Croatia insurance market
The Croatian insurance market posted EUR 1.92 billion in gross written premiums in 2024, a 9.9% year-on-year increase, according to HANFA's annual report. The market is heavily skewed toward non-life business, which accounted for 82.57% of total premiums (EUR 1.59bn), while life insurance contributed 17.43% (EUR 335.1 million). Motor third-party liability (MTPL) is the largest non-life class with EUR 573 million in 2024, followed by motor own-damage (EUR 297 million) and property insurance (EUR 294 million). As of end-2024, 14 insurance companies were licensed and operating in Croatia. The market is supervised by HANFA (Croatian Financial Services Supervisory Agency), established in 2005. Claims paid in 2024 reached EUR 1.3 billion, up 8.3% year-on-year. Croatia adopted the euro in January 2023, eliminating currency risk for the sector. The market has recorded consistent annual premium growth since 2020, driven by motor and property line price corrections and an expanding vehicle fleet.
Generated by: Claude Sonnet 4.6
Reviewed by: Desislava Tsvetkova
Active insurers
14
Last reviewed
Apr 30, 2026
Country market
Available products
Insurer directory
Active insurers
Insurers currently active in Croatia.
Gross written premium (EUR m)
Market share
Croatia osiguranje d.d.
Zagreb, Croatia
Croatia osiguranje is the largest and oldest insurance company in Croatia, founded in 1884, and a market leader with a broad portfolio of life and non-life insurance products serving private and business clients. Since 2014 it is a member of the Croatian Adris grupa conglomerate.
EUR 489.5m (2024)
EUROHERC osiguranje d.d.
Zagreb, Croatia
EUROHERC osiguranje d.d. is the first privately owned insurance company in Croatia, founded in 1992 with private capital of Croatian citizens. It is the second-largest non-life insurer in Croatia by market share and is a member of the Agram Concern. The company specialises in motor, property, travel and liability insurance, operating through an extensive branch and sales network in Croatia, Austria and Italy.
EUR 246.7m (2024)
ADRIATIC OSIGURANJE d.d.
Zagreb, Croatia
ADRIATIC osiguranje d.d. is one of the leading non-life insurance companies in Croatia, formerly known as Jadransko osiguranje d.d. A member of the Agram Group, it offers a portfolio of over 150 insurance products for private and corporate clients, operates more than 500 sales points nationwide, and holds approximately 12.6% market share in the Croatian insurance market as of 2025.
EUR 244.7m (2024)
Allianz Hrvatska d.d.
Zagreb, Croatia
Allianz Hrvatska d.d. is one of Croatia's leading insurance companies, present since 1999 when German Allianz together with Zagrebačka banka acquired the former Adriatic osiguranje. The company offers a broad portfolio of life, non-life, health, motor, travel, property, and pet insurance products, and also operates pension funds and asset management through its strategic partnership with Zagrebačka banka.
EUR 222.7m (2024)
Wiener osiguranje Vienna Insurance Group d.d.
Zagreb, Croatia
Wiener osiguranje Vienna Insurance Group d.d. is one of the leading insurers in the Croatian market, offering a comprehensive portfolio of life and non-life insurance products. Part of the Vienna Insurance Group, it operates through more than 70 sales offices across Croatia with over 600 employees. The company was established in Croatia in September 1999 and has grown through several mergers and acquisitions, including Kvarner osiguranje, Helios VIG, and Erste osiguranje VIG.
EUR 151.5m (2024)
GENERALI OSIGURANJE d.d.
TRIGLAV OSIGURANJE d.d.
Market overview
Market numbers
Total premiums
EUR 1.92bn
Annual growth
+9.9%
Insurance penetration
2.07%
Active insurers
14
Population
3,866,200
Registered vehicles
2,551,920
Total premiums (EUR bn)
Annual growth (%)
Non-life share / Life share
Market notes
Important news
Dec 23, 2025
HANFA grants Wiener osiguranje VIG licence to conduct non-life reinsurance
At its 56th session on 23 December 2025, HANFA's Supervisory Board granted Wiener osiguranje Vienna Insurance Group d.d. authorisation to carry out reinsurance business in the non-life insurance group, expanding its licensed activities beyond direct insurance.
