Extracted from source documents

AXA Assistance Travel insurance (Axa Assistance Viaje Mini)

Underwritten by Inter Partner Assistance S.A., Sucursal en España · Spain

travel insurance from AXA Assistance for the Spain market, with online purchase and 24/7 assistance.

Verified May 14, 2026 · Terms dated 2022-11-28Sources

Online purchase24/7 helpline

Unique selling points

Medical assistance is provided without advance payment by the insured – AXA coordinates and pays directly, with no reimbursement process for authorized treatments.

Over 31 covered cancellation causes available as an optional add-on, including pet illness or death, organ transplant and electoral board summons, among the most comprehensive on the market.

Optional cancellation cover with over 31 listed causes, including pet illness or death, organ transplant and electoral board summons.

24/7 phone legal advisory service included in the base policy, with access to Spanish-speaking lawyers abroad for any legal incident during the trip.

Coverage limits

Covered

Medical, surgical, pharmaceutical and hospitalization expenses

€25K

Covers medical and surgical fees, prescription pharmaceuticals, hospitalization, and orthotics/prosthetics required for urgent in-situ care, up to the limit in the certificate. For Spanish residents, the limit in Spain is 1,000 EUR. Online contracting via axa.es gives 3,000 EUR in Spain and 10,000 EUR outside Spain. The Mini variant includes medical expenses up to 25,000 EUR. Any individual fee or pharmaceutical expense under 10 EUR is excluded.

Clause 2Page 8

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 2. Gastos médicos, quirúrgicos, farmacéuticos y de hospitalización

El Asegurador toma a su cargo, hasta el límite indicado en condiciones particulares y certificado de seguro, por hechos a consecuencia de un accidente o enfermedad sobrevenidos al asegurado

Covered

Emergency medical treatment

€25K

Emergency medical treatment resulting from accident or illness during the trip is covered, including surgical and medical fees, up to the policy limit specified in the certificate. The Mini variant covers up to 25,000 EUR in total medical expenses. Treatment is organized and authorized by the insurer's medical team in contact with the treating facility.

Clause 2Page 8

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 2. Gastos médicos, quirúrgicos, farmacéuticos y de hospitalización

El Asegurador toma a su cargo, hasta el límite indicado en condiciones particulares y certificado de seguro, por hechos a consecuencia de un accidente o enfermedad sobrevenidos al asegurado: a) Los gastos y honorarios médicos y quirúrgicos.

Covered

Hospitalization expenses

€25K

Hospitalization costs (minimum 24-hour admission or overnight stay with a main meal) are covered up to the overall medical expenses limit indicated in the certificate. Hospitalization in Spain for Spanish residents is subject to the 1,000 EUR in-Spain sub-limit.

Clause 2Page 8

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 2. Gastos médicos, quirúrgicos, farmacéuticos y de hospitalización

c) Los gastos de hospitalización.

Covered

Outpatient medical treatment

€25K

Outpatient medical and surgical fees resulting from accident or illness during the trip are covered within the overall medical expenses limit in the certificate. Expenses below 10 EUR per item are excluded.

Page 26

Section: ARTÍCULO III. DELIMITACIONES DEL CONTRATO. EXCLUSIONES > A. Exclusiones Generales Relativas a todas las Garantías

Cualquier tipo de honorarios o gasto médico o farmacéutico inferior a 10 €.

Covered

Emergency dental treatment abroad

€150

Covers emergency dental treatment abroad resulting from acute dental problems such as infections or trauma, up to the limit in the certificate. Implants, prosthetics, crowns, and endodontics are explicitly excluded.

Clause 3Page 8

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 3. Gastos odontológicos de urgencia en el extranjero

Si a consecuencia de la aparición de problemas odontológicos agudos como infecciones, o traumas, el Asegurado requiere un tratamiento de urgencia, el Asegurador se hará cargo de los gastos inherentes al citado tratamiento hasta la cantidad indicada en las condiciones particulares y certificado de seguro. No quedarán cubiertos los gastos derivados de implantes, prótesis y fundas, así como endodoncias.

