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Europ Assistance SA / Europ Assistance France

Europ Assistance SA / Europ Assistance France · France

Founded 1963Paris, France (operations centre in Saint-Denis)Last verified Aug 29, 2026

Overview

Founded in France in 1963, Europ Assistance is the pioneer of personal assistance and travel insurance, operating in over 200 countries through a network of 750,000 approved partners and 57 assistance centres, covering travel, health, home, automotive and senior care services; it is a wholly-owned subsidiary of the Generali Group and in 2026 began rebranding internationally as "Redion".

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Company details

Parent group: Assicurazioni Generali (rebranded globally as "Redion" in 2026)
Regulator: Autorité de Contrôle Prudentiel et de Résolution (ACPR)
Phone: +33 1 41 85 93 65
Email: [email protected]

Official website

Products from Europ Assistance SA / Europ Assistance France

Motor

Car Assistance (Breakdown/Towing)

Roadside assistance, towing, replacement vehicle and mechanical breakdown cover for private and professional vehicles.

Health

Senior telecare / home alarm assistance (Géoveille, Domveil Plus)

24/7 telecare service for seniors and people with reduced mobility, via a home alarm unit, pendant/bracelet with fall detector, or mobile GPS device.

Liability

Vacation-rental civil liability insurance

Covers bodily injury or property damage caused by the policyholder during a seasonal rental, up to €4,500,000.

Travel

Évasio Escapade (short-stay travel insurance)

Short-trip travel insurance (1 to 6 days) covering cancellation, missed/delayed flight, medical expenses and baggage.

Évasio Annuel (annual multi-trip travel insurance)

Annual multi-trip travel insurance covering all trips under 90 days for a year, including medical expenses, repatriation and baggage.

Évasio PVT & Grand Voyage (long-stay/working-holiday insurance)

Insurance for long stays and Working Holiday Programs (PVT/WHV) of up to 12 months, covering medical expenses, repatriation and liability.

Vacation rental insurance (Assurance villégiature)

Covers cancellation costs and issues related to renting a house, apartment or chalet for a weekend, week or month.

Professional mission insurance

Assistance and insurance solution (medical repatriation, medical expenses, early return, baggage, personal liability) for business trips in France or abroad, for missions up to 180 days.

Baggage insurance

Optional/included guarantee reimbursing loss, theft or damage of luggage during a trip.

Personal accident insurance (travel)

Personal accident cover included in the multi-risk travel packages, compensating bodily injury sustained during the trip.

Financial

Bank Card Assistance Insurance (Mastercard/Visa card claims)

Claims and assistance management platform for travel insurance benefits embedded in partner bank cards (Crédit Agricole, LCL, Amex, Fortuneo, Mastercard, Visa).

Other

Senior Teleassistance (La Téléassistance / Redion Téléassistance)

24/7 alarm-button teleassistance service for elderly or fragile people, with GPS pendant/medallion devices such as GÉOVEILLE and DOMVEIL.

Regulatory updates

Europ Assistance SA is supervised by the ACPR (identifier 220982, subject to Solvency II) and recently obtained an ACPR licence extension allowing it to conduct surety/guarantee ("caution") operations. In 2026, the Generali group announced that Europ Assistance is rebranding internationally as "Redion", merging with Generali Employee Benefits; this is described as a name and branding change only, with no impact on existing contracts, guarantees or regulatory status.

Reputation and reviews

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Travel insurance

travel insurance from Europ Assistance for the France market, with online purchase and 24/7 assistance.

Last verified Aug 29, 2026

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