Extracted from source documents

Intermundial Travel insurance (Totaltravel)

Underwritten by SI Insurance (Europe) SA, Sucursal en España · Spain

travel insurance from Intermundial for the Spain market, with online purchase and 24/7 assistance.

Verified Jul 15, 2026 · Terms dated 2024-10-14Sources

Online purchase24/7 helpline

Unique selling points

Medical expenses covered up to 10,000,000€ in the Premium tier, with unlimited medical repatriation and transport across all tiers.

Over 30 alternative tourism sports activities (trekking, kayak, surf, snorkelling, cycling, zip-lining and more) are covered as standard with no additional premium, and the Totaltravel (ESC50-S26) tier extends altitude coverage to 5,300 metres for organised recreational excursions.

24/7 telemedicine video consultation service included in all tiers: connect with a Spanish-speaking physician via the app in minutes, with electronic prescriptions valid at pharmacies across most EU countries, and no upfront payment required.

Free 1 GB international eSIM included with Totaltravel (standard) and Totaltravel Premium tiers, providing instant data connectivity at the destination without any additional contract.

Complimentary airport VIP lounge access on flight delays of over 60 minutes (activated via app QR code), plus built-in EU flight compensation claims management (Servifly service).

Coverage limits

Covered

Medical and healthcare assistance

€2.5K – €10M

Covers emergency medical team fees, specialist fees, supplementary medical examinations, hospitalisations, surgical interventions, and pharmaceutical costs during hospitalisation. Limits vary by tier and territorial scope: Totaltravel Mini: España 2,500€ / Europa 100,000€ / Mundo 250,000€; Totaltravel Annual (standard tier): España 7,500€ / Europa-Mundo 2,500,000€; Totaltravel (temporal standard): 5,000,000€; Totaltravel Premium: 10,000,000€. In case of an unforeseeable vital emergency arising from a pre-existing chronic or congenital condition, only costs of an initial urgent care intervention within the first 24 hours of hospital admission are covered. Dental costs are limited to 120€ unless otherwise indicated in the particular conditions.

Page 1

Section: ¿Qué se asegura?

Asistencia médica y sanitaria: 10.000.000 €.

Covered

Emergency medical treatment

€2.5K – €10M

Emergency care by medical teams and specialists is expressly included within the medical and healthcare assistance guarantee. Limits are the same as for medical_expenses and vary by tier: Mini (España 2,500€ / Europa 100,000€ / Mundo 250,000€), standard temporal (5,000,000€), Annual standard (2,500,000€), Premium (10,000,000€). Insurer obligations end when the insured returns home or is admitted to a prescribed health centre corresponding to their habitual residence.

Clause 1.1.1Page 29

Section: Garantías cubiertas > 1) GARANTÍAS DE ASISTENCIA > 1.1 ASISTENCIA A PERSONAS > 1.1.1. ASISTENCIA MÉDICA Y SANITARIA

El ASEGURADOR tomará a su cargo los gastos correspondientes a la intervención de los profesionales y establecimientos sanitarios que necesite el ASEGURADO, durante el viaje, como consecuencia de una enfermedad o accidente sobrevenido en el transcurso del mismo.

Covered

Hospitalisation costs

€2.5K – €10M

Hospitalisation, treatments and surgical interventions are expressly included within the medical and healthcare assistance guarantee. Limits follow those of medical_expenses by tier and territorial scope. Hospitalisation is defined as admission to a ward with at least one overnight stay; stays solely in accident and emergency areas are not included. The insurer may extend policy coverage if the insured cannot return on the scheduled date due to an unforeseen accident or illness occurring during the trip.

Clause 1.1.1Page 29

Section: Garantías cubiertas > 1.1.1. ASISTENCIA MÉDICA Y SANITARIA

Quedan expresamente incluidos, sin que la enumeración tenga carácter limitativo, los siguientes servicios: ... c) Hospitalizaciones, tratamientos e intervenciones quirúrgicas.

Covered

Outpatient treatment

€2.5K – €10M

Supplementary medical examinations and pharmaceutical costs for injuries or illnesses not requiring hospitalisation are expressly covered within the medical and healthcare assistance guarantee. The same overall limits by tier apply. Pharmaceutical expenses must be prescribed by a physician; the insurer does not cover any medical or pharmaceutical expense below 9€.

Clause 1.1.1Page 29

Section: Garantías cubiertas > 1.1.1. ASISTENCIA MÉDICA Y SANITARIA

Gastos farmacéuticos durante la hospitalización, o reintegro de su costo, en lesiones o enfermedades que no requieran hospitalización.