Covered

Medical transport and sanitary repatriation

unlimited

Covers ambulance transport to the nearest clinic or hospital, transfer to the most suitable hospital or habitual residence, and subsequent transfer home after discharge. The transport mode is chosen based on the insured's pathology. Air ambulance is available in Europe and Mediterranean countries; regular airline elsewhere. Obligations cease once the insured has returned home or been admitted to a facility within 25 km of their habitual residence.

Clause 1Page 7

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 1. Transporte o repatriación sanitaria de heridos y enfermos

En caso de sufrir el Asegurado una enfermedad o un accidente, el Asegurador se hará cargo: a) Del importe de los gastos de transporte en ambulancia hasta la clínica u hospital más cercano.

Covered

Medical evacuation

unlimited

Emergency medical evacuation is included as part of the sanitary repatriation guarantee. When urgency and severity require it, evacuation by special air ambulance is arranged in Europe and Mediterranean countries; by scheduled airline elsewhere. AXA manages over 20,000 medical repatriations annually. Valid for displacements beyond 25 km from habitual residence (10 km in Balearic and Canary Islands).

Clause 1Page 7

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 1. Transporte o repatriación sanitaria de heridos y enfermos

Cuando la urgencia y gravedad del caso lo requieran, podrá realizarse la repatriación en avión sanitario especial si el paciente está en Europa y países ribereños del Mediterráneo. En cualquier otro lugar, se efectuará por avión de línea regular.

Covered

Repatriation of remains

unlimited

Covers all formalities at the place of death and transport or repatriation of the deceased to the place of burial in the country of habitual residence. Also covers transport of insured companions to the burial location. Burial and ceremony costs are explicitly excluded.

Clause 8Page 9

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 8. Transporte o repatriación de fallecidos

El Asegurador se hará cargo de todas las formalidades a efectuar en el lugar del fallecimiento del Asegurado, así como de su transporte o repatriación hasta el lugar de su inhumación en su país de residencia habitual.

Optional · Artículo II, Cláusula 17 – Garantía Opcional de Deportes

Search and rescue expenses

€5K

Covers search and rescue costs incurred by public or private rescue services in case of loss or disappearance of the insured during the trip, up to 5,000 EUR per person (max 25,000 EUR per single claim). This coverage is only available under the optional Sports guarantee add-on; rescue at sea, mountain or desert is excluded from the base policy.

Page 24

Section: 17. GARANTÍA OPCIONAL DE DEPORTES > Gastos de búsqueda y rescate

En caso de pérdida o extravío del asegurado ocurrido durante el viaje asegurado, el Asegurador se hará cargo de los importes que le fueran reclamados con motivo de su búsqueda, efectuada por los órganos públicos o privados de socorro, de la comunidad, hasta la cantidad máxima de 5000€ por persona con un máximo de indemnización de la presenta póliza y por un único siniestro de 25.000€.

Covered

COVID-19 treatment

€25K

COVID-19 is treated as any other illness. Medical assistance, repatriation, and early return derived from COVID-19 non-preexisting illness contracted during the trip abroad are covered within the standard medical expenses limit.

Section: Cobertura COVID incluida

Queda cubierta la Asistencia médica, Repatriación o Regreso Anticipado, derivados de enfermedades o problemas de salud no preexistentes acontecidos durante el viaje al extranjero, incluido COVID-19.

Excluded

Pre-existing conditions

Excluded

Diseases or injuries resulting from pre-existing, serious or chronic conditions with risk of worsening, as well as their complications and relapses, are explicitly excluded. A pre-existing or chronic condition is defined as any pathology whose symptoms began before the insurance was taken out, even if a definitive diagnosis has not yet been reached.

Page 26

Section: ARTÍCULO III. DELIMITACIONES DEL CONTRATO. EXCLUSIONES > A. Exclusiones Generales Relativas a todas las Garantías

Las enfermedades o lesiones que se produzcan como consecuencia de enfermedades preexistentes, graves o crónicas, con riesgo de agravación, del asegurado, así como sus complicaciones y recaídas

Optional · Artículo II, Cláusula 17 – Garantía Opcional de Deportes

Winter sports coverage

Optional

Skiing, snowboarding, monoski and sledding are covered only when performed on correctly marked and signposted pistes, and only under the optional Sports guarantee add-on. Ski-related activities (skiing off-piste, Heliski) are excluded from the base policy and from the sports add-on.

