Extracted from source documents

Groupama Travel insurance (Go Travel)

Underwritten by Groupama osiguranje d.d. – Podružnica Hrvatska · Croatia

travel insurance from Groupama for the Croatia market, with online purchase and 24/7 assistance.

Verified Aug 30, 2026 · Terms dated 2024-09-27Sources

Online purchase24/7 helpline

Unique selling points

A single package policy combines travel medical, accident, personal liability, baggage and trip-cancellation cover in one contract.

Families travelling with at least one child under 18 receive a 25% discount on the premium.

An annual policy option covers an unlimited number of trips abroad during the year, as long as no single trip exceeds 30 days.

A 24/7 SOS assistance line answered in Croatian coordinates emergency care through regional coordinators wherever the insured travels.

Search-and-rescue costs, including helicopter or aircraft rescue at inaccessible locations, are covered up to EUR 10,000.

Coverage limits

Covered

Medical expenses

Covered

No limit stated

The overall sum insured for necessary emergency medical treatment abroad (doctor visits, prescribed medicines, tests, hospitalization, surgery) is freely chosen by the policyholder depending on destination and needs; the T&Cs do not state a default/fixed amount.

Page 1

Section: Pokriće osiguranja

Iznose osiguranja sami birate ovisno o vašim potrebama i destinaciji putovanja.

Covered

Emergency medical treatment

Covered

No limit stated

An emergency exists when the insured's life or physical integrity is endangered, or irreparable harm could occur, including sudden illness (loss of consciousness, bleeding, acute illness) or accident requiring urgent medical assistance. The insurer always guarantees assistance in any situation of immediate danger to life, regardless of other exclusions.

Clause Članak 10.Page 5

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

Hitni slučaj postoji kada ugrožava život ili tjelesni integritet osiguranika ili može prouzročiti nepopravljivu štetu zdravlju osiguranika.

Covered

Hospitalization

Covered

No limit stated

Covers inpatient treatment costs and choice of the medical facility best suited to the insured's condition. If hospitalization extends beyond the planned end of the trip by more than 7 days and an insured family member accompanies the patient, the insurer pays hotel room costs for the accompanying person up to EUR 100 per night, for a maximum of 7 nights.

Clause Članak 10.Page 5

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

Ukoliko Osiguranik mora biti hospitaliziran u inozemstvu nakon planiranog završetka putovanja duže od 7 dana te ako ga prati osigurani član njegove obitelji, Osiguratelj će platiti troškove hotelske sobe osobe u pratnji do repatrijacije osiguranika. Osiguratelj plaća maksimalno 100 EUR po noći do maksimalno 7 noći.

Covered

Outpatient treatment

Covered

No limit stated

Covers ambulatory medical visits at the place where the insured falls ill, X-ray/scanner/laboratory diagnostics, prescribed medicines and necessary walking/medical aids that are part of treating fractures and injuries.

Clause Članak 10.Page 5

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

medicinski posjet u mjestu gdje Osiguranik oboli; lijekovi i naknada medicinskih potrepština koje prepiše liječnik; nužna medicinska pomagala i pomagala za hodanje koja čine sastavni dio liječenja slomljenih ekstremiteta i povreda, a koja prepišu liječnici; rentgen, skener i laboratorijska dijagnostika;

Covered

Emergency dental treatment

€250

Dental service solely to relieve acute toothache, excluding dentures, implants and similar replacements, for a maximum of 2 teeth, up to EUR 250 per tooth (i.e. up to EUR 500 total).

Clause Članak 10.Page 6

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

stomatološku uslugu (bez proteze, ugradnje implatanata i sl.nadomjestaka) isključivo u svrhu oslobađanja akutne zubobolje za maksimalno 2 zuba do 250 EUR po zubu

Covered

Medical transport

Covered

No limit stated

Covers transport costs by an officially approved emergency service to the nearest hospital or nearest available doctor, exceptionally including taxi transport, and transfer to a specialist clinic if medically indicated and prescribed by a doctor.

Clause Članak 10.Page 5

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

troškovi prijevoza od strane službeno odobrene hitne službe radi osiguranikovog prihvata u najbližu bolnicu ili kod najbližeg raspoloživog liječnika, iznimno i taxi prijevoz;

Covered

Medical evacuation / repatriation

50% of insured sum

If the insured's condition requires repatriation, the insurer organizes transport from the place of stay to the insured's home or to a hospital in the home country, chosen by the insurer's medical staff, with a medical escort if necessary. Total costs of this benefit are capped at 50% of the medical sum insured shown on the policy. If the insurer's doctors deem repatriation possible and the insured refuses, the insurer's services are suspended.