Covered

Urgent dental care

€120

Covers urgent dental problems caused by infection, pain or trauma requiring emergency treatment. The default limit is 120€ unless a different limit is indicated in the particular conditions of the policy. Available in all tiers.

Clause 1.1.1Page 29

Section: Garantías cubiertas > 1.1.1. ASISTENCIA MÉDICA Y SANITARIA

Salvo que se indique un límite distinto en las Condiciones Particulares de la Póliza, los gastos odontológicos se limitan a 120€.

Covered

Medical transport / repatriation of injured or ill persons

unlimited

Covers transfer costs to the nearest clinic or hospital, coordination by the insurer's medical team, and transport of the injured or ill person by the most appropriate means to the prescribed hospital or the insured's habitual residence. The means of transport is decided by the insurer's medical team based on urgency and severity. If the insured refuses transfer on the insurer's terms, all guarantees are automatically suspended. The insurer is subrogated in the rights of the insured for unused return tickets. Unlimited across all tiers.

Clause 1.1.10Page 29

Section: Garantías cubiertas > 1.1.10. REPATRIACIÓN O TRANSPORTE SANITARIO DE HERIDOS O ENFERMOS

El ASEGURADOR se hará cargo de: a) Los gastos de traslado hasta la clínica u hospital más próximo. b) El control por parte de su Equipo Médico... c) Los gastos de traslado del herido o enfermo, por el medio de transporte más adecuado, hasta el centro hospitalario prescrito o hasta su domicilio habitual.

Covered

Medical evacuation

unlimited

Medical evacuation is included within the repatriation or medical transport guarantee. It includes transfer to a more appropriate hospital and, where medically required, to the insured's home country. The insurer's medical team determines the mode of transport (including air ambulance if medically justified). Unlimited across all tiers. Note: use of a medical aircraft is specifically stated to be restricted to European countries and Mediterranean rim countries in the Totaltravel Annual Mini IPID.

Clause 1.1.10Page 30

Section: Garantías cubiertas > 1.1.10. REPATRIACIÓN O TRANSPORTE SANITARIO DE HERIDOS O ENFERMOS

El medio de transporte utilizado en cada caso se decidirá por el Equipo Médico del ASEGURADOR en función de la urgencia y gravedad del caso.

Covered

Repatriation of remains

unlimited

In the event of the insured's death, the insurer organises and covers all costs of transferring the body to the place of burial at the insured's country of habitual residence, including post-mortem preparation in accordance with legal requirements. Funeral and burial ceremony costs are not included. The insurer also covers the return of insured family members accompanying the remains. Unlimited across all tiers.

Clause 1.1.13Page 30

Section: Garantías cubiertas > 1.1.13. REPATRIACIÓN O TRANSPORTE DEL ASEGURADO FALLECIDO

En caso de fallecimiento de un ASEGURADO, el ASEGURADOR organizará y se hará cargo de los gastos del traslado del cuerpo hasta el lugar de inhumación en su lugar de residencia habitual... No estarán comprendidos los gastos de inhumación y ceremonia.

Covered

Search and rescue of the insured

€15K

Covers amounts claimed for search operations conducted by community or public/private relief organisations in the event of accident, loss or disappearance of the insured within a ski resort or designated alternative tourism/sports activity area. The first 120€ is borne by the insured. Limit: 15,000€.

Page 1

Section: ¿Qué se asegura?

Búsqueda y rescate del asegurado: 15.000 €.

Covered

COVID-19 PCR diagnostic test costs during the trip

€200

If the insured presents symptoms compatible with COVID-19 during travel and a doctor prescribes a PCR test, the insurer reimburses the cost up to 200€, subject to presentation of the test purchase invoice and hospital invoice. Home rapid tests and self-testing are excluded. Additional coverage of up to 1,200-1,500€ is provided for extended stay due to COVID-19 medical quarantine in destination accommodation. Available in standard and Annual tiers. Also available in Premium per IPID.

Clause 1.1.71Page 34

Section: Garantías cubiertas > 1.1.71. GASTOS DEL ASEGURADO DERIVADOS DE LA REALIZACIÓN DE LA PRUEBA DE DIAGNÓSTICO DEL COVID-19 (PCR) DURANTE EL VIAJE

En caso de que el ASEGURADO, estando de viaje, presente síntomas compatibles con la enfermedad COVID-19 y un médico prescriba la realización de un PCR, el ASEGURADOR reembolsara al ASEGURADO el coste de la realización de dicha prueba...