Why it matters
Expands Wiener's business model in Croatia, enabling it to accept risk ceded by other Croatian insurers and compete in the domestic reinsurance segment previously inaccessible to it.
Dec 23, 2025
HANFA adopts new Regulation on qualitative investment requirements for insurers
At the 56th session on 23 December 2025, HANFA adopted the Regulation on qualitative investment requirements for insurance and reinsurance companies, updating investment governance rules for Croatian insurers in line with Solvency II delegated acts and EIOPA guidelines.
Why it matters
Updates the prudential investment framework for all Croatian insurers, which may require rebalancing of investment portfolios and improved documentation of the prudent person principle application.
Jun 5, 2025
Croatia osiguranje General Assembly approves EUR 45.77 million dividend from 2024 profit
On 5 June 2025 the General Assembly of Croatia osiguranje d.d. approved payment of a dividend of EUR 106.52 per share (both ordinary and preferred) from 2024 net profit, totalling EUR 45.77 million, reflecting strong profitability of the market leader in the 2024 financial year.
Why it matters
Confirms Croatia osiguranje's strong financial performance and shareholder returns, reinforcing Adris Group's strategy of extracting value from its dominant insurance subsidiary while funding digital and healthcare expansion.
Dec 13, 2024
Croatian Parliament adopts amendments to the Insurance Act (NN 152/24)
On 13 December 2024 the Croatian Parliament adopted the Act amending the Insurance Act (NN 152/24), entering into force in late December 2024 (Article 15 effective 17 January 2025). The amendments transpose DORA ICT risk requirements into Solvency II provisions, extend HANFA's ability to conclude mutual recognition agreements for actuaries with third-country regulators, align voluntary health insurance oversight with the health ministry, and harmonise third-country insurer entry conditions with EU insurer rules.
Why it matters
The first major Insurance Act amendment since 2022; it elevates ICT resilience requirements for all insurers under DORA and tightens health insurance product oversight, with broad impact on insurer governance and cross-border operations.
Nov 22, 2024
HANFA orders Groupama Croatia branch to correct insurance distribution irregularities
On 22 November 2024 HANFA's Supervisory Board ordered Groupama osiguranje d.d. – Podružnica Hrvatska to remedy irregularities identified during on-site supervision relating to motor vehicle (MTPL and comprehensive) insurance distribution practices, internal product governance rules, and commercial discount policies.
Why it matters
Demonstrates HANFA's active supervision of foreign branch conduct in motor insurance, particularly MTPL product governance and discounting practices, which directly affect consumer pricing and claim rights.
Nov 19, 2024
Fitch assigns Croatia osiguranje first-ever A- insurer financial strength rating in Croatia
On 19 November 2024, rating agency Fitch assigned Croatia osiguranje d.d. a long-term Insurer Financial Strength rating of A- with Stable Outlook, citing market leadership, very strong capitalisation, stable results, and high liquidity. This made Croatia osiguranje the first insurer in Croatia to receive an external rating from a leading global agency.
Why it matters
The A- rating enhances Croatia osiguranje's reinsurance capacity and international credibility, reinforcing its dominant market position and potentially improving terms for large commercial clients and reinsurers.
Jul 1, 2024
HANFA adopts new Regulation on motor third-party liability claims procedure (NN 79/24)
HANFA adopted on 1 July 2024 a new regulation (NN 79/24) setting detailed rules for insurers on processing MTPL claims: mandatory evidencing of claims within 3 business days, obligation to accept independent expert reports, prohibition on conditioning claims on use of specific repair shops, and clear consumer information duties. Insurers had until 1 June 2025 to fully comply.
Why it matters
Significantly strengthens consumer rights in MTPL claims, the most complained-about insurance line in Croatia, reducing insurer leverage over repair shops and improving transparency of claim decisions.
Apr 2, 2024
EU Delegated Regulation 2024/896 increases professional indemnity thresholds for insurance intermediaries by 20.32%
The European Commission's Delegated Regulation (EU) 2024/896 amending IDD raised the base amounts for professional indemnity insurance and financial capacity of insurance and reinsurance intermediaries and ancillary intermediaries by 20.32%, in line with changes in the European consumer price index. HANFA notified all Croatian intermediaries of the obligation.
Why it matters
Raises the minimum financial guarantees required of all intermediaries operating in Croatia (domestic and EU passported), increasing the cost of compliance and potentially squeezing smaller brokers and agents.