Clause Članak 10.Page 5

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

Ukoliko zdravstveno stanje zahtijeva repatrijaciju, organizira repatrijaciju Osiguranika od mjesta boravka do prebivališta Osiguranika ili do bolnice u domicilnoj zemlji koju odabere medicinsko osoblje Osiguratelja i po potrebi uz pratnju medicinske ekipe.

Covered

Repatriation of remains

50% of insured sum

In the event of the insured's death, the insurer organizes and covers transport of the body to the deceased's home, or covers funeral costs at the place of death, up to a limit of 50% of the medical sum insured on the policy (including coffin costs chosen with the heirs' consent).

Clause Članak 10.Page 6

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

Osiguratelj organizira i preuzima troškove prijevoza tijela od mjesta gdje je nastupila smrt do kuće pokojnika ili preuzima troškove pogreba u mjestu smrti do limita od 50% iznosa osiguranja putnog zdravstvenog osiguranja upisanog na polici osiguranja;

Covered

Search and rescue costs

€10K

Covers necessary and proven rescue costs (e.g. helicopter or aircraft rescue) incurred to save the insured's life at inaccessible locations or to provide necessary and urgent medical assistance, up to a limit of EUR 10,000.

Clause Članak 10.Page 5

Section: Opseg osigurateljeve obveze (putno zdravstveno osiguranje)

Troškove spašavanja do limita od 10.000 EUR Kod spašavanja Osiguranika helikopterom ili zrakoplovom Osiguratelj naknađuje samo nužne i dokazane troškove koji su nastali radi spašavanja života Osiguranika na nepristupačnim mjestima ili radi pružanja nužne i hitne medicinske pomoći.

Excluded

COVID-19 treatment

Excluded

Costs caused by epidemics or pandemics, pollution, or natural disasters that were already known before departure are excluded from cover.

Clause Članak 11.Page 6

Section: Isključenje osigurateljeve obveze

g) sve štete ili troškove uzrokovane epidemijama i pandemijama, zagađenjem ili prirodnim katastrofama koje su bile poznate prije polaska na put;

Conditional

Pre-existing / chronic conditions

€2.5K

Damages arising from chronic illnesses known or that should have been known at the time of concluding the insurance are generally excluded. However, if the insured has a chronic illness during the period of cover and needs urgent help due to an acute state or unexpected worsening, the insurer covers costs up to a maximum of EUR 2,500, provided the insured follows the prescribed medical instructions for that condition.

Clause Članak 11.Page 6

Section: Isključenje osigurateljeve obveze

Ako Osiguranik za vrijeme trajanja osiguranja ima neku kroničnu bolest i treba hitnu pomoć zbog akutnog stanja ili neočekivanog pogoršanja stanja, u tom slučaju Osiguravatelj pokriva troškove maksimalno do 2.500 EUR.

Optional

Winter sports cover

Optional

No limit stated

Clause GOPO 4/2023 does not set any accident or medical limit for skiing; it only insures the insured's own skis, when kept in a properly locked and closed space, against fire and certain other perils plus burglary/robbery, up to EUR 350 — an equipment limit, not a sports-accident or medical limit. Recreational skiing is not listed among the activities excluded under Art. 11(1)(t) of the T&Cs, which excludes only accidents from sport practiced on an amateur or professional basis (registered athletes competing or training); clauses GOPO 1/2023 and GOPO 2/2023 extend medical/accident cover specifically to amateur or professional sporting activity.

Clause GOPO 4/2023Page 14

Section: Posebni uvjeti putnog osiguranja > Klauzula GOPO 4/2023: Putovanje u svrhu skijanja u rekreativne svrhe

Osiguratelj pruža za skije pokriće do limita od 350 EUR za rizik požara i nekih drugih opasnosti i provalne krađe i razbojništva.

Excluded

Adventure/extreme sports cover

Excluded

Accidents arising from extreme sports, parachute jumps or similar, extreme mountaineering tours without an authorized mountain guide and those above 6,000 m altitude, expeditions and sporting activities in wild waters are fully excluded, with no clause available to buy this back.

Clause Članak 11.Page 6

Section: Isključenje osigurateljeve obveze

u) nezgode koje proizlaze iz bavljenja ekstremnim sportovima, skokova padobranom ili slično, ekstremnih planinarskih tura bez ovlaštenog planinarskog vodiča i onih iznad 6.000 m nadmorske visine, ekspedicija i sportskih aktivnosti u divljim vodama;

Conditional

Pregnancy complications

Conditional

Consequences of pregnancy or pregnancy complications are excluded, in particular elective termination, delivery and miscarriage. However, in the event of acute complications during pregnancy, the insurer covers the cost of the first medical intervention necessary to remove danger to the life of the mother and/or child.