Excluded

Pre-existing conditions

Excluded

Pre-existing or chronic conditions (any pathology whose symptoms began before the policy was contracted, even without a definitive diagnosis) are generally excluded. Exception: in the event of a life-threatening vital emergency arising from an unforeseeable complication of a chronic, pre-existing or congenital condition, the insurer covers only the costs of an initial urgent care intervention within the first 24 hours following admission to hospital. For the travel cancellation guarantee, chronic/pre-existing conditions that have suffered exacerbations within the 30 days prior to policy contracting are excluded. In Annual Multi-Trip policies, any condition suffered prior to the trip start date is excluded.

Page 38

Section: Garantías cubiertas > EXCLUSIONES APLICABLES A LAS GARANTÍAS DE ASISTENCIA > ASISTENCIA PERSONAS

Salvo lo indicado en las garantías de asistencia de estas Condiciones Generales, los hechos, dolencias y enfermedades crónicas, preexistentes o congénitas, así como sus consecuencias padecidas por el ASEGURADO con anterioridad al efecto de la póliza...

Optional · Totaltravel (con ampliación 'Viaje con actividad deportiva'), Totaltravel Annual (con ampliación deportiva), Totaltravel Premium (con ampliación deportiva)

Winter sports cover extension

Optional

Winter sports including skiing, snowboarding, freestyle skiing, ski mountaineering, snowshoes, skijoring, ice skating, crampons on ice and related activities are covered only if the 'Trip with sports activity' extension ('Viaje con actividad deportiva') is contracted and expressly stated in the particular conditions. Without this extension, any sports activity is excluded from the assistance coverage. The extension also activates search and rescue coverage (up to 15,000€, with 120€ excess). Standard Totaltravel base policy does not include winter sports by default.

Page 4

Section: Condiciones particulares > Actividades deportivas de turismo alternativo cubiertas

Se excluyen expresamente las actividades realizadas en alturas superiores a 5.000 metros, todos los deportes aéreos (excepto los descritos anteriormente) así como actividades submarinas con inmersión a más de 30 metros de profundidad.

Covered

Alternative tourism sports activities (included without extra cost)

Covered

A broad range of alternative tourism activities are covered as standard without additional premium: running, hot-air ballooning, kayaking, trekking, hiking, snorkelling, surfing, sailing, safari, horseback/camel riding, Segway, helicopter tours, bamboo rafting, elephant rides, land yachting, cycling, zip-lining, assault courses, banana boating, octopush, ringos, sand skiing, wakeboarding, tree canopy walks, swimming with dolphins, wind tunnel flying, zorbing, hydro zorbing, and similar activities, as long as they are not the main purpose of the trip. Activities above 5,000 metres altitude, all aerial sports (except those listed), and underwater activities at depths greater than 30 metres are expressly excluded. Coverage is extended to 5,300 metres for organised recreational tourist excursions meeting specific conditions in the Totaltravel (ESC50-S26) product. Higher-risk sports (professional competitions, motorsports, parachuting, mountaineering, boxing, etc.) require the paid sports extension.

Page 4

Section: Condiciones particulares > Actividades deportivas de turismo alternativo cubiertas

Las actividades de Turismo Alternativo cubiertas son: running, globo, kayak, trekking, senderismo, snorkel, surf, vela, safari, paseo a caballo/camello, segway, excursión en helicóptero, bamboo rafting, ruta en elefante, carrovelismo, bicicleta, tirolina...

Conditional

Pregnancy complications

Conditional

Unforeseeable complications during the first 24 weeks of gestation are covered under the medical assistance guarantee. Pregnancies and births are otherwise excluded. For the travel cancellation guarantee, serious complications or involuntary miscarriage requiring rest or hospitalisation are covered if they arise after the insurance was contracted; complications from the 7th month of gestation (28 weeks) and planned deliveries are excluded. Premature birth before 29 weeks is a covered cancellation cause.

Clause 3.1.1.7Page 43

Section: Garantías cubiertas > 3.1.1.7

Complicaciones graves en el estado del embarazo o aborto espontáneo de la ASEGURADA que, a juicio de un profesional médico, le obliguen a guardar reposo o requieran su hospitalización. Se excluyen partos y complicaciones del embarazo a partir del séptimo mes de gestación.

