverage for personal and material damages involuntarily caused to third parties during travel

Residency requirement

Most travel insurance products are designed for residents of Spain only, except for Schengen visa insurance

Maximum policy duration

Travel insurance policies have maximum coverage periods that vary by product variant

Pre-existing medical conditions

Coverage for pre-existing medical conditions depends on disclosure and country of residence

Authorization requirement

Most assistance services must be authorized by Allianz Travel before being provided; failure to authorize may result in non-coverage

War and terrorism exclusion

Coverage excludes losses resulting from war, acts of war, terrorism, civil unrest, and travel to countries with government warnings