Coverontrip
Coverontrip is a travel insurance for the ES market with online purchase and 24/7 assistance.
Direct payment
Insurer organises and pays medical services directly via its 24/7 assistance network when prior authorisation is obtained by calling the assistance line. Expenses not pre-authorised and not organised by the insurer are not eligible for reimbursement.
Geographic scope
Worldwide (destination-dependent: Europe, World excl. USA, USA/Canada)
Coverage applies to trips departing beyond the habitual residence radius (typically 20–25 km; 15 km on islands) up to the geographic scope selected at purchase. Excludes Syria, Crimea, North Korea without prior insurer authorisation.
Starting from
€22
Unique selling points
- COVID-19 illness is explicitly included across all COTCARD tiers, with dedicated medical advice service and access to international anti-COVID medical network.
- Automatic proactive compensation via SmartCOTS for flight and baggage delays, delivered by SMS without paperwork or physical presence required.
- 24/7 Spanish-language assistance service available worldwide at no extra cost, including CALLCOT 24h medical chat and access to TravelBE companion app.
- Full online purchase and instant policy delivery by email (and optionally SMS), with no physical documentation required to travel.
- Modular product family spanning from budget Lowcost (30,000 EUR medical) to Diamond/USATRIP (60,000 EUR medical) with add-on SmartCOTS micro-insurances for gadgets, purchases, excursions, and more.
Coverage limits
Medical, surgical, pharmaceutical and hospitalisation expenses
Covered
Covers medical, surgical, pharmaceutical and hospitalisation expenses incurred during a trip due to illness or accident. Limits vary by tier: 30,000 EUR (COTCARD Lowcost / Europtrip / Mundotrip) or 60,000 EUR (COTCARD Diamond / USATRIP / Full Anti-COVID top). A lower limit of 3,000 EUR applies for treatment in the country of origin.
Emergency medical treatment
Covered
Emergency medical treatment is included within the overall medical expenses coverage. For pre-existing or chronic conditions, only the costs of first emergency care within the first 24 hours from the start of treatment in a medical centre are covered. Limits match the medical expenses ceiling (30,000–60,000 EUR by tier).
Hospitalisation expenses
Covered
Hospitalisation expenses are covered as part of the overall medical expenses guarantee. Continuity treatment hospitalisation in the country of origin is covered up to 6,000 EUR for a maximum of 30 days (COTCARD Diamond). Primary limits range from 30,000 to 60,000 EUR depending on tier.
Outpatient medical treatment
Covered
Outpatient (ambulatory) medical visits and treatment are included within the medical expenses guarantee. The FAQ confirms coverage includes medical visits and outpatient treatments. Overall limit shared with inpatient expenses (30,000–60,000 EUR by tier).
Emergency dental treatment abroad
Covered
Emergency dental expenses abroad are covered up to 500 EUR (COTCARD Diamond). Limited to emergency dental treatment only, covering infections, pain, and tooth loss due to accidents. Domestic dental coverage for routes product is up to 150 EUR in Spain.
Medical transport and repatriation
Covered
In the event of accident or illness during a trip abroad, the insurer organises and covers the costs of transfer or repatriation of the insured to an adequately equipped medical centre or their home country, as decided by the insurer's medical team in coordination with the treating doctor. Mode of transport is chosen by the insurer based on the urgency and severity of the situation.
Medical evacuation
Covered
Medical evacuation is covered as part of the medical transport guarantee. When local care is deemed insufficient by the insurer's medical services, a specialist doctor may be sent to the insured's location, and transfer to a more adequately equipped facility or repatriation is organised. Specific monetary limits are defined in Condiciones Particulares per tier.
Repatriation of mortal remains
Covered
The insurer covers all necessary formalities and expenses for the transfer or repatriation of mortal remains to the place of burial, cremation or funeral ceremony in the insured's country of residence. Costs of the burial, cremation or ceremony itself are excluded. Accompaniment by a companion is covered (Ilimitado, max. 3 companions as stated in the Diamond benefits table).
Search, rescue and recovery expenses
Covered
The insurer covers search, rescue and/or recovery expenses arising from an accident to the insured, whether by civilian or military rescue services or any emergency organisation alerted for that purpose. The monetary limit is established in Condiciones Particulares per tier.
COVID-19 treatment
Covered
COVID-19 illness is explicitly included within the medical expenses coverage across all COTCARD tiers. Product marketing confirms 'Asistencia de viaje con Anti-COVID19 incluido'. Medical expenses limits apply (30,000–60,000 EUR depending on tier). Includes medical advisory for COVID-19 oriented to travel (COTCARD GC clause 42).
Pre-existing and chronic conditions
Conditional
In cases of vital emergency caused by an unforeseeable complication of a chronic or pre-existing illness, only the costs of first emergency medical care provided urgently within the first 24 hours from the start of treatment in a medical or hospital centre are covered. Routine or ongoing treatment for pre-existing conditions is excluded.