Regulation
Regulation
HANFA
Croatian Financial Services Supervisory Agency
Primary supervisory and regulatory body for all non-banking financial markets in Croatia, including insurance and reinsurance companies, insurance intermediaries, investment and pension funds, leasing and factoring companies. HANFA licenses insurers, conducts ongoing supervision, issues binding regulations, and is accountable to the Croatian Parliament. It was established in 2005 by merging three former supervisory bodies.
https://www.hanfa.hrHUO
Croatian Insurance Bureau
Non-profit legal entity established under the Insurance Act, functioning as the association of Croatian insurance companies. Its statutory duties include acting as the national Green Card bureau for motor insurance, managing the Guarantee Fund for claims from uninsured or unidentified vehicles, administering compulsory motor insurance statistics, operating the Insurance Ombudsman office for out-of-court dispute resolution, running the Information Centre for cross-border MTPL claims, and publishing monthly and annual insurance market statistics.
https://huo.hrMFin
Ministry of Finance of the Republic of Croatia
Responsible for drafting and proposing insurance sector legislation to the Croatian Parliament, including the Insurance Act and the Compulsory Traffic Insurance Act, as well as implementing EU regulatory directives and delegated regulations into national law.
https://mfin.gov.hrKey legislation
Key legislation
Zakon o osiguranju, NN 30/15, 112/18, 63/20, 133/20, 151/22, 152/24, 151/25
Insurance Act
Primary framework law for the insurance sector in Croatia. Governs the conditions for establishment, operation and winding-up of insurance companies, reinsurance companies and mutual insurance societies; conditions under which EU and third-country insurers may operate in Croatia; group supervision of insurance and reinsurance undertakings; insurance distribution activities; appointment of commissioners, reorganisation, special administration, liquidation and insolvency of insurers; reporting to EIOPA and cooperation with foreign supervisory authorities. Transposes EU Solvency II Directive (2009/138/EC) and Insurance Distribution Directive (IDD, 2016/97/EU) into national law. HANFA is designated as the competent authority for its implementation and supervision.
Zakon o obveznim osiguranjima u prometu, NN 151/05, 36/09, 75/09, 76/13, 152/14, 155/23
Compulsory Traffic Insurance Act
Regulates all compulsory insurance lines in traffic, including motor third-party liability (MTPL) insurance for motor vehicles, liability insurance for aircraft operators, and liability insurance for boat and yacht owners. Establishes the Guarantee Fund administered by the Croatian Insurance Bureau (HUO) for claims from uninsured or unidentified vehicles. Sets mandatory coverage limits, claims handling timeframes, and obligations of liable insurers. Establishes the Information Centre and the Compensation Body (Ured za naknadu) within HUO for cross-border MTPL claims. Implements EU Motor Insurance Directive (2009/103/EC).
Zakon o Hrvatskoj agenciji za nadzor financijskih usluga, NN 140/05, 154/11, 12/12
Act on the Croatian Financial Services Supervisory Agency
Establishes HANFA as an independent legal entity with public authority, defines its mandate, governance structure, powers and accountability to the Croatian Parliament. Grants HANFA the authority to issue sub-regulatory rules (pravilnici), conduct supervisory examinations, issue and revoke licences, impose corrective measures, and cooperate with European supervisory authorities including EIOPA, ESMA and EBA.
EU cross-border access
EU cross-border insurers
Zavarovalnica Sava d.d. - Podružnica Hrvatska za osiguranje
Freedom of Establishment
Home country: Slovenija
Supervisor: Agencija za zavarovalni nadzor (Slovenija)
Podružnica aktivna od 2016.; preuzela portfelj ERGO osiguranje i ERGO životno osiguranje 2019.; tržišni udio ~2% na kraju 2024.
Vereinigte Hagelversicherung VVaG - Podružnica VH Hrvatska
Freedom of Establishment
Home country: Njemačka
Supervisor: Bundesanstalt für Finanzdienstleistungsaufsicht - BaFin (Njemačka)
Specijalist za osiguranje usjeva i nasada (tuča, elementarne štete za poljoprivrednike); u poslovanju od 2016. na hrvatskom tržištu.
