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AXA

Jun 2, 2026

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Baloise

Jun 2, 2026

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DKV Luxembourg

Jun 2, 2026

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Europ Assistance

Jun 2, 2026

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Overview
Insurer
AXA Assurances Luxembourg S.A.Baloise Assurances Luxembourg S.A. / Baloise Vie Luxembourg S.A.DKV Luxembourg S.A.Europ Assistance Luxembourg S.A.
Online purchase
NoNoYesYes
24/7 helpline
YesYesYesYes
Starting price
€1
Billing basis
annualper_tripper_tripannual
Unique selling points
  • Medical expenses abroad reimbursed up to EUR 150,000 per insured, significantly above the typical EUR 30,000–75,000 market range, complementary to social security.
  • AXA Assistance can advance medical costs abroad (including hospitalisations) so the insured does not need to pay out of pocket upfront in an emergency.
  • Comprehensive worldwide coverage—including repatriation of remains, family members' return, and pet repatriation—all managed by a dedicated 24/7 AXA Assistance medical team.
  • The travel option bundles trip cancellation, baggage cover, medical expenses, search & rescue and legal assistance abroad in a single add-on to the OptiHome home insurance, offering year-round worldwide protection.
  • Criminal bail bond advance of up to EUR 13,000 and lawyer's fees advance of up to EUR 1,300 in case of road accident abroad, providing meaningful legal protection at no additional cost within the travel option.
  • Medical expenses covered up to €500,000 — significantly above the basic market minimum — across three selectable coverage tiers (Classic, Comfort, Privilege).
  • Fully modular product: policyholders freely combine up to four independent components (medical assistance, vehicle assistance, cancellation, luggage) without being forced into a bundled package.
  • Repatriation to Luxembourg and 24/7 medicine delivery service are included as standard in the travel assistance component, with no stated monetary cap on medical transport.
  • Available as either a single-trip policy or an annual contract, providing maximum flexibility for occasional and frequent travellers alike.
  • COVID-19 illness is explicitly named as a covered reason for trip cancellation, setting the product apart from basic travel insurance offerings.
  • Comprehensive medical coverage up to 100% of all outpatient, inpatient, and dental costs abroad within a EUR 30,000 cap per trip, with a separate EUR 30,000 repatriation cap.
  • 24/7 customer assistance service with direct hospital billing abroad — DKV settles reimbursable hospital costs directly with the foreign provider, eliminating out-of-pocket advances for hospitalizations.
  • Single-room hospital accommodation is included as standard, and accommodation costs for a parent accompanying a hospitalized child under 13 are also covered.
  • Emergency dental treatment — including pain-relief, fillings, and provisional dentures — is covered up to 100% even when compulsory health insurance does not intervene, a benefit many travel policies exclude.
  • Quick online subscription via the LALUX easyAPP with instant written confirmation serving as the policy certificate, and premium as low as EUR 0.75 per person per day for ages 0–69.
  • Medical expenses abroad covered up to EUR 1,250,000 per person per event — one of the highest limits available for an annual travel assistance product in Luxembourg.
  • All transport/repatriation decisions are managed and fully funded by Europ Assistance's in-house 24/7 medical team, with no monetary cap on repatriation costs.
  • Official search and rescue costs up to EUR 5,000 are included for ski accidents (on-piste and off-piste with accredited instructor), at no extra premium.
  • Vehicle breakdown assistance (towing, spare parts dispatch, repatriation of vehicle and passengers) can be bundled with the annual travel policy as an optional add-on for Luxembourg-registered vehicles.
  • Comprehensive household and home-assistance benefits are included as standard: locksmith reimbursement up to EUR 62, emergency hotel up to EUR 65/night, and utility vehicle hire up to EUR 250 for home disaster situations.
IPID
Not availableIPIDIPIDIPID
Terms & conditions
Coverage
Medical expenses
Optional€500,000€30,000€1,250,000
Medical transport
Optionalunlimited€30,000Covered
COVID-19 treatment
The policy explicitly excludes all costs related to the fact that the insured cannot travel or chooses not to travel because the Ministry of Foreign Affairs (or any equivalent governmental body in another country) advises against travel due to a pandemic. General medical expenses abroad (which could include COVID-19 treatment if contracted during travel) may be covered under the medical expenses section up to EUR 150,000; however, pandemic-related travel disruptions and epidemic-related cancellations are explicitly excluded.CoveredExcludedCOVID-19 is not explicitly mentioned in the policy. However, if COVID-19 illness meets the general conditions (unforeseen illness without prior known history), medical expenses abroad may be covered under the standard medical expenses clause (art. 2.11) up to EUR 1,250,000. Pre-existing or known conditions are excluded.