Covered

Private civil liability

€50K – €100K

Covers monetary compensation the insured may be required to pay for involuntary bodily injury or material damage caused to third parties, their animals or possessions during the trip, in accordance with Articles 1,902–1,910 of the Spanish Civil Code. Limits vary by tier: Totaltravel Annual Mini: 50,000€; Totaltravel Annual (standard) and Totaltravel (temporal standard): 80,000€; Totaltravel Premium: 100,000€. Limit includes court costs and judicial bonds. Excludes: motor vehicle, aircraft or vessel use; firearms use; professional, union, political or associative activities; fines; professional sports and listed amateur sports (mountaineering, boxing, parachuting, polo, rugby, archery, yachting, martial arts, motor sports).

Page 1

Section: ¿Qué se asegura?

Responsabilidad civil privada: 50.000 €.

Covered

Legal assistance abroad

€2K

Available in Totaltravel (temporal ESC50-S26) and Totaltravel Annual standard/Premium tiers. Includes: advance of criminal bail required abroad (up to 2,000€ for traffic accidents), payment of legal assistance costs incurred abroad (up to 2,000€), claims for breach of purchase contracts abroad (up to 2,000€), personalised legal advice by phone during the trip, drafting of extrajudicial letters and contracts (up to 2,000€), legal advice in proceedings for home occupancy during the trip, and will/testamentary advisory. Amounts advanced must be returned within 30 days. Not present in Totaltravel Annual Mini tier.

Clause 1.2.2Page 36

Section: Garantías cubiertas > 1.2.2. ADELANTO DEL IMPORTE DE LA FIANZA PENAL EXIGIDA EN EL EXTRANJERO

Si el ASEGURADO es encarcelado o procesado como consecuencia de un accidente de circulación ocurrido en el extranjero, el ASEGURADOR le concederá un anticipo equivalente al importe de la fianza penal exigida por las autoridades correspondientes, hasta el límite indicado en las Condiciones Particulares de la Póliza.

Covered

24/7 emergency assistance service

unlimited

All Totaltravel tiers include a 24/7 emergency telephone assistance service (phone: 910 848 794 from Spain; +34 910 848 794 from abroad). The insured must contact this service as soon as a covered event occurs, stating name, policy number, location, phone number and type of assistance needed. This contact is an essential condition for coverage. The service also includes: telemedicine (video consultation with a physician 24/7 via app, in Spanish, with electronic prescription valid in most EU countries), 'Servihelp' real-time travel alerts and 24h advisory service, and (in Totaltravel ESC50-S26) 'Servibag' luggage tracing service and 'Servifly' flight compensation claims management.

Page 8

Section: Prestación de los servicios

El número de teléfono para ponerse en contacto con el ASEGURADOR es el 910 848 794 si la llamada se realiza desde España y el +34 910 848 794 si se realiza desde el extranjero.

Key conditions

Assistance call deadline

The insured must contact the 24/7 emergency telephone assistance service immediately upon the occurrence of any covered event. In cases of hospitalisation, any costs incurred that are not duly justified or that could have been avoided — from 24 hours after admission until the insured reports the event — are excluded from coverage. For claims involving delays, robbery or civil liability, specific notification requirements apply within 7 days of becoming aware of the loss.

Unauthorized treatment

Medical and transport provisions must be arranged after agreement between the physician treating the insured and the insurer's medical team. Any medical or transport provisions requested and received by the insured unilaterally, without the insurer's knowledge or authorisation, are not covered by the policy — except in accredited emergencies or force majeure. If the insured refuses transfer at the time and under the conditions determined by the insurer's medical service, all guarantees and resulting costs are automatically suspended.

Purchase while abroad

If the insurance is contracted after the trip has already begun, a 72-hour waiting period applies from the contracting date, and coverage related to theft of insured luggage is null and void during that period. For the cancellation expenses guarantee in the Annual Multi-Trip modality, coverage activates 72 hours after contracting the insurance or booking the trip (whichever is later). In the Temporary modality, cancellation coverage is only valid if the insurance was contracted at the time of travel confirmation or within the following 7 days; otherwise it also has a 72-hour waiting period.

Chronic conditions

Chronic diseases, pre-existing or congenital conditions and their consequences suffered by the insured prior to the policy taking effect are excluded. However, in a life-threatening vital emergency resulting from an unforeseeable complication of a chronic, pre-existing or congenital disease, the insurer covers only the costs of an initial urgent care intervention within the first 24 hours following hospital admission. In Annual Multi-Trip policies, any condition suffered prior to the trip start date is excluded. For the cancellation guarantee, chronic or pre-existing conditions of all travellers that have suffered exacerbations within the 30 days prior to contracting the policy are also excluded.