GENERALI zavarovalnica d.d. - Podružnica Zagreb za osiguranje
Freedom of Establishment
Home country: Slovenija
Supervisor: Agencija za zavarovalni nadzor (Slovenija)
Nastala pripajanjem Adriatic Slovenice 2020.; portfelj prenesen na Generali osiguranje d.d. u listopadu 2020.; podružnica još formalno upisana u registar ali ne piše nova osiguranja.
UK P&I Club N.V.
Freedom of Establishment
Home country: Nizozemska
Supervisor: De Nederlandsche Bank (Nizozemska)
Specijalist za osiguranje pomorske odgovornosti (P&I); naveden u HUO registru aktivnih osiguravatelja u Republici Hrvatskoj.
AXA France IARD S.A.
Freedom of Services
Home country: Francuska
Supervisor: Autorité de Contrôle Prudentiel et de Résolution - ACPR (Francuska)
Nudi putna osiguranja u EU uključujući Hrvatsku putem slobodnog pružanja usluga; notificiran HANFA-i za Hrvatsku.
Europ Assistance S.A.
Freedom of Services
Home country: Francuska
Supervisor: Autorité de Contrôle Prudentiel et de Résolution - ACPR (Francuska)
Aktivno nudi asistencijska i putna osiguranja za Hrvatsku putem slobodnog pružanja usluga; dio Generali Grupe.
Colonnade Insurance S.A.
Freedom of Services
Home country: Luksemburg
Supervisor: Commissariat aux Assurances (Luksemburg)
Bivši AIG Europe; aktivno nudi osiguranje putovanja, nezgode i odgovornosti u Hrvatskoj putem slobodnog pružanja usluga.
Distribution channels
Distribution channels
45%
Tied Agents (Insurance Representatives)
20%
Insurance Brokers
18%
Direct Sales (Insurer Own Network / Branches)
10%
Bancassurance
7%
Digital / Online (including price comparison platforms)
Consumer rights
Consumer rights
1
File a written complaint directly with the insurer. The insurer must respond within 15 days of receipt. This step is mandatory before escalating.
2
If dissatisfied with the insurer's response, submit a written petition (predstavka) to HANFA at Franje Račkoga 6, Zagreb, or via email potrosaci@hanfa.hr. HANFA replies within 30 days.
3
Pursue alternative dispute resolution via the Mediation Centre at the Croatian Insurance Bureau (HUO) or Centre for Mediation 'Medijator'. The insurer bears the mediation costs.
4
If unresolved, pursue civil litigation before a competent court. HANFA has no authority over civil law disputes arising from insurance contracts.
Contacts
01 6173 200
tel:016173200https://huo.hr (Centar za mirenje pri HUO)
https://huo.hr (Centar za mirenje pri HUO)
https://huo.hr (Centar za mirenje pri HUO)EU cross-border access
EU cross-border access
Croatia, as an EU member state since 2013, applies the EU single market passport for insurance. EU/EEA insurers and intermediaries may operate in Croatia either by establishing a branch (freedom of establishment) or by providing services directly without a branch (freedom of services), subject to prior notification to HANFA by the home state regulator. HANFA maintains public registers of all notified EU operators.
Direktiva 2009/138/EZ (Solventnost II), Direktiva (EU) 2016/97 (IDD), Zakon o osiguranju (NN 30/15, 112/18, 63/20, 133/20, 151/22, 152/24, 151/25)
freedom of establishment
An EU/EEA insurer or intermediary may set up a branch in Croatia. The home state regulator notifies HANFA, which registers the branch. Croatian consumer protection and conduct rules apply. The branch is supervised by HANFA for local conduct matters.
freedom of services
An EU/EEA insurer or intermediary may provide insurance services directly into Croatia without a local branch, following home state authorisation and notification to HANFA. HANFA publishes lists of all notified FOS operators on its website.
Market history
Market history
1884-1991
Origins and State-Controlled Era
Croatia osiguranje, the oldest insurer, was founded in Zagreb in 1884 as the Croatia Insurance Cooperative. Throughout the 20th century, the industry operated under changing political systems including Yugoslavia, functioning as a state-owned enterprise. Competition was negligible and the sector was highly concentrated.
1991-2002
Post-Communist Market Formation and Privatisation
Following Croatian independence, the insurance market opened to competition and private ownership. The number of insurers grew, privatisation processes began, and the first foreign insurers entered. Regulatory oversight was handled by the Supervisory Directorate for Insurance Companies.