Page 22

Section: 17. GARANTÍA OPCIONAL DE DEPORTES

Esquí, snowboard, monoski y trineo, siempre que se realicen en pistas de esquí correctamente marcadas y balizadas.

Optional · Artículo II, Cláusula 17 – Garantía Opcional de Deportes, Artículo III, Exclusiones Generales

Adventure and sports coverage

Optional

Adventure and higher-risk sports such as scuba diving (up to depth of qualification, max 30m), surfing, windsurfing, sailing, archery, horse riding and similar are covered only under the optional Sports guarantee add-on. High-risk sports (alpinism, parachuting, hang gliding, boxing, rugby, martial arts, off-piste skiing, motor sports) remain excluded even with the add-on.

Page 22

Section: 17. GARANTÍA OPCIONAL DE DEPORTES

Submarinismo (buceo): profundidad según limite de cualificación del asegurado con un máximo de 30 metros o bajo la supervisión directa de un instructor cualificado.

Conditional

Pregnancy complications

Conditional

Unforeseeable complications of pregnancy in the first seven months (up to 28 weeks of gestation) are covered, provided they are not related to pre-existing conditions. Childbirth and complications from the 7th month of pregnancy onwards are excluded. Voluntary termination of pregnancy is also excluded. Complications arising prior to policy subscription are excluded.

Page 26

Section: ARTÍCULO III. DELIMITACIONES DEL CONTRATO. EXCLUSIONES > A. Exclusiones Generales Relativas a todas las Garantías

Los partos y embarazos, excepto complicaciones imprevisiblesen los primeros siete meses.

Covered

Private personal liability

Covered

No limit stated

Covers monetary compensation the insured is obliged to pay as a private individual for unintentional bodily injury or material damage caused to third parties during the trip, up to the limit in the certificate. Includes court costs and judicial bonds. Excludes liability from professional activities, motor vehicles, aircraft and watercraft, and certain sports.

Clause 13Page 11

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 13. Responsabilidad Civil Privada

El Asegurador toma a su cargo, hasta el límite indicado en condiciones particulares y certificado de seguro las indemnizaciones pecuniarias, que con arreglo a los artículos 1.902 a 1910 del Código Civil... viniera obligado a satisfacer el asegurado, en su condición de persona privada, como civilmente responsable de daños corporales o materiales

Covered

Legal assistance abroad

Covered

Provides telephone legal advisory (24h/365 days), connection to a Spanish-speaking lawyer abroad, criminal defense in negligent offences, non-contractual damage claims, and claims for breach of purchase and service contracts during temporary trips. Covers notarial fees, attorney fees, court costs, and judicial bonds up to the limit in the certificate. Minimum litigious amount of 300 EUR for judicial proceedings (except criminal defense).

Clause 15Page 12

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 15. Defensa Jurídica en el extranjero

Servicios de Asesoramiento Legal y de Defensa Jurídica que precisara el asegurado con ocasión y en las circunstancias de un desplazamiento temporal fuera del domicilio habitual

Covered

24/7 assistance service

unlimited

AXA Assistance provides 24/7 round-the-clock assistance service accessible by reverse-charge call. The insured must contact assistance within 7 natural days of the event. Once a call is received, the insurer activates its international organization to assist the insured wherever they are.

Page 31

Section: ARTICULO IV. DISPOSICIONES ADICIONALES RELATIVAS A TODAS LAS GARANTIAS

Para la prestación, por el Asegurador, de los servicios inherentes a las anteriores garantías es indispensable que el Asegurado solicite su intervención, desde el momento del suceso, hasta un plazo máximo de 7 días naturales, a uno de los teléfonos indicados en la información que recibirá una vez haya contratado el seguro (puede hacerlo a cobro revertido).

Key conditions

Assistance call deadline

The insured must contact AXA Assistance within a maximum of 7 natural days from the date of the incident. Contact can be made by reverse-charge call. Medical and transport services must be authorized in advance by the insurer's medical team, except in cases of force majeure.

