AWP France SAS, trading as Allianz Travel (Allianz Voyage)

Assistance call deadline

The reviewed sources do not state an exact deadline to contact the assistance platform; travelers are expected to contact the 24/7 medical assistance service promptly in case of emergency abroad.

Unauthorized treatment

Full exclusions, limits and reimbursement conditions for medical costs are set out in the General Terms and Conditions (CG); the reviewed pages do not detail a specific penalty for unauthorized treatment.

Purchase while abroad

The optional cancellation cover must be purchased on the day the trip is booked or within 48 hours; the reviewed sources do not address purchasing the base policy after departure while already abroad.

Chronic conditions

Conditions arising from or related to pre-existing illness/health issues are generally excluded, notably for the cancellation guarantee; the reviewed sources do not give further detail specific to chronic diseases.

Pregnancy

The reviewed sources do not detail specific pregnancy-related exclusions or coverage beyond the general pre-existing condition exclusion applied to the cancellation guarantee.

Pre-existing condition exclusions

Conditions arising from or related to illness/health issues existing before departure are generally not covered, particularly affecting the cancellation guarantee and certain medical scenarios.

Coverage duration limit

The Vacances policy covers leisure trips of less than 2 months (61 days) in France or abroad; longer trips require the separate Long-Term Travel (Voyage Long Séjour) product.

Medical expenses coverage limit

Medical and emergency hospitalization expenses abroad covered up to EUR 300,000 (or higher limits by destination: USD 300,000 for USA/Canada)

Trip cancellation coverage

Optional coverage providing reimbursement of non-refundable trip expenses up to EUR 8,000 per person when unable to travel due to covered event

Medical repatriation

Organization and coverage of emergency repatriation to home country or suitable hospital

Quarantine extension costs

Coverage of additional expenses resulting from mandatory trip extension due to quarantine requirements (epidemic/pandemic-related)

Traveler teleconsultation service

24-hour remote access to French-speaking medical professional for consultation

Maximum trip duration covered

Vacation insurance covers leisure trips of less than 2 months (61 days) in France or abroad

Trip purpose limitation

Coverage applies only to leisure trips (vacations, weekend breaks, cruises, accommodation) outside the insured person's permanent residence

Geographic exclusions

Cancellation guarantee applies worldwide except North Korea

Medical expense deductible

EUR 30 deductible per person applied to emergency medical and hospitalization expenses claims

Pre-existing conditions exclusion

Conditions arising from or related to illness/health issues existing before trip departure are generally not covered (for cancellation benefits and certain medical scenarios)

High-risk sports activities exclusion

Certain high-risk or competitive sports not covered, including: kitesurfing, bobsleigh, ski jumping, mountaineering above 3,000m, spelunking, hang-gliding, paragliding, skydiving, participation in competitions

Cancellation option subscription timing

Cancellation option must be subscribed on the day of trip reservation or within maximum 48 hours after booking

Epidemic and pandemic coverage

Medical expenses and trip extension costs are covered for illnesses related to epidemics/pandemics (including COVID-19); cancellation covered if insured tests positive or is quarantined