2002-2013
Regulatory Consolidation and EU Accession Preparation
HANFA was established in 2005 by merging three supervisory bodies. The sector consolidated as weaker players exited and foreign groups such as Allianz, Generali, Wiener, and Triglav established strong positions. EU harmonisation of insurance law began in earnest ahead of 2013 accession.
2013-2022
EU Single Market Integration and Solvency II
EU membership in 2013 triggered full application of the single market passport. Solvency II entered into force in 2016. The Insurance Distribution Directive (IDD) was transposed in 2018. Earthquakes in 2020 triggered a surge in property insurance awareness and claims. The market gradually digitised.
2022-2026
Euro Adoption, Market Growth and Digital Transformation
Croatia adopted the euro on 1 January 2023, eliminating currency risk for EU cross-border business. Total premiums reached EUR 1.9 billion in 2024, up 9.9%. The market had 14 active insurers. DORA and revised IDD rules raised compliance requirements. Digital channels and AI in claims expanded rapidly.
Glossary
Glossary
hr
osiguranje
Economic activity providing financial protection against risks threatening life, health, or property. A contract under which the insurer pays a sum upon occurrence of an insured event.
hr
premija osiguranja
The price paid by the policyholder to the insurer in exchange for insurance coverage, calculated based on the assessed risk.
hr
osiguranik
The natural or legal person whose life, health, or property is covered under the insurance contract, who may or may not be the same as the policyholder.
hr
ugovaratelj osiguranja
The natural or legal person who concludes the insurance contract with the insurer and is obliged to pay the premium.
hr
osigurnina
The amount payable by the insurer to the insured or beneficiary upon occurrence of the insured event; covers property damage or constitutes the agreed sum in personal insurance.
hr
osigurani slučaj
The realisation of the insured risk specified in the contract, upon occurrence of which the insurer is obliged to pay the insurance indemnity or sum.
hr
franšiza
The portion of a claim borne by the insured; in exchange for accepting a deductible, the policyholder pays a lower premium.
hr
polica osiguranja
The written document evidencing the insurance contract, specifying the parties, insured risks, coverage, premium, duration, and conditions of the agreement.
hr
osiguranje od automobilske odgovornosti (AO)
Mandatory insurance covering liability of motor vehicle owners/users for bodily injury and property damage caused to third parties in traffic accidents. Governed by the Zakon o obveznim osiguranjima u prometu.
hr
kasko osiguranje
Voluntary insurance covering own damage to the insured vehicle from various perils including collision, theft, fire, and natural disasters.
hr
posrednik u osiguranju (broker)
Licensed intermediary who acts on behalf of the client (not the insurer) to arrange insurance contracts on the best available terms. Requires a HANFA licence.
hr
zastupnik u osiguranju
Licensed intermediary who acts on behalf of one or more specific insurers when distributing insurance products, bound by an agency contract with those insurers.
hr
pričuve osiguranja
Financial provisions that insurers must maintain to cover expected future claims and obligations from insurance contracts, calculated under Solvency II.
hr
životno osiguranje
Insurance providing financial protection for events related to human life: death, survival to a specified age (endowment), or disability; may include a savings or investment component.
hr
neživotno osiguranje
All classes of insurance other than life insurance, including motor, property, liability, health, travel, and accident insurance.
hr
reosiguranje
Insurance purchased by an insurer from a reinsurer to transfer part of the risk assumed under insurance contracts, thereby protecting the insurer's own solvency.
hr
odštetni zahtjev
A formal request made by the insured or injured party to the insurer for payment of compensation following an insured event.
hr
solventnost
The insurer's ability to meet all financial obligations, particularly claims, when due. Measured under Solvency II by the Solvency Capital Requirement (SCR) ratio.
Market notes
FAQ
How large is the Croatian insurance market?
Total collected premiums in 2024 reached EUR 1.9 billion, up 9.9% year-on-year. Non-life insurance accounted for nearly EUR 1.6 billion (approx. 84%) and life insurance EUR 0.3 billion. In 2025 premiums reached EUR 2.1 billion. 14 active insurers operated in Croatia as at end-2024.
Who regulates the insurance market in Croatia?