Unauthorized treatment

Guarantees and services not requested from or authorized by the insurer are not covered, except in proven cases of force majeure or material impossibility. If the insured delays or refuses a transfer arranged by the insurer's medical team for reasons attributable to the insured, coverage ceases. In force majeure situations, the insured will be reimbursed on return with supporting documents.

Purchase while abroad

The policy must be contracted before the trip departure date. If subscribed after the trip has started, coverage takes effect 72 hours after the certificate issuance date. A complementary policy must be issued before the end of the previous policy; if issued after, a 72-hour waiting period applies.

Chronic conditions

Diseases or injuries resulting from pre-existing, serious or chronic conditions with risk of worsening, as well as their complications and relapses, are excluded. Psychiatric, mental or nervous diseases with or without hospitalization are also excluded. The insurer's medical team may review all medical reports.

Pregnancy

Childbirth and pregnancy complications from the 7th month (28 weeks) onwards are excluded. Unforeseeable pregnancy complications in the first seven months are covered, provided they are not related to pre-existing conditions. High-risk pregnancies are excluded. Voluntary termination of pregnancy is excluded.

Pre-existing condition exclusions

A pre-existing or chronic condition is any pathology whose symptoms began before the insurance was taken out, even without a definitive diagnosis. Illnesses and injuries resulting from such conditions, including complications and relapses, are excluded from coverage. This exclusion applies throughout all guarantees.

Coverage duration limit

The trip duration may not exceed the period specified in the insurance certificate, unless a complementary policy is contracted. The insurer's obligations end when the insured returns to their habitual residence or is admitted to a medical facility within 25 km of their home (15 km in the Balearic and Canary Islands). For annual multi-trip corporate policies, each trip has a maximum of 120 consecutive days of coverage.

Direct payment

Medical assistance services are covered without advance payment by the insured (no reimbursement model for direct assistance). AXA's 24/7 medical team coordinates with treating physicians. Prior authorization is required for planned care; in emergencies, the insurer arranges care directly. If direct intervention is impossible due to force majeure, the insured will be reimbursed upon return with supporting documents.

Territorial scope

Europe and Mediterranean-bordering countries (Jordan included), Worldwide excluding USA/Canada/Japan, or Worldwide including USA/Canada/Japan, depending on the destination bought. Medical and repatriation guarantees apply more than 25 km from the habitual residence (10 km in the Balearic and Canary Islands).

Documents

Policy specifics

Medical expenses limit in Spain

For Spanish residents, medical expenses in Spain are subject to a sub-limit of 1,000 EUR per the IPID 2022 and Corporate Premium IPID. When contracted online via axa.es, the limit in Spain is 3,000 EUR and outside Spain 10,000 EUR. These limits can be expanded through an AXA agent or office.

Source

Trip cancellation coverage

Trip cancellation is an optional guarantee (Garantía Opcional de Anulación de Viaje) covering real cancellation costs for over 31 specified causes including illness, injury, death, employment events, judicial summons, and natural disasters. The trip cancellation guarantee applies only if the triggering event occurs after the policy subscription date.

SourceClause 16Page 19

Section: 16. GARANTÍA OPCIONAL DE ANULACIÓN DE VIAJE

El Asegurador se hará cargo hasta el límite máximo indicado en condiciones particulares y certificado de seguro, de los gastos reales de anulación del viaje, contractualmente debidos al organizador del mismo cuando el Asegurado anule su viaje antes de la salida por motivos de:

Medical repatriation and transport

Coverage for emergency medical repatriation, transport of injured or sick persons to the nearest or most appropriate hospital, and return transport after discharge. In case of death, all formalities and transport to the country of habitual residence are covered. Air ambulance is used in Europe and Mediterranean countries; scheduled airline elsewhere. AXA manages over 20,000 medical repatriations annually.

SourceClause 1Page 7

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 1. Transporte o repatriación sanitaria de heridos y enfermos

El medio de transporte utilizado se organizará en función de la patología del asegurado. Cuando la urgencia y gravedad del caso lo requieran, podrá realizarse la repatriación en avión sanitario especial si el paciente está en Europa y países ribereños del Mediterráneo. En cualquier otro lugar, se efectuará por avión de línea regular.