Clause Članak 11.Page 6

Section: Isključenje osigurateljeve obveze

posljedice trudnoće ili komplikacija u trudnoći, osobito: namjerni prekid trudnoće, porod, spontani pobačaj. Ipak, u slučaju akutnih komplikacija tijekom trudnoće Osiguratelj će u okviru police naknaditi trošak prve medicinske intervencije koja je potrebna da bi se otklonila opasnost po život majke i/ili djeteta;

Optional

Personal liability

Optional

No limit stated

Optional add-on cover within the travel package for the insured's non-contractual civil liability for death, bodily injury or damage/destruction of a third party's property, worldwide during the trip except the USA, Canada, New Zealand and Australia. The sum insured is chosen by the policyholder; a per-claim deductible of EUR 100 applies (EUR 135 for damage to glasses and portable electronic devices).

Clause Članak 19.Page 9

Section: Osiguranje od odgovornosti > Opseg osigurateljeve obveze

Osiguranje privatne odgovornosti: osiguranjem je pokrivena građanskopravna izvanugovorna odgovornost Osiguranika, za štetu zbog smrti, ozljede tijela ili zdravlja te oštećenja ili uništenja stvari treće osobe;

Legal assistance

No limit stated

Not mentioned as a separate benefit in the reviewed T&Cs or IPID for this product.

Covered

24/7 assistance line

Covered

A 24-hour SOS telephone line (in Croatian) must be called whenever the potential cost of an insured medical event exceeds EUR 1,000. The insured provides name, date of birth, policy number, country/city and phone number; the centre contacts a regional coordinator and arranges the necessary level of healthcare.

Section: SOS asistencija 24/7

U slučaju hitnog zdravstvenog događaja ili kada očekivani troškovi liječenja prelaze 1.000 EUR, potrebno je odmah kontaktirati SOS centar dostupan 24 sata dnevno. Prilikom poziva potrebno je navesti ime i prezime, broj police, državu i grad u kojem se nalazite te kontakt telefon. Stručni tim organizirat će potrebnu medicinsku pomoć i koordinirati liječenje.

Key conditions

Assistance call deadline

The 24-hour SOS line must be called for any emergency medical case where the potential cost exceeds EUR 1,000. Otherwise, the insured must contact the insurer no later than 5 days after the insured event occurred, except in unforeseen circumstances or force majeure.

Unauthorized treatment

If prior approval of the emergency service was not obtained and the relevant circumstances cannot later be clarified, care costs are reimbursed only up to a maximum of EUR 1,000.

Purchase while abroad

The insurance contract can only be concluded before the trip begins; it is not possible to buy the policy after travel has already started.

Chronic conditions

Chronic illnesses and their known consequences are excluded, including conditions treated within the six months before the start of cover, except where medical help is needed to save the insured's life or relieve acute pain; acute worsening of a known chronic condition during the trip is covered up to EUR 2,500 if prescribed treatment is followed.

Pregnancy

Pregnancy-related costs (elective termination, delivery, miscarriage) are excluded; only the first medical intervention needed to eliminate danger to the life of the mother and/or child during acute pregnancy complications is covered.

Pre-existing condition exclusions

Illnesses or conditions that existed, were known, or should have been known at the time of concluding the insurance, and illnesses treated in the six months prior, are excluded from cover, except for life-saving or acute-pain-relief intervention.

Coverage duration limit

A single-trip policy can be taken out for 1 to 365 days, as stated on the policy. An annual travel policy covers an unlimited number of trips during the year, provided no individual trip exceeds 30 days.

Direct payment

If the insured follows the SOS centre's instructions, they generally do not need to pay medical costs abroad themselves. Where costs up to EUR 1,000 were paid by the insured personally, the claim together with supporting medical documentation must be submitted to Groupama upon return to Croatia; if prior approval from the emergency service was not obtained and circumstances cannot later be clarified, care costs are reimbursed only up to a maximum of EUR 1,000.

Territorial scope

Cover applies for all countries listed on the policy, except the country where the insured has permanent residence or entitlement to public healthcare, and the country of the insured's own citizenship. Worldwide medical cover excludes Belarus, Crimea, Donetsk and Luhansk, the Kherson and Zaporizhzhia regions, Iran, North Korea, Russia, Venezuela, Myanmar, Afghanistan and Syria; private liability cover additionally excludes the USA, Canada, Australia and New Zealand. Basic medical cover does not apply to domestic (Croatia) trips; for foreign visitors, cover is arranged for the territory of Croatia, including excursions abroad that are part of a booked package tour.