HANFA (Hrvatska agencija za nadzor financijskih usluga – Croatian Financial Services Supervisory Agency), established in 2005, is the sole regulator and supervisor of the insurance market. It licenses insurers and intermediaries, monitors solvency and conduct, and handles consumer petitions.
What is the mandatory motor third-party liability (MTPL) insurance called in Croatia and who must hold it?
It is called osiguranje od automobilske odgovornosti (AO). Every owner or user of a motor vehicle registered in Croatia must hold it. It is governed by the Zakon o obveznim osiguranjima u prometu. Uninsured vehicles may not be used on public roads.
How do I complain about my insurer in Croatia?
First file a written complaint with the insurer; they must reply within 15 days. If unsatisfied, submit a petition to HANFA at potrosaci@hanfa.hr (reply within 30 days). Mediation is available at the HUO Mediation Centre at no cost to you. As a last resort, use civil courts.
Can EU insurers operate in Croatia without a local licence?
Yes. EU/EEA authorised insurers may provide services in Croatia either through freedom of services (FOS) or freedom of establishment (FOE – branch) after their home state regulator notifies HANFA. HANFA publishes the register of notified EU operators on its website.
What are the main non-life insurance lines driving market growth in Croatia?
In 2024 the three largest non-life lines – motor third-party liability (AO), motor own damage (kasko), and property insurance – together accounted for 73.3% of total non-life premiums. Motor lines are dominant due to the mandatory nature of MTPL and high vehicle ownership.
What is the Solvency Capital Requirement (SCR) ratio for Croatian insurers?
At end-2024 the sector's SCR ratio stood at 232%, well above the 100% regulatory minimum under Solvency II, confirming strong capitalisation of the market. HANFA reports this annually in its market overview.
What consumer protection rules apply to pre-contractual information in insurance?
Under the Insurance Act and IDD, insurers and intermediaries must provide clear written pre-contractual information including product terms, coverages, exclusions, cancellation rights, complaint mechanisms, and (for IBIPs) a Key Information Document (KID). Failure to do so is among the most complained-about issues flagged by HANFA.
Is digital insurance growing in Croatia?
Yes, though from a low base. Digital policy sales at major insurers rose double-digit in 2023-2024. Croatia osiguranje's LAQO is the leading fully digital insurer brand. Price comparison platforms (e.g. kompare.hr) are growing. HANFA identifies digital channel risks as a key consumer concern for 2024.
What is the Croatian Insurance Bureau (HUO) and what does it do?
HUO (Hrvatski ured za osiguranje) is a non-profit legal entity representing the association of insurers licensed in Croatia. It manages the Guarantee Fund for claims from uninsured or unidentified vehicles, operates the national bureau for Green Card MTPL, and hosts the Mediation Centre for disputes. HANFA also supervises HUO.
Market notes
Sources
Last reviewed: Apr 30, 2026
- 01HANFA – Hrvatska agencija za nadzor financijskih usluga
Official regulator; annual reports, market statistics, registers, and supervisory decisions.
- 02HANFA Godišnje izvješće 2024
Official 2024 annual report with detailed insurance market data and supervisory activities.
- 03Hrvatski ured za osiguranje (HUO)
National insurance bureau; market statistics, Guarantee Fund, mediation centre, and Green Card.
- 04Narodne novine – Zakon o osiguranju (NN 30/15 … 151/25)
Official gazette consolidated text of the Insurance Act including all amendments.
- 05Narodne novine – Zakon o izmjenama i dopunama Zakona o osiguranju NN 152/24
Official text of the December 2024 Insurance Act amendment transposing DORA and IDD updates.
- 06HANFA – Zaštita potrošača u osiguranju
Official consumer guidance on complaint procedures, rights, and alternative dispute resolution.
- 07HANFA – Sjednice Upravnog vijeća 2024-2025
Official records of all supervisory decisions including licence grants, orders, and regulatory measures.
- 08Croatia osiguranje d.d. – Godišnji izvještaj 2025
Annual report of the market leader including financial results and strategic disclosures.
- 09OECD Global Insurance Market Trends 2025
Cross-country insurance market data including Croatia premium growth and claims trends for 2024.
- 10EIOPA – IDD Country-by-Country Analysis (Annex VII, 2024)
EIOPA report on IDD application including Croatian distribution channel data and digital sales estimates.
- 11