Personal liability
ExcludedOptionalNot offeredExcluded
Emergency dental
OptionalCovered€30,000€125
Search & rescue
OptionalOptional€5,000
Legal assistance
OptionalExcludedNot offered€13,750
Emergency medical treatment
Optional€500,000€30,000€1,250,000
Hospitalization
OptionalCovered€30,000€1,250,000
Outpatient treatment
OptionalCovered€30,000€1,250,000
Medical evacuation
Optionalunlimited€30,000Covered
Repatriation of remains
OptionalCovered€30,000Covered
Pre existing conditions
Relapses of pre-existing diseases are covered for the cancellation guarantee, provided such relapses were not the subject of a medical finding in the month preceding the subscription of the guarantee. However, for the assistance guarantee, chronic diseases that have caused neurological, respiratory, circulatory, blood or renal alterations are excluded. Relapses and convalescence of all conditions revealed, not yet consolidated and being treated before the departure date and presenting a real risk of rapid worsening, are also excluded. Ongoing treatments and non-consolidated convalescence states are excluded.ExcludedExcludedExcluded
Winter sports cover
Ski accidents on marked slopes are covered: AXA Assistance covers toboggan transport costs down the slope (on presentation of original receipt, to be reported within 72 hours of accident). If the insured is hospitalised for more than 24 hours or repatriated by AXA Assistance, the ski lift pass is reimbursed pro-rata for unused time up to EUR 125 maximum. However, ski accidents occurring on off-piste areas without an authorised guide are excluded.OptionalRecreational winter sports are covered under the general medical cover as they are not explicitly excluded. Professional sporting competitions are excluded (Art. 12p of GTC). Accidents during motor vehicle races in which the insured participates as a competitor or assistant are also excluded (Art. 12q of GTC).€5,000
Adventure sports cover
ExcludedExcludedAmateur/recreational adventure sports are covered under the general medical cover as they are not explicitly excluded. Professional sporting competitions and motor vehicle races are excluded (Arts. 12p–12q of GTC). Intentional acts and alcohol/drug-related accidents are also excluded.Excluded
Pregnancy complications
For the trip cancellation guarantee: pregnancy complications or disorders of the insured or a family member up to the 2nd degree, including premature birth before the 33rd week of pregnancy, are a covered cancellation event. Pregnancy of the insured is also covered for cancellation when the trip was planned during the last 3 months of pregnancy and the pregnancy was not known at the time of the travel reservation. For the assistance guarantee, pregnancy states beyond the 26th week and voluntary terminations of pregnancy are excluded from the personal assistance exclusions.Pregnancy-related complications may be covered as an emergency medical event arising suddenly during travel. Coverage depends on the circumstances; routine pregnancy care and planned delivery abroad are not covered. Specific conditions apply.Acute and unforeseeable pregnancy complications are covered, including premature births before the end of the 32nd week of pregnancy and miscarriages. Medically necessary care for the premature baby is also covered. Pre-known pregnancies, voluntary terminations, sterilization, normal childbirth, and postnatal care are excluded (Art. 12h of GTC).Pregnancy beyond 28 weeks is excluded for air travel unless written authorisation is provided by the treating gynaecologist and confirmed by the airline's doctor. Pregnancy complications below 28 weeks that are unforeseen and without prior history may be covered under the standard medical expenses clause. Routine maternity and preventive care are excluded.
Key conditions
Assistance call deadline
The insured must contact AXA Assistance at the time the event occurs (at the latest as soon as possible). Any services not requested at the time of the event, or arranged without AXA Assistance's agreement, do not give rise to reimbursement or indemnity after the fact. Exception: search and rescue costs abroad, ski accident transport costs, and non-hospitalisation medical expenses (up to 2 visits per year with medical certificate).In the event of an emergency abroad, the insured must contact Baloise Assistance as soon as possible to authorise and coordinate medical transport or repatriation. Failure to obtain prior authorisation may affect coverage of unauthorised treatments or transport costs.In the event of hospitalization, the insured must notify DKV within 3 days by telephone (+352 42 64 64 1) or email (assistance@dkv.lu). Failure to do so means DKV is not obligated to reimburse. If notification is received late, DKV is only obligated to pay from the day it was informed (Art. 13a of GTC).The insured must call Europ Assistance as soon as possible in the event of a claim (except force majeure) so that assistance can be optimally organised and guaranteed expenses authorised. For hospitalisation abroad, notification must be made the same day or within 48 hours at the latest. Any transport/repatriation for medical reasons must be preceded by the agreement of Europ Assistance's medical team; a certificate from the local treating doctor alone is insufficient.