Winter sports coverage
Excluded
Winter sports coverage is not included in the standard COTCARD travel medical product. Coverontrip offers a separate dedicated ski/winter sports product. The COTCARD General Conditions state that Group D activities (high-risk) and competition sports are not covered by the standard policy.
Adventure sports coverage
Excluded
High-risk adventure and extreme sports (Group D activities) are explicitly excluded from the standard COTCARD policy. Coverontrip offers separate adventure/sports travel products (e.g. Rutas/ComdeTur Sports) for such activities.
Personal civil liability
Covered
Covers material and personal injury damages caused involuntarily to third parties (persons, animals or property) during the trip. Includes legal costs and court fees. Franquicia (deductible) and maximum sum guaranteed per contract and year are established in Condiciones Particulares. The COTCARD Full Anti-COVID page confirms limits of 30,000 EUR (standard) and 60,000 EUR (top tier) respectively.
Legal assistance and penal defence abroad
Covered
Covers penal defence of the insured and their criminal liability in foreign courts within the scope of their private life during the trip. Excludes cases where the insured acts with intent or gross negligence. Monetary limit is established in Condiciones Particulares. Also includes legal information services abroad.
24/7 travel assistance service
Covered
A permanent 24-hour assistance service is available to all policyholders across all COTCARD tiers. The service operates 24 hours a day, 7 days a week, 365 days a year, providing assistance in Spanish from anywhere in the world at no extra cost. Includes the CALLCOT 24h medical chat service.
Key conditions
Assistance call deadline
Coverage for medical expenses and assistance benefits requires prior authorisation by calling the 24/7 assistance line before receiving treatment. Benefits not requested from the insurer and not organised with its agreement do not entitle to reimbursement. For sinisters occurring after purchase while already abroad, a minimum 72-hour waiting period applies.
Unauthorized treatment
Medical services and guarantees not previously requested from and authorised by the insurer do not entitle to subsequent reimbursement or indemnification, as stated in the COTCARD Diamond benefit table.
Purchase while abroad
The policy can be purchased even after the trip has started; however, a minimum 72-hour waiting period applies to all coverages, and any event occurring prior to purchase is never covered. Trip cancellation and cancellation-of-flight coverage cannot be activated after the trip has begun.
Chronic conditions
For vital emergencies caused by an unforeseeable complication of a chronic or pre-existing disease, only the costs of first emergency medical care within the first 24 hours from the start of treatment at a medical or hospital centre are covered.
Pregnancy
No specific pregnancy complications clause was found in verified COTCARD sources. Coverage may apply to sudden unforeseeable medical emergencies under the general medical expenses guarantee, but no dedicated pregnancy benefit or explicit exclusion was identified.
pre_existing_conditions
Pre-existing conditions are defined as those diagnosed, under treatment, under study (even without a definitive diagnosis), or that by their characteristics or symptoms could not have gone unnoticed, before policy purchase and/or the trip start date. Coverage is restricted to first emergency care within the first 24 hours for vital emergencies arising from unforeseeable complications.
coverage_duration_limit
Annual multi-trip policies cover trips up to 90 days each within a 12-month period. Single-trip policies can cover up to 365 consecutive days as selected by the insured. The quarantine hotel stay extension coverage is valid only for trips shorter than 30 days.
Where to buy
Documents
COTCARD General Policy Conditions (Condiciones Generales COTCARD)
terms_and_conditions
COTCARD Diamond 60,000 EUR – Benefits Table
benefits_table
Coverontrip ERGO Multiasistencia en Viaje – General Conditions
terms_and_conditions
Coverontrip Travel Cancellation Insurance – General Conditions
terms_and_conditions
Policy specifics
Medical evacuation and repatriation
Emergency medical transportation and repatriation to home country in case of serious illness or injury
Hospitalization and surgical expenses
Coverage for hospital stays, surgical interventions, and related medical procedures
Pharmaceutical and medication expenses
Coverage for prescription medications and pharmaceutical treatment costs incurred abroad
Emergency dental treatment
Coverage for emergency dental procedures required due to accident or sudden illness during travel
Age restrictions and coverage limitations
Different coverage limits and restrictions apply for travelers over 70 years of age
Geographic coverage radius and scope
Coverage applies to travel beyond a specified radius from home address; typically 20-25 km radius (15 km on islands)
Hazardous activities exclusion
High-risk activities and sports may not be covered unless specifically declared and premium adjusted
Waiting period and policy effectiveness
Coverage effectiveness timing and waiting periods for different coverage types
Motor vehicle accident exclusion
Travel medical insurance does not cover accidents occurring in motor vehicles, including motorcycle rentals
Petty theft and theft without violence exclusion
Coverage does not include theft without violence (petty theft/larceny)