Baggage loss and delay coverage

Covers theft (only by violence or intimidation), total or partial loss due to carrier, and damage from fire or assault, up to the limit in the certificate. Electronic equipment is covered up to 50% of the total baggage sum. Simple misplacement and theft without force are excluded. Exterior damage is limited to 50 EUR (base policy) or 70 EUR (sports add-on). Normal wear and depreciation are deducted. Delayed baggage reimbursement included for delays over 8 hours or one overnight.

SourceClause 4Page 8

Section: ARTÍCULO II: GARANTÍAS CUBIERTAS > 4. Robo y daños materiales al equipaje

Se garantiza el reembolso por daños y pérdidas del equipaje o efectos personales del Asegurado en caso de robo, pérdida total o parcial debida al transportista o daños como consecuencia de incendio o agresión... La indemnización por daños producidos en el exterior del equipaje será de 50€ como máximo.

Territorial scope of coverage

Coverage is divided into three territorial groups: (1) Europe and Mediterranean neighbours (Jordan included), (2) Worldwide excluding USA, Canada and Japan, and (3) Worldwide including USA, Canada and Japan, according to the destination contracted. The insurer's obligations end when the insured returns to their habitual country of residence.

SourcePage 6

Section: ARTÍCULO I: DEFINICIONES, DURACIÓN, VALIDEZ Y TERRITORIALIDAD DEL SEGURO > Territorialidad

Territorialidad: Las garantías de este seguro cubren el Mundo Entero, Europa y Ribereños del Mediterráneo (Jordania será considerada como país de Europa y Ribereños del Mediterráneo), según el destino contratado con el Tomador del Seguro. Las obligaciones del Asegurador finalizan en el momento en que los Asegurados se encuentran de regreso en su país de domicilio habitual.

Policy duration and timing requirements

The policy must be contracted before the trip departure date. If contracted after the trip has started, coverage takes effect after 72 hours from certificate issuance. The trip duration may not exceed the duration specified in the insurance certificate. Coverage extends from planned departure to planned return date.

SourcePage 6

Section: ARTÍCULO I: DEFINICIONES, DURACIÓN, VALIDEZ Y TERRITORIALIDAD DEL SEGURO > Validez

Validez: La póliza deberá contratarse con anterioridad a la fecha de salida del viaje. Si la suscripción de la póliza se efectúa una vez iniciado el viaje, la cobertura de la misma tomará efecto transcurridas 72 horas desde la emisión de dicho certificado.

Insured residency requirement

The policy holder (Tomador) must be a legal resident in Spain (individual of legal age or legal entity). Each insured person must be under 85 years of age. For online sales via axa.es, the insured must be a Spanish resident or resident in Spain with valid NIF, NIE or CIF.

SourcePage 5

Section: Condiciones generales > ARTÍCULO I: DEFINICIONES, DURACIÓN, VALIDEZ Y TERRITORIALIDAD DEL SEGURO

Asegurado: Cada una de las personas físicas, que figuran como tal en las Condiciones Particulares de la Póliza y Certificado de Seguro, beneficiarias de las coberturas de la póliza suscrita y de edad inferior a 85 años.

Maximum indemnity per claim

The maximum indemnity per single claim shall not exceed 120,000 EUR across all coverages combined, as confirmed in both the IPID 2022 and the Corporate Premium IPID. For accident death/permanent disability, the maximum per single claim is 30,000 EUR.

Source

Medical assistance – Direct payment system

Medical assistance services are covered without advance payment by the insured (no reimbursement model for authorized direct assistance). AXA's 24/7 medical team coordinates with treating physicians. Prior authorization is typically required except in genuine emergencies. The insurer must be contacted as soon as possible and within 7 natural days of the event.

SourcePage 31

Section: ARTICULO IV. DISPOSICIONES ADICIONALES RELATIVAS A TODAS LAS GARANTIAS

Una vez recibida la llamada de urgencia, el Asegurador pondrá de inmediato en funcionamiento los mecanismos adecuados para poder, a través de su Organización Internacional, asistir directamente al Asegurado allí donde se encuentre.

Sources

AXA Assistance Travel insurance