Pregnancy

Pregnancies and births are excluded, except for unforeseeable complications in the first 24 weeks of gestation (covered under the medical assistance guarantee). For the travel cancellation guarantee, serious complications or involuntary miscarriage requiring medical rest or hospitalisation are covered provided they arise after the insurance was contracted; complications from the 7th month of gestation (28 weeks) and planned deliveries are excluded. Premature birth before 29 weeks is a covered cancellation cause.

Pre-existing condition exclusions

Pre-existing conditions are defined as any pathology whose symptoms began before the policy was contracted, even if a definitive diagnosis had not yet been reached. They are generally excluded from all coverage. The sole exception is a life-threatening vital emergency arising from an unforeseeable complication, for which only initial urgent care within 24 hours of hospital admission is covered. Prostheses and orthotics expenses are excluded (except crutches covered under guarantee 1.1.48 in standard/Annual tiers). Glasses and contact lenses are also excluded.

Coverage duration limit

Totaltravel (temporal modality): each trip covered for up to 93 consecutive days (365 days maximum for temporary policies; 120 days maximum for insured parties not resident in Spain). Totaltravel Annual (multi-trip annual modality): covers all trips of up to 90 consecutive days made during one year. Totaltravel Annual Mini: covers trips of up to 90 consecutive days (or as specified in the particular conditions). All other guarantees are only valid while the insured is travelling away from their habitual residence and at a distance greater than that stipulated in the kilometric franchise (25 km from the habitual residence; 15 km in the Balearic and Canary Islands). Coverage ends when the insured returns home or is admitted to a health centre within that radius.

Direct payment

Medical and transport provisions must be arranged after agreement between the treating physician and the insurer's medical team. Direct payment is available at partner facilities worldwide. The insurer reimburses only calls made to the designated assistance helpline number. Insured must contact the assistance centre as soon as a covered event occurs.

Territorial scope

Local (same country), Continental (same geographic continent, including Mediterranean rim countries), and Worldwide (different continents). Coverage ends when the insured returns home or is admitted to a health centre within 25 km of their habitual residence (15 km in the Balearic and Canary Islands).

Documents

Policy specifics

Medical repatriation and transport

Coverage for transport of ill or injured persons back to home country, including medical aircraft if necessary

Source

Trip cancellation coverage

Reimbursement of non-refundable travel costs if trip is cancelled for covered reasons

Source

Section: Elige tu seguro de viaje Totaltravel > Cancelación de viaje (opcional) e interrupción

Reembolso por cancelación de viaje (opcional) Hasta 2.500€ Hasta 5.000€ Hasta 12.000€ Número de causas de cancelación 11 35 46

Telemedicine and video consultation

Access to video consultations with doctors via the Intermundial app without charge

Source

Section: Coberturas del seguro > Asistencia 24h

En menos de 2 minutos estarás hablando con un médico sin costes y en tu idioma, estés donde estés.

Pre-existing conditions exclusion

Medical conditions existing before travel are generally not covered, except for a 24-hour vital-emergency exception for unforeseeable complications of a chronic, pre-existing or congenital condition.

SourcePage 2

Section: ¿Existen restricciones en lo que respecta a la cobertura?

En caso de urgencia vital como consecuencia de una complicación imprevisible de una enfermedad crónica, preexistente o congénita, el ASEGURADOR se hará cargo únicamente de los gastos de una primera asistencia sanitaria realizada con carácter de urgencia y dentro de las primeras 24 horas, a contar desde su ingreso en el centro hospitalario.

Prior assistance center notification required

Insured must contact assistance center before incurring major medical expenses for approval and direct billing arrangement

Source

Pregnancy and maternity coverage limitations

Pregnancy coverage is limited; only unexpected complications in first/second trimester are covered

SourceClause mPage 38

Section: Garantías cubiertas > EXCLUSIONES APLICABLES A LAS GARANTÍAS DE ASISTENCIA > ASISTENCIA PERSONAS

Embarazos y partos, salvo complicaciones imprevisibles en las primeras 24 semanas de gestación.

72-hour coverage commencement delay

Policy coverage begins 72 hours after purchase if contracted after travel begins or outside standard booking period

Source

Prosthetics and orthotics excluded

Expenses for prostheses, orthotics, eyeglasses and contact lenses are not covered

SourceClause lPage 38

Section: Garantías cubiertas > EXCLUSIONES APLICABLES A LAS GARANTÍAS DE ASISTENCIA > ASISTENCIA PERSONAS

Los gastos incurridos en cualquier tipo de prótesis y órtesis, EXCEPTO los expresamente incluidos en la cobertura 1.1.48. PAGO DE MULETAS.

Sources

Intermundial Travel insurance