Purchase while abroad
The Option Voyage must be subscribed before travel. Trips reserved before the subscription date and departing less than one month after the effective date are excluded from the cancellation guarantee. The guarantee cannot be taken out while already abroad; no mention of post-departure purchase is found in the policy terms.The Baloise Travel insurance must be taken out before departure. It can be subscribed for a single occasional trip or as an annual contract. No information was found in official sources confirming the ability to purchase while already abroad.The insurance contract must be taken out before crossing the border for the foreign country. Coverage does not take effect before the contract is concluded, the premium is paid, and the insured is abroad. It is not possible to take out the policy once already abroad (Art. 6 of GTC).The policy must be in force before the insured event occurs. Coverage takes effect from the date specified by the policyholder in the particular conditions, provided the premium is paid no later than the day before that date. Benefits cannot be claimed for events that occurred before the policy's effective date.
Chronic conditions
Chronic diseases that have caused neurological, respiratory, circulatory, blood or renal alterations are excluded from personal assistance. Relapses and convalescence of all conditions revealed, not yet consolidated and being treated before the departure date and presenting a real risk of rapid worsening are excluded. Ongoing treatments and non-consolidated convalescence states are excluded from assistance.Chronic or mental illness is generally excluded from coverage; however, Baloise Assistance does intervene when the event consists of a sudden acute crisis arising from such a condition. Routine treatment or foreseeable care related to known chronic conditions is not covered.Treatment for chronic conditions for which it was medically established before departure that treatment would be required during the normal course of the trip (e.g. dialysis) is excluded. Reimbursement of long-term medications required before departure is also excluded. Exception applies only if the trip was taken following the death of a spouse or first-degree relative (Art. 12b of GTC).Pre-existing pathological conditions known before departure are excluded. Relapses or aggravations of an illness or pathological condition established before the trip are also excluded. Only a first manifestation of depression or mental illness may be eligible for coverage.
Pregnancy
For the cancellation guarantee: pregnancy complications or disorders (including premature birth before the 33rd week) of the insured or a family member up to the 2nd degree are covered. Pregnancy of the insured is covered for cancellation when the trip was planned during the last 3 months of pregnancy and the pregnancy was not known at the time of reservation. For the assistance guarantee: pregnancy beyond the 26th week and voluntary terminations of pregnancy are excluded.Routine pregnancy care and planned deliveries abroad are not covered. Sudden pregnancy complications arising unexpectedly during travel may be treated as an emergency medical event. Policyholders should verify specific conditions with their agent before travel.Expenses related to a pregnancy known before departure, voluntary termination, sterilization, miscarriage (unless qualifying as acute unforeseen complication), normal childbirth, and postnatal care are not covered. Acute and unforeseeable pregnancy complications are covered, including premature births before week 32 and miscarriages qualifying as unforeseen complications. Medically necessary care for the premature newborn is also covered (Art. 12h of GTC).Pregnancy beyond 28 weeks is excluded for air travel unless written authorisation has been obtained from the treating gynaecologist and confirmed by the airline's doctor. Routine maternity care, periodic check-ups, and preventive care are excluded.
Unauthorized treatment