Documents

Policy specifics

Accident coverage

Coverage for personal injury resulting from accidents during travel

SourcePage 2

Section: Osiguranje od posljedica nesretnog slučaja (nezgode)

Osiguranjem od posljedica nesretnog slučaja (nezgode) pokrivena je: • smrt uslijed nezgode i • prijelom kostiju

Baggage coverage

Coverage for lost or damaged luggage during travel

Source

Section: Dodatne pogodnosti putovanja

osiguranje prtljage od gubitka, krađe ili oštećenja,

Trip cancellation coverage

Coverage for financial losses due to trip cancellation or change of plans

SourcePage 2

Section: Osiguranje otkaza putovanja

Pruža zaštitu ako ste zbog nepredvidivih okolnosti prisiljeni otkazati ili prekinuti ugovoreno putovanje. Groupama će isplatiti 90% iznosa koji je zadržala putnička agencija ako nastane slučaj.

Medical emergency assistance

24/7 emergency medical assistance and coordination of health services abroad

Source

Section: Asistencija 24 sata dnevno

Uz GO TRAVEL na raspolaganju vam je međunarodna SOS asistencija 24 sata dnevno.

Maximum entry age

Only individuals up to a maximum entry age of 75 years may be insured; mentally ill persons and persons fully deprived of legal capacity cannot be insured under this product.

SourceClause Članak 8.Page 4

Section: Putno zdravstveno osiguranje > Osiguranik

Osigurateljna zaštita vrijedi samo za Osiguranike koji su navedeni na polici i za koje je plaćena premija osiguranja, osim duševno bolesnih osoba i osoba potpuno lišenih poslovne sposobnosti. Osigurati se mogu osobe maksimalne pristupne dobi od 75 godina.

Deductibles (excess)

Per-claim deductibles apply on certain covers: EUR 100 for private liability claims (EUR 135 for glasses and portable electronic devices), and EUR 50 for damage to baggage carried by the insured.

SourceClause Članak 23.Page 10

Section: Osiguranje od odgovornosti > Iznos osiguranja i sudjelovanje Osiguranika u šteti (franšiza)

U svakoj šteti Osiguranik sudjeluje s iznosom franšize u visini od od 100 EUR. ... Kod šteta nastalih na naočalama i prijenosnim elektroničkim uređajima ... Osiguranik u svakoj šteti sudjeluje s odbitnom franšizom u visini od 135 EUR.

Sports activities coverage distinction

Different coverage conditions for amateur sports vs. professional sports activities

SourceClause GOPO 1/2023Page 13

Section: Posebni uvjeti putnog osiguranja > Klauzula GOPO 1/2023: Amatersko bavljenje sportom

Za razliku od članka 11. stavka (1), točke t) Uvjeta putnog osiguranja GO TRAVEL 1803-0224, ukoliko je ugovoreno pokriće putnog zdravstvenog osiguranja... osigurateljnim pokrićem obuhvaćeno je amatersko bavljenje sportom.

Pre-existing condition exclusion

Coverage excludes illnesses or conditions diagnosed before the insurance contract begins

SourceClause Članak 32.Page 12

Section: Osiguranje otkaza putovanja > Isključenja osigurateljeve obveze

bolesti koje su nastupile prije početka osiguranja ili čiji su znakovi u tom trenutku već bili prepoznatljivi;

SOS center claim notification requirement

Insured cases must be reported to 24-hour SOS center with specific information requirements

Source

Section: SOS asistencija 24/7

Prilikom poziva potrebno je navesti ime i prezime, broj police, državu i grad u kojem se nalazite te kontakt telefon.

Immediate notification requirement for trip cancellation

Travel agencies must be notified immediately about cancellation; insurance claim within 30 days

SourceClause Članak 34.Page 13

Section: Osiguranje otkaza putovanja > Prijava osiguranog slučaja

Osiguranik je obvezan u roku od 3 (tri) radna dana po nastanku nekog od razloga za otkaz putovanja navedenih u članku 33. ovih Uvjeta otkazati putovanje kod putničko-turističke tvrtke s kojom je zaključio ugovor o putovanju...

Self-paid medical expenses reimbursement limit

Medical expenses up to EUR 1,000 that the insured paid themselves can be claimed after return to Croatia

SourceClause Članak 12.Page 7

Section: Ostvarivanje prava iz osiguranja

Ako ste sami podmirili neke troškove po zdravstvenom osiguranju (do 1.000 EUR), molimo Vas da po povratku u Hrvatsku prijavite štetu Osiguratelju sa svom pripadajućom zdravstvenom dokumentacijom.

Notification deadlines for trip cancellation

For trip cancellation claims, the travel agency (or accommodation/transport provider) must be notified within 3 working days of the reason for cancellation arising; the insurer must be notified in writing within 15 working days of that same reason arising; and the full claim with supporting documents must reach the insurer within 30 days of the trip's planned start date.

SourceClause Članak 34., Članak 35.Page 13

Section: Osiguranje otkaza putovanja > Prijava osiguranog slučaja

Osiguranik je dužan, najkasnije u roku 30 dana od dana kada je putovanje prema planu trebalo započeti, podnijeti osiguratelju odštetni zahtjev zajedno sa sljedećim dokumentima...

Sources