Medical expenses incurred under the private regime (rather than public regime) are only covered if technical and medical imperatives justify it and AXA Assistance medical team has given prior approval. Any services organised without AXA Assistance's prior agreement are not reimbursed, except in the specific exceptions listed (non-hospitalisation medical care, ski accident transport, search and rescue). The insured who refuses to follow AXA Assistance physicians' decision expressly releases AXA Assistance from all liability.Medical interventions and transport arranged without prior authorisation from Baloise Assistance may not be reimbursed or may be subject to reduced coverage. The insured must take all necessary measures to limit damage and notify the insurer within 8 days of the incident.If treatment or other acts exceed what is medically necessary, DKV may reduce its benefits to an appropriate amount. If costs are manifestly disproportionate to services rendered, DKV is not required to reimburse. DKV only supplements statutory health insurance, accident insurance, and pension insurance – it reimburses only the costs exceeding statutory benefits (Art. 11 of GTC).If the insured does not comply with their obligations (especially contacting Europ Assistance promptly or following recommended solutions), Europ Assistance may reduce the contractual benefit proportional to its prejudice, or decline the benefit entirely and claim full reimbursement of costs if the breach was fraudulent.
Pre existing conditions
For the cancellation guarantee, relapses of pre-existing diseases are covered provided they were not the subject of a medical finding in the month preceding subscription of the guarantee. For the assistance guarantee, chronic diseases with neurological, respiratory, circulatory, blood or renal alterations are excluded, as are relapses and ongoing treatments not yet consolidated before departure.Pre-existing medical conditions are among the standard exclusions. Coverage may apply to an acute sudden crisis arising from a known condition, but planned or foreseeable treatments related to pre-existing conditions are excluded.Treatment for pre-established medical conditions that were known to require treatment abroad before departure is excluded. The exclusion applies to any condition where treatment abroad was medically established as necessary before the start of the trip. An exception exists for travel following the death of a spouse or first-degree relative (Art. 12b of GTC).Known pathological conditions prior to departure are explicitly excluded from all coverage. The illness or accident giving rise to a claim must have an unpredictable character and no known prior history ("caractère imprévisible et sans antécédents connus").
Coverage duration limit
The assistance guarantee is limited to trips of a maximum of 90 consecutive calendar days. Events occurring after this period do not give rise to any guarantee. The guarantee is not acquired when the insured decides to undertake travel despite an official statement by the Ministry of Foreign Affairs advising against travel to a country in a state of unrest, riots, wars or civil wars.The policy can be taken out for a single trip or on an annual basis. No explicit maximum trip duration per journey was found in available sources for the annual contract; the specific limits are defined in the Special Conditions. Single-trip policies end on the date specified in the policy schedule.The insurance must be taken out for a minimum of seven (7) days per person. The maximum coverage period is 99 days. The contract ends automatically on the expiry date with no automatic renewal. If the insured cannot be transported due to illness or accident at the end of the contract, coverage is extended without additional premium for the same number of days as the original insured period, up to a maximum of 28 days (Arts. 5 and 7 of GTC).Under the Annuel contract, each stay abroad is covered for a maximum of 3 consecutive months. Beyond 3 months, only events occurring during the first 3 months are covered. An extension by monthly periods is possible on request and against additional premium, which must be requested and paid before the 3-month period expires.
Proof and next steps
Direct payment policy
AXA Assistance can advance medical expenses abroad (particularly for hospitalisations). Reimbursement of medical costs not covered by social security is made upon the insured's return to Luxembourg, after presenting original supporting documents and after recourse to the social security and/or any supplementary health insurance scheme. For non-hospitalisation medical expenses, reimbursement is made after the fact (up to 2 visits per year without prior authorisation).Baloise Assistance coordinates and organises medical transport, repatriation and hospitalisation directly; costs are generally advanced or settled by the insurer via the assistance provider, subject to prior authorisation. Claims must be reported within 8 days of the incident.DKV Luxembourg settles reimbursable costs directly with the hospital abroad (Art. 11.5d of GTC). For outpatient and dental claims, the insured must first submit invoices to the compulsory health insurer, then send copies with the reimbursement proof to DKV Luxembourg.Europ Assistance organises and directly covers transport/repatriation costs and can advance hospitalisation costs to the hospital on request. For medical expenses paid abroad, reimbursement is made after mutual/health insurance intervention on presentation of original receipts. Expenses below EUR 12 are not reimbursed.
Last verified
Jun 2, 2026Jun 2, 2026Jun 2, 2026Jun